Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
#377
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 990
May I please ask which exact magical ticket office locations are you referring to because JFK, YYZ and IAH say it’s impossible because the system is broken? This has nothing to do with UA or AC tickets. Thay cant ticket ant Star award tickets. And I have read this thread precisely to decipher what offices “have capable agents” whatever it means in this context and there are none that can circumvent the failure of TK with confirmed outcomes pointing to a specific location
#378
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 24
Called TK in a last ditch effort to book an award ticket or have them extend the mileage expiry date. No luck. Their system issues continue and they are unwilling/unable to extend the expiry date. I was transferred to three separate agents to try to sort things out but no one was willing to actually deal with the issue.
#379
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
#380
Join Date: Jan 2017
Location: SIN
Programs: TK - Gold, Kris - Gold, QFF - Points
Posts: 242
I recently emailed my local tk agent (who is capable and has helped me with a bunch of award things in the past) to try and book a syd-hnl flight which tickets into airnz.
i was told that airnz doesn’t offer award Business class flights for this segment to other staralliance members.
Is this possible? Can airnz single out city pairs and blatently refuse to offer them on award bookings? Or does this sound like the above mentioned problem in that tk just don’t see staralliance flights for redemption on their system?
fyi they found availability on economy, just not business, she looked for the next 11 months too so highly unlikely it’s an a Availability issue.
advice appreciated ! Thanks
i was told that airnz doesn’t offer award Business class flights for this segment to other staralliance members.
Is this possible? Can airnz single out city pairs and blatently refuse to offer them on award bookings? Or does this sound like the above mentioned problem in that tk just don’t see staralliance flights for redemption on their system?
fyi they found availability on economy, just not business, she looked for the next 11 months too so highly unlikely it’s an a Availability issue.
advice appreciated ! Thanks
#381
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
You should do your homework and try to find I availability on the UA or AC website and then contact again the office. Or try and book it yourself on the TK website.
#382
Join Date: Jan 2017
Location: SIN
Programs: TK - Gold, Kris - Gold, QFF - Points
Posts: 242
will check it out thanks - but would you say this is a completely different issue to what those above me are describing? TK saying their star alliance booking system has been down since Nov etc.. ?
#383
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
Since you're looking at J on NZ I'd say that to have conclusive proof that it's TK's fault you should first demonstrate that availability is actually there and is bookable (i.e. not phantom).
#384
Join Date: Jul 2015
Location: FCO
Posts: 498
#385
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
#387
Join Date: Dec 2017
Programs: Krisflyer, BAEC
Posts: 23
Has anyone been able to book TG F class using Miles & Smiles? For the flight that I want, it shows availability on Aegean and United (before it got pulled), but when i called the SIN office, they couldnt make a booking on O fare class (First). They told me that I can only book biz or economy.
#388
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 24
Which airline? I still can't book a ticket on United with them, and I got a lovely response to the feedback form that says I can pay money to reinstate the miles that I haven't been able to use. Has anyone succeeded in getting them to reinstate their miles again without paying since the extension to the 15th?
#389
Join Date: Aug 2009
Location: YYZ
Programs: UA Silver, Marriott Titan
Posts: 230
Which airline? I still can't book a ticket on United with them, and I got a lovely response to the feedback form that says I can pay money to reinstate the miles that I haven't been able to use. Has anyone succeeded in getting them to reinstate their miles again without paying since the extension to the 15th?
#390
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,213
Just $4 taxes?