May I please ask which exact magical ticket office locations are you referring to because JFK, YYZ and IAH say it’s impossible because the system is broken? This has nothing to do with UA or AC tickets. Thay cant ticket ant Star award tickets. And I have read this thread precisely to decipher what offices “have capable agents” whatever it means in this context and there are none that can circumvent the failure of TK with confirmed outcomes pointing to a specific location