I recently emailed my local tk agent (who is capable and has helped me with a bunch of award things in the past) to try and book a syd-hnl flight which tickets into airnz.

i was told that airnz doesn’t offer award Business class flights for this segment to other staralliance members.

Is this possible? Can airnz single out city pairs and blatently refuse to offer them on award bookings? Or does this sound like the above mentioned problem in that tk just don’t see staralliance flights for redemption on their system?

fyi they found availability on economy, just not business, she looked for the next 11 months too so highly unlikely it’s an a Availability issue.

advice appreciated ! Thanks