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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

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Old Nov 16, 20, 4:28 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Gnopps
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Last Updated: 15 OCT 2020
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.

Online: Partially working

From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.

Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.

TK Hotline: Partially working

From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.

Sales Office: Working

A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.

First class award: Not working

TK has stopped issuing first class awards since at least September 2019.

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Old May 9, 16, 8:34 pm
  #46  
Original Poster
 
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond, Hyatt Globalist
Posts: 2,254
Originally Posted by tobiashenry View Post
Can I ask for some clarification?

Award for single business class flight from UK and Far East by TK and * member both costs 45 k miles. Since MPM is not impermissible, can I take a flight with two segments combined together? I want to fly to HKG from LHR.

On expertflyer, it says it's okay to book this two flight is permissible to book separately
BR 68 LHR-TPE (via BKK) 21:35/21:05+1
BR 827 TPE- HKG 21:55/23:00

However, when I search for LHR-HKG, the EVA option is not here.

Can anyone advise whether it is permissible to combine two segments, or just because the transit time is too short (~45 mins)?
That would be impossible since it's below the minimum connection time, unless you want to buy two separate award tickets.
LH4116 is offline  
Old May 10, 16, 5:10 am
  #47  
 
Join Date: Dec 2015
Location: YUL/LHR/HKG
Programs: TK Gold
Posts: 387
Originally Posted by LH4116 View Post
That would be impossible since it's below the minimum connection time, unless you want to buy two separate award tickets.
Can we usually combine two segments, say if the connecting time is not below the legal connection time?

If then, I might consider having a half day layover with BR, if permitted.
tobiashenry is offline  
Old May 10, 16, 5:22 am
  #48  
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Join Date: Aug 2010
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Posts: 2,254
Originally Posted by tobiashenry View Post
Can we usually combine two segments, say if the connecting time is not below the legal connection time?

If then, I might consider having a half day layover with BR, if permitted.
I've tried with two United segments that didn't show up as a connection, but the agent quoted me the price of two separate awards. I think it depends on the agent.
LH4116 is offline  
Old May 10, 16, 11:58 am
  #49  
 
Join Date: Dec 2015
Location: YUL/LHR/HKG
Programs: TK Gold
Posts: 387
Originally Posted by LH4116 View Post
I've tried with two United segments that didn't show up as a connection, but the agent quoted me the price of two separate awards. I think it depends on the agent.
I am able to see this two segments on expertflyer. I called EVA London Office today, and they told me this ticket is doable if book through them. They told me despite short the connection, they are able to issue the ticket.

The strange thing is that when I call to the UK callcentre of TK, they told me that they can't find any BR flight to HKG, even when I asked them to find one to TPE. I re-confirmed twice and they told me nothing has shown on the computer for BR.
tobiashenry is offline  
Old May 11, 16, 2:39 am
  #50  
 
Join Date: Jun 2013
Location: BOM/DEL/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,143
Question:

According to the TK chart, and its description of the regions:

Award Chart, and

Regions/Countries

does it mean that TK charges:

1. India (Central Asia) - TYO (Far East) is 110K in business for r/t. Is one-way allowed for 55K?
2. India (Central Asia) - Europe is 80K in business r/t: is that correct?

Thanks!
AvidFlyer1990 is offline  
Old May 18, 16, 10:25 am
  #51  
 
Join Date: Dec 2015
Location: YUL/LHR/HKG
Programs: TK Gold
Posts: 387
Originally Posted by AvidFlyer1990 View Post
Question:

According to the TK chart, and its description of the regions:

Award Chart, and

Regions/Countries

does it mean that TK charges:

1. India (Central Asia) - TYO (Far East) is 110K in business for r/t. Is one-way allowed for 55K?
2. India (Central Asia) - Europe is 80K in business r/t: is that correct?

Thanks!
I called TK, both * Award and TK award price are the same. However, strangely, I don't know why they only have limited options when I want to credit my flights. There are quite some options on UA website but the agent told me they don't have availability. Would that be better to go to TK ticketing desk at LHR/LGW?
tobiashenry is offline  
Old May 18, 16, 11:53 am
  #52  
 
Join Date: Feb 2007
Location: UmeŚ, Sweden
Programs: TK*G, SK*S, HH Gold, Marriott Gold
Posts: 257
Originally Posted by tobiashenry View Post
I am able to see this two segments on expertflyer. I called EVA London Office today, and they told me this ticket is doable if book through them. They told me despite short the connection, they are able to issue the ticket.

The strange thing is that when I call to the UK callcentre of TK, they told me that they can't find any BR flight to HKG, even when I asked them to find one to TPE. I re-confirmed twice and they told me nothing has shown on the computer for BR.
Beyond the possible issue with MCT-restrictions, this could perhaps be a case of the famous married segment rule by which individual segments may be available but not possible to combine on the same ticket. Many airlines in Star Alliance have this rule.
ErasmusEBS is offline  
Old May 18, 16, 1:13 pm
  #53  
 
Join Date: Dec 2015
Location: YUL/LHR/HKG
Programs: TK Gold
Posts: 387
Originally Posted by ErasmusEBS View Post
Beyond the possible issue with MCT-restrictions, this could perhaps be a case of the famous married segment rule by which individual segments may be available but not possible to combine on the same ticket. Many airlines in Star Alliance have this rule.
I see what you mean. Have you had experience with doing * award with TK, the agent on the phone says some strange things. He told me from LHR/HKG is all full with business even with TK. However, when I check online for the same day, I am able to do an award online. Eccentric. I guess I will go to the ticket desk in person. It is a waste of my time.
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Old May 22, 16, 12:56 pm
  #54  
 
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA Silver, AlaskaAir Gold, HHonors DIA, Accor Silver, Marriott Silver, IHG Plat, TK/UA/AA
Posts: 4,136
As a TK member living in MSP, without a TK ticket office: Is it simply impossible for me to book a Star Alliance award ticket-- for example, UA MSP-EWR, unless I go to a TK office (7+ hours drive from here)?
kyushuman is offline  
Old May 22, 16, 3:14 pm
  #55  
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Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond, Hyatt Globalist
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Originally Posted by kyushuman View Post
As a TK member living in MSP, without a TK ticket office: Is it simply impossible for me to book a Star Alliance award ticket-- for example, UA MSP-EWR, unless I go to a TK office (7+ hours drive from here)?
Correct.
LH4116 is offline  
Old Jul 7, 16, 8:26 am
  #56  
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Join Date: Feb 2004
Location: Netherlands
Posts: 3,480
Originally Posted by kyushuman View Post
As a TK member living in MSP, without a TK ticket office: Is it simply impossible for me to book a Star Alliance award ticket-- for example, UA MSP-EWR, unless I go to a TK office (7+ hours drive from here)?
Indeed, this the big customer satisfaction hole with the program. Furthermore, not all staff working at these offices know the procedure...Recently I booked 2 separate awards on *A and they messed up one of the other reservation - no idea how some flights to Bodrum ended up in the reservation and subsequently lead to it being cancelled.

Another one, ticket was issued, but later got cancelled - however luckily the reservation is still sticking.

In my opinion this is a big mess with the award redemption part of this program which is actually the most important as time/correctness to the award ticket is crucial.

Cheers!
nldogbert is offline  
Old Jul 23, 16, 6:38 am
  #57  
 
Join Date: Jan 2015
Location: The Netherlands
Posts: 45
Hi all,

I'm breaking my head over the English in the T&C of the awards. Just to be 100 % sure, a one-way ticket is allowed on all Star alliance partners? Not only TK self?

Also flights in the same region is transit allowed? Or do they have to be direct flights?

Thanks!
Matt Newbie is offline  
Old Jul 24, 16, 7:27 am
  #58  
 
Join Date: May 2014
Location: Istanbul
Programs: TK Elite (*G), SPG,Priority Pass
Posts: 109
Originally Posted by Matt Newbie View Post
Hi all,

I'm breaking my head over the English in the T&C of the awards. Just to be 100 % sure, a one-way ticket is allowed on all Star alliance partners? Not only TK self?

Also flights in the same region is transit allowed? Or do they have to be direct flights?

Thanks!
One way is allowed for both TK and *. Transit is allowed but no overnite stay. You can do IST-FRA-GVA for instance.
aircommodore is offline  
Old Jul 24, 16, 10:15 am
  #59  
 
Join Date: Jan 2015
Location: The Netherlands
Posts: 45
Originally Posted by aircommodore View Post
One way is allowed for both TK and *. Transit is allowed but no overnite stay. You can do IST-FRA-GVA for instance.
Ah that's great.

So I understood these rules completely wrong?

17) One way award tickets are not applicable for other Star Alliance flights. One way award tickets will not be combined with other Star Alliance member Airlines award tickets.

Source: http://www.turkishairlines.com/en-in...y-award-ticket

And this one also:
*Miles are available for the flights with Star Allience and direct flights in the same origin.

Source: http://www.turkishairlines.com/en-in...d-ticket-table

This opens so much more opportunities! Thanks!
Matt Newbie is offline  
Old Jul 24, 16, 9:14 pm
  #60  
 
Join Date: Dec 2007
Programs: TK Elite
Posts: 139
Originally Posted by Matt Newbie View Post
Ah that's great.

So I understood these rules completely wrong?

17) One way award tickets are not applicable for other Star Alliance flights. One way award tickets will not be combined with other Star Alliance member Airlines award tickets.
I believe that means that you can't use TK miles to get a one-way award on OTHER (non-TK) Star Alliance airlines. You can get one-way awards on TK.
Gobus is offline  

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