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FAQ 8: Free hotel/tour/cruise when connecting at IST

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Old Jul 21, 2015, 8:54 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: ISTFlyer
It's strange this thread has no Wiki, so here it is, created 7/21/2015

PLEASE READ THE OP Post first

For case related questions ( ex: Am I eligible, etc... ) contact[email protected] first before posting your question here.

TK free hotel room rules:

A complimentary hotel accommodation (maximum 2 nights) will be provided to our valuable passengers when there are more than 10 hours (for economy cabin passengers) and 7 or more hours (for business cabin passengers) waiting during their international connecting flights due to Turkish Airlines’ schedule structure. However, if your destination can be reached by an alternative flight to your first flight and the waiting time is less, you cannot take advantage of the hotel service. This service is not applicable when there is a shorter connection available within the time frame mentioned above. The first and the connecting flights must be with Turkish Airlines. All passengers must hold a confirmed reservation for the first and the connecting flights. Complimentary accommodation will be arranged with Turkish Airlines’ corporate partners and will be provided through the “Hotel Desk” located after the customs’ check point at the arrival. Passengers must check for any visa requirements when entering Turkey. In the event where a visa is not granted, Turkish Airlines assumes no responsibility for providing complimentary hotel accommodation.

Note:
- You still need e-VISA to enter Turkish for a Tour or Hotel. The prices vary by countries ($60 USD for Canadian, $20 for USA, etc...)
You can apply here at https://www.evisa.gov.tr/en/

Tour website is at http://www.istanbulinhours.com/
There are 3 tours offered (Schedule)
  1. Tour 1 8:30am - 11am - Sightseeing Tour
  2. Tour 2 9am - 3pm - Tour
  3. Tour 3 9am - 6pm - Tour
  4. Tour 4 12pm - 6pm - Tour
  5. Tour 5 4pm - 9pm - Cultural Walk Tour
How to Apply - You need minimum 6 hours layover, max 24 hours. Both inbound and outbound flights must be on TK.

A Bosphorus cruise, with food and drinks, is available for business class passengers of more than 7 hour layover (€183 as of Nov. 2017)


Here's a list of the common hotels that are reported in this thread:

Marriott Renaissance Polat Istanbul Hotel (72% TripAdvisor – most common)
Akgün Istanbul Hotel (44% TripAdvisor–common – far from the airport)
Wow Airport Hotel (56% TripAdvisor–common - very close to airport)
DoubleTree
Wyndham İstanbul Petek (92% TripAdvisor)
Radisson Blu Conference & Airport Hotel (53% TripAdvisor)
Hilton Garden Inn
Courtyard by Marriott Istanbul International Airport
Gonen Hotel Istanbul
Pullman Istanbul Airport Hotel
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FAQ 8: Free hotel/tour/cruise when connecting at IST

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Old Sep 4, 2013, 10:42 am
  #121  
 
Join Date: Nov 2007
Programs: Diamond Club, Krisflyer, BA Exec
Posts: 376
my flights require overnight in IST - do TK pay for hotel?

My flight booking requires an overnight wait (8hrs 5 mins) at IST.

Do Turkish provide a hotel room for Economy passengers?

thanks,

Gordie
gordies is offline  
Old Sep 4, 2013, 11:03 am
  #122  
 
Join Date: Dec 2004
Location: Rheinberg
Programs: LH SEN, SPG Plat, HH Diamond, BA blue
Posts: 259
Yes if there was no early flight.
reiner is offline  
Old Sep 4, 2013, 11:08 am
  #123  
 
Join Date: Apr 2012
Location: ARN
Programs: AC UA TK FI DL
Posts: 800
No. Economy passenger require a 10 hour layover.

http://www.turkishairlines.com/en-tr...rvice-requests

1. Do You Provide Accommodation Services at Transit Locations to Passengers Who Have Connecting Flights?

Passengers have right to have free hotel accomodation only when there is more than 10 hours (7 or more hours for business class passengers) between two international connecting flights due to Turkish Airlines’ schedule structure for maximum 2 nights. Both of the connections must be with Turkish Airlines, reservations must be confirmed and transfer flight’s reservation must have done for the first scheduled flight. Hotels will be Turkish Airlines’ corporate hotels that will be provided though “Hotel Desk” office which was located at the arrival floor after customs. Passengers should have checked visa procedures in advance. In the event that they are not granted visas at the transit, Turkish Airlines assumes no responsibility for providing hotel services. For detailed information, please call +90 212 4440849

Last edited by iamaho; Sep 4, 2013 at 12:42 pm Reason: International flights highlighted
iamaho is offline  
Old Sep 4, 2013, 11:13 am
  #124  
 
Join Date: Nov 2007
Programs: Diamond Club, Krisflyer, BA Exec
Posts: 376
Originally Posted by iamaho
No. Economy passenger require a 10 hour layover.

http://www.turkishairlines.com/en-tr...rvice-requests

1. Do You Provide Accommodation Services at Transit Locations to Passengers Who Have Connecting Flights?

Passengers have right to have free hotel accomodation only when there is more than 10 hours (7 or more hours for business class passengers) between two international connecting flights due to Turkish Airlines’ schedule structure for maximum 2 nights. Both of the connections must be with Turkish Airlines, reservations must be confirmed and transfer flight’s reservation must have done for the first scheduled flight. Hotels will be Turkish Airlines’ corporate hotels that will be provided though “Hotel Desk” office which was located at the arrival floor after customs. Passengers should have checked visa procedures in advance. In the event that they are not granted visas at the transit, Turkish Airlines assumes no responsibility for providing hotel services. For detailed information, please call +90 212 4440849

Mmmm, we are connecting from BJV (within Turkey) to LHR via IST, and if we take the earlier flight from BJV we will still need to overnight in IST as there are no connecting flights in the late evening.

I think, to play safe, we should get the earlier BJV to IST flight that makes our stopover in excess of 10 hours.

thanks, Gordie
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Old Sep 4, 2013, 11:34 am
  #125  
 
Join Date: Apr 2012
Location: ARN
Programs: AC UA TK FI DL
Posts: 800
Originally Posted by gordies
Mmmm, we are connecting from BJV (within Turkey) to LHR via IST, and if we take the earlier flight from BJV we will still need to overnight in IST as there are no connecting flights in the late evening.

I think, to play safe, we should get the earlier BJV to IST flight that makes our stopover in excess of 10 hours.

thanks, Gordie

It doesn't work that way. 10 hours minimum rule applies to "no connection available". Since TK offers a flight at 8,5 hours, you will NOT qualify for a free hotel. Please read the thread about Hotels in IST for details. It has been discussed to death there.

You will need to book your own hotel rooms while in IST. TK will not provide anything for you.
iamaho is offline  
Old Sep 4, 2013, 11:37 am
  #126  
 
Join Date: Sep 2001
Location: San Francisco, CA, USA
Posts: 175
confirmation of eligibility

Originally Posted by lgts
Hello everyone,

If I send them an email with my itinerary (which shows that there are no earlier fligh options both ways) is there any chance they can confirm we (4pax) will be given a hotel room? It would take a lot of the stress off.

Thanks!
yes we did exactly that and got a reply back from [email protected] very quickly
2Ruse is offline  
Old Sep 4, 2013, 12:43 pm
  #127  
 
Join Date: Nov 2004
Programs: UA 1K (Million Miler). AA Gold (lifetime 1 Million). TK Elite Gold
Posts: 895
domestic to international

Originally Posted by iamaho
It doesn't work that way. 10 hours minimum rule applies to "no connection available". Since TK offers a flight at 8,5 hours, you will NOT qualify for a free hotel. Please read the thread about Hotels in IST for details. It has been discussed to death there.

You will need to book your own hotel rooms while in IST. TK will not provide anything for you.
Agreed. Additionally, regardless of the connection times, free hotel does not apply for a domestic to international connection. Sorry.
cagcag is offline  
Old Sep 16, 2013, 7:36 pm
  #128  
 
Join Date: May 2012
Programs: United 1k
Posts: 434
I have learned so much from this forum so far. My sister and I arrive at 5:40am and 5:50am respecitively on separate flights, in business class. Our next flight to DXB doesn't depart until 12:25am. Trying to figure out the best thing to do:

1. Take the tour and use the lounge
2. Get 2 rooms for free and tour on our own
3. Get our own hotel, and get the free tour

For now, I have reserved a room at the Courtyard on points, which can easily be cancelled on day of arrival. Based on your experience, what will be the best option?
MK19791980 is offline  
Old Sep 16, 2013, 8:48 pm
  #129  
 
Join Date: Mar 2009
Programs: LT NoN REV
Posts: 566
I would definitely go get sometime to eat on my own and skip the tour. I would skip the doner & kebap, this is consider "Turkish fast food." I would also pass on dining at Taksim, just a tourist attraction. Besides, currently have polis in full gear ready to battle against protestors. I would go to kumpali, they have many seafood restaurant along the seaside.
I have slept & shower in the lounge on numerous occassions .

YMMV
dimmedlights is offline  
Old Sep 17, 2013, 5:02 am
  #130  
 
Join Date: May 2012
Programs: United 1k
Posts: 434
Originally Posted by dimmedlights
I would definitely go get sometime to eat on my own and skip the tour. I would skip the doner & kebap, this is consider "Turkish fast food." I would also pass on dining at Taksim, just a tourist attraction. Besides, currently have polis in full gear ready to battle against protestors. I would go to kumpali, they have many seafood restaurant along the seaside.
I have slept & shower in the lounge on numerous occassions .

YMMV
Thanks for your suggestion - I have used the shower before as well. Not sure how busy it gets early in the morning - we might just get the hotel and venture out on our own like you mentioned....
MK19791980 is offline  
Old Sep 17, 2013, 9:53 pm
  #131  
 
Join Date: Apr 2013
Posts: 294
Originally Posted by MK19791980
I have learned so much from this forum so far. My sister and I arrive at 5:40am and 5:50am respecitively on separate flights, in business class. Our next flight to DXB doesn't depart until 12:25am. Trying to figure out the best thing to do:

1. Take the tour and use the lounge
2. Get 2 rooms for free and tour on our own
3. Get our own hotel, and get the free tour

For now, I have reserved a room at the Courtyard on points, which can easily be cancelled on day of arrival. Based on your experience, what will be the best option?
In #2 is room = hotel? According to above you need 7 hours to be eligible but you'll have 6.5 or so.
cheesedawg is offline  
Old Sep 17, 2013, 9:57 pm
  #132  
 
Join Date: May 2012
Programs: United 1k
Posts: 434
Originally Posted by cheesedawg
In #2 is room = hotel? According to above you need 7 hours to be eligible but you'll have 6.5 or so.
Yes i meant the free accomodation - Our next flight departs at 12:25am (midnight) the next day so we have over 15 hours of layover time..
MK19791980 is offline  
Old Sep 22, 2013, 6:41 pm
  #133  
 
Join Date: Mar 2013
Location: VIE, BUD, PRG
Programs: LH SEN, DL Plat
Posts: 332
I booked a flight with a 23:55h stopover in IST eligible for a hotel. Now - a few days before the departure - I rechecked the booking and found that TK modified the departure of my connection by 15 minutes, so now I have a 24:10h stopover. What happens in this case? I wrote to the TK hotel desk, but no reply so far...
ben63 is offline  
Old Sep 23, 2013, 9:00 am
  #134  
 
Join Date: Oct 2010
Location: Chicago, IL
Posts: 488
Will I get a free stay at the hotel from this itin?

BKK - IST arriving 5.05pm

IST- IAH departing 1.20 pm the next day.

Both in business class.

Thanks!
IamHungry is offline  
Old Sep 23, 2013, 9:39 am
  #135  
 
Join Date: May 2012
Programs: United 1k
Posts: 434
Originally Posted by IamHungry
BKK - IST arriving 5.05pm

IST- IAH departing 1.20 pm the next day.

Both in business class.

Thanks!
I believe the only circumstance that can prevent you from getting a free stay is if there's a later flight coming in fom BKK, or there's an earlier flight departing from IST to IAH that day
MK19791980 is offline  


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