Originally Posted by
boywonderto
Thanks for the suggestion. I have the same problem. It used to work but no longer. (I fly AC regularly, and in the past couple of years, none of them have been credited automatically, so I have been a bit of a regular user of the form..)
Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?
The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...
I almost put on my original post that I only used it for Turkish flights. That was easy and instantaneous.
I just went back and I see for Star Alliance flights the required input is different. I see the voucher number part and I honestly have no clue what that is. Maybe someone more savvy with this kind of stuff can chime in.
I'd just call Turkish's customer service and ask what to put in that field. You could also email Miles & Smiles and ask them to credit the miles, but you might wait for a long time so I'd try to do it yourself.