Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
May 9, 2016, 8:34 pm
#46
Original Poster
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
Can I ask for some clarification?
Award for single business class flight from UK and Far East by TK and * member both costs 45 k miles. Since MPM is not impermissible, can I take a flight with two segments combined together? I want to fly to HKG from LHR.
On expertflyer, it says it's okay to book this two flight is permissible to book separately
BR 68 LHR-TPE (via BKK) 21:35/21:05+1
BR 827 TPE- HKG 21:55/23:00
However, when I search for LHR-HKG, the EVA option is not here.
Can anyone advise whether it is permissible to combine two segments, or just because the transit time is too short (~45 mins)?
Award for single business class flight from UK and Far East by TK and * member both costs 45 k miles. Since MPM is not impermissible, can I take a flight with two segments combined together? I want to fly to HKG from LHR.
On expertflyer, it says it's okay to book this two flight is permissible to book separately
BR 68 LHR-TPE (via BKK) 21:35/21:05+1
BR 827 TPE- HKG 21:55/23:00
However, when I search for LHR-HKG, the EVA option is not here.
Can anyone advise whether it is permissible to combine two segments, or just because the transit time is too short (~45 mins)?
May 10, 2016, 5:10 am
#47
Join Date: Dec 2015
Location: YVR/YUL/LHR/HKG
Programs: TK Gold
Posts: 577
If then, I might consider having a half day layover with BR, if permitted.
May 10, 2016, 5:22 am
#48
Original Poster
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
I've tried with two United segments that didn't show up as a connection, but the agent quoted me the price of two separate awards. I think it depends on the agent.
May 10, 2016, 11:58 am
#49
Join Date: Dec 2015
Location: YVR/YUL/LHR/HKG
Programs: TK Gold
Posts: 577
The strange thing is that when I call to the UK callcentre of TK, they told me that they can't find any BR flight to HKG, even when I asked them to find one to TPE. I re-confirmed twice and they told me nothing has shown on the computer for BR.
May 11, 2016, 2:39 am
#50
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Question:
According to the TK chart, and its description of the regions:
Award Chart, and
Regions/Countries
does it mean that TK charges:
1. India (Central Asia) - TYO (Far East) is 110K in business for r/t. Is one-way allowed for 55K?
2. India (Central Asia) - Europe is 80K in business r/t: is that correct?
Thanks!
According to the TK chart, and its description of the regions:
Award Chart, and
Regions/Countries
does it mean that TK charges:
1. India (Central Asia) - TYO (Far East) is 110K in business for r/t. Is one-way allowed for 55K?
2. India (Central Asia) - Europe is 80K in business r/t: is that correct?
Thanks!
May 18, 2016, 10:25 am
#51
Join Date: Dec 2015
Location: YVR/YUL/LHR/HKG
Programs: TK Gold
Posts: 577
Question:
According to the TK chart, and its description of the regions:
Award Chart, and
Regions/Countries
does it mean that TK charges:
1. India (Central Asia) - TYO (Far East) is 110K in business for r/t. Is one-way allowed for 55K?
2. India (Central Asia) - Europe is 80K in business r/t: is that correct?
Thanks!
According to the TK chart, and its description of the regions:
Award Chart, and
Regions/Countries
does it mean that TK charges:
1. India (Central Asia) - TYO (Far East) is 110K in business for r/t. Is one-way allowed for 55K?
2. India (Central Asia) - Europe is 80K in business r/t: is that correct?
Thanks!
May 18, 2016, 11:53 am
#52
Join Date: Feb 2007
Location: Umeå, Sweden
Programs: TK*G, SK*S, HH Gold, Marriott Gold
Posts: 257
I am able to see this two segments on expertflyer. I called EVA London Office today, and they told me this ticket is doable if book through them. They told me despite short the connection, they are able to issue the ticket.
The strange thing is that when I call to the UK callcentre of TK, they told me that they can't find any BR flight to HKG, even when I asked them to find one to TPE. I re-confirmed twice and they told me nothing has shown on the computer for BR.
The strange thing is that when I call to the UK callcentre of TK, they told me that they can't find any BR flight to HKG, even when I asked them to find one to TPE. I re-confirmed twice and they told me nothing has shown on the computer for BR.
May 18, 2016, 1:13 pm
#53
Join Date: Dec 2015
Location: YVR/YUL/LHR/HKG
Programs: TK Gold
Posts: 577
I see what you mean. Have you had experience with doing * award with TK, the agent on the phone says some strange things. He told me from LHR/HKG is all full with business even with TK. However, when I check online for the same day, I am able to do an award online. Eccentric. I guess I will go to the ticket desk in person. It is a waste of my time.
May 22, 2016, 12:56 pm
#54
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,516
As a TK member living in MSP, without a TK ticket office: Is it simply impossible for me to book a Star Alliance award ticket-- for example, UA MSP-EWR, unless I go to a TK office (7+ hours drive from here)?
May 22, 2016, 3:14 pm
#55
Original Poster
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
Jul 7, 2016, 8:26 am
#56
Join Date: Feb 2004
Location: Netherlands
Posts: 4,287
Another one, ticket was issued, but later got cancelled - however luckily the reservation is still sticking.
In my opinion this is a big mess with the award redemption part of this program which is actually the most important as time/correctness to the award ticket is crucial.
Cheers!
Jul 23, 2016, 6:38 am
#57
Join Date: Jan 2015
Location: The Netherlands
Posts: 47
Hi all,
I'm breaking my head over the English in the T&C of the awards. Just to be 100 % sure, a one-way ticket is allowed on all Star alliance partners? Not only TK self?
Also flights in the same region is transit allowed? Or do they have to be direct flights?
Thanks!
I'm breaking my head over the English in the T&C of the awards. Just to be 100 % sure, a one-way ticket is allowed on all Star alliance partners? Not only TK self?
Also flights in the same region is transit allowed? Or do they have to be direct flights?
Thanks!
Jul 24, 2016, 7:27 am
#58
Join Date: May 2014
Location: Istanbul
Programs: TK Elite (*G), SPG,Priority Pass
Posts: 131
Hi all,
I'm breaking my head over the English in the T&C of the awards. Just to be 100 % sure, a one-way ticket is allowed on all Star alliance partners? Not only TK self?
Also flights in the same region is transit allowed? Or do they have to be direct flights?
Thanks!
I'm breaking my head over the English in the T&C of the awards. Just to be 100 % sure, a one-way ticket is allowed on all Star alliance partners? Not only TK self?
Also flights in the same region is transit allowed? Or do they have to be direct flights?
Thanks!
Jul 24, 2016, 10:15 am
#59
Join Date: Jan 2015
Location: The Netherlands
Posts: 47
So I understood these rules completely wrong?
17) One way award tickets are not applicable for other Star Alliance flights. One way award tickets will not be combined with other Star Alliance member Airlines award tickets.
Source: http://www.turkishairlines.com/en-in...y-award-ticket
And this one also:
*Miles are available for the flights with Star Allience and direct flights in the same origin.
Source: http://www.turkishairlines.com/en-in...d-ticket-table
This opens so much more opportunities! Thanks!
Jul 24, 2016, 9:14 pm
#60
Join Date: Dec 2007
Programs: TK Elite
Posts: 139
I believe that means that you can't use TK miles to get a one-way award on OTHER (non-TK) Star Alliance airlines. You can get one-way awards on TK.