Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Oct 25, 2023, 6:04 am
#1877
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
All English speaking call center numbers have a pool system so regardless of which number you call, you'll be getting the same set of agents so the number you dial doesn't matter at all.
Oct 25, 2023, 1:57 pm
#1878
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Correct but different time in the day will score you different TK call centers around the world.
Oct 26, 2023, 11:35 am
#1881
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
Oct 26, 2023, 1:34 pm
#1882
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Oct 27, 2023, 5:37 am
#1883
Join Date: Dec 2009
Posts: 168
It was charged in MXP, but the USD equivalent was around $93. That was similar to what AA was charging in taxes for AA-operated award flights out of MEX airport.
Oct 27, 2023, 12:44 pm
#1884
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Correct. And this was not a fluke find. There were multiple such options available for the date that I booked, as well as on other dates.
It was charged in MXP, but the USD equivalent was around $93. That was similar to what AA was charging in taxes for AA-operated award flights out of MEX airport.
It was charged in MXP, but the USD equivalent was around $93. That was similar to what AA was charging in taxes for AA-operated award flights out of MEX airport.
Oct 29, 2023, 9:46 am
#1886
Join Date: Aug 2005
Location: wirral
Programs: bdgold
Posts: 135
Cancelling Star award
We made a Star award booking in Dec 22 for travel next month as miles were due to expire. 15000miles and £49 tax and fees.
We changed plans and now travelling Dub -Mex (paid J class ticket) on Turkish next month instead, so do not need the reward ticket originally booked.
To cancel, I realise the miles are lost as they have expired. So it is just the cost. How would this be calculated as we only paid £49 in tax and fees.
Oh we were waiting for a schedule change but there has only been 1 of 15mins.
regards
We changed plans and now travelling Dub -Mex (paid J class ticket) on Turkish next month instead, so do not need the reward ticket originally booked.
To cancel, I realise the miles are lost as they have expired. So it is just the cost. How would this be calculated as we only paid £49 in tax and fees.
Oh we were waiting for a schedule change but there has only been 1 of 15mins.
regards
Oct 29, 2023, 10:30 am
#1887
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
We made a Star award booking in Dec 22 for travel next month as miles were due to expire. 15000miles and £49 tax and fees.
We changed plans and now travelling Dub -Mex (paid J class ticket) on Turkish next month instead, so do not need the reward ticket originally booked.
To cancel, I realise the miles are lost as they have expired. So it is just the cost. How would this be calculated as we only paid £49 in tax and fees.
Oh we were waiting for a schedule change but there has only been 1 of 15mins.
…
We changed plans and now travelling Dub -Mex (paid J class ticket) on Turkish next month instead, so do not need the reward ticket originally booked.
To cancel, I realise the miles are lost as they have expired. So it is just the cost. How would this be calculated as we only paid £49 in tax and fees.
Oh we were waiting for a schedule change but there has only been 1 of 15mins.
…
Oct 29, 2023, 3:10 pm
#1888
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
We made a Star award booking in Dec 22 for travel next month as miles were due to expire. 15000miles and £49 tax and fees.
We changed plans and now travelling Dub -Mex (paid J class ticket) on Turkish next month instead, so do not need the reward ticket originally booked.
To cancel, I realise the miles are lost as they have expired. So it is just the cost. How would this be calculated as we only paid £49 in tax and fees.
Oh we were waiting for a schedule change but there has only been 1 of 15mins.
regards
We changed plans and now travelling Dub -Mex (paid J class ticket) on Turkish next month instead, so do not need the reward ticket originally booked.
To cancel, I realise the miles are lost as they have expired. So it is just the cost. How would this be calculated as we only paid £49 in tax and fees.
Oh we were waiting for a schedule change but there has only been 1 of 15mins.
regards
Oct 30, 2023, 1:10 am
#1889
Join Date: Aug 2005
Location: wirral
Programs: bdgold
Posts: 135
That is it. To cancel would it mean I would need to pay the difference as taxes were only £49. What would be the outcome of doing a no-show, although very reluctant to do that as the seats could be used by someone else
Oct 30, 2023, 1:40 am
#1890
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,850