FAQ 1: Turkish Airlines Miles&Smiles, essential programme information
May 2, 2014, 7:48 am
#61
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
No. Operational upgrades are never supposed to give you the higher earning on any carrier. It sometimes happens if the systems get confused, but you are definitely not entitled to it. As the previous poster said, you get what you paid for.
May 2, 2014, 11:40 pm
#63
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
FAQ 1: Turkish Airlines Miles&Smiles, essential programme information
(deleted). Posted question in dedicated thread.
Last edited by gilbertaue; May 6, 2014 at 2:36 am
Sep 14, 2014, 4:06 am
#67
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,591
Sep 14, 2014, 4:31 am
#68
Join Date: Apr 2014
Posts: 260
I just had a flight that was operated by TG on a ticket that was issued by TK - in Miles and Smiles, the booking class shown on TK's ticket (E) would give me 100% of the miles flown while TG's booking class for that flight (V) wouldn't give me any. I had always thought that in a situation like that, the latter booking class would be used as it's of the plane operating the flight, but TK's call centre double-checked and assured me that it would be the former as it was a ticket issued by TK with the booking class of "E" assigned to each segment (the previous two flights having been operated by TK).
I guess that if the FFP I'm crediting to is of the airline that issued the ticket, then the booking classes they assigned on the ticket are used regardless of what the operating carrier assigned for the segment. The first two segments have credited; let's see if the third credits.
I guess that if the FFP I'm crediting to is of the airline that issued the ticket, then the booking classes they assigned on the ticket are used regardless of what the operating carrier assigned for the segment. The first two segments have credited; let's see if the third credits.
Last edited by sliiide; Sep 14, 2014 at 4:41 am
Sep 14, 2014, 4:43 am
#70
Join Date: Aug 2012
Posts: 247
BTW,
... I don't think so. What matters, imho, is the booking class of the carrier you're actually flying with.
Don't think you're gonna see any miles coming in from that leg. Let's see. Will you keep us posted? Thanks!
Don't think you're gonna see any miles coming in from that leg. Let's see. Will you keep us posted? Thanks!
Sep 14, 2014, 6:13 am
#71
Join Date: Apr 2014
Posts: 260
Yeah, that's what I thought too and I asked the agent this - told him that TG's class for that seat was "V" etc...but he double-checked with the supervisor and confirmed that TK will recognise it as "E" as shown on their ticket (which was booked on the TK site; not through any travel agent). Let's see..will let you know what happens.
Sep 23, 2014, 12:36 pm
#73
Join Date: Apr 2014
Posts: 260
I called up twice more. The first agent (8-9 days ago) sent a "claim missing miles request" to TG on my behalf - so that I didn't have to mail the BP etc. She said to wait two weeks till TG replied in either way and that TK would give me the miles if they hadn't. The second agent (yesterday - as I was wondering if TK could do it manually as I figured TG wasn't going to for "V" class) said that the ticket is actually "E" class with TG as well and that they'd credit it on the return of that request anyway. If they don't, then TK would. So I've had three agents telling me that they'll honour the "E" class on TK's ticket.
Oct 2, 2014, 3:59 pm
#75
Join Date: Apr 2014
Posts: 260
As expected, TG's reply was that no miles were accruable.
So I called back yesterday. The agent said that the TK-booking class on the ticket (E) doesn't exist in the TG Inventory and that the TG-booking class (V) doesn't accrue with M&S. When I told her what (all) the previous agents had told me, she noted it all down (as they hadn't made any notes in my account) and took down the times and dates of the calls to listen to them. She put in a request with a case-number to the M&S department. I'll hear something today or sometime next week. I think it'll be ok.
This agent was in Istanbul. The last two calls were both after-hours and were picked up by an offshore call-centre. The first call on this matter was also to an agent in Istanbul. I think that they have a much better hang of what's going on than the offshore-agents.
So I called back yesterday. The agent said that the TK-booking class on the ticket (E) doesn't exist in the TG Inventory and that the TG-booking class (V) doesn't accrue with M&S. When I told her what (all) the previous agents had told me, she noted it all down (as they hadn't made any notes in my account) and took down the times and dates of the calls to listen to them. She put in a request with a case-number to the M&S department. I'll hear something today or sometime next week. I think it'll be ok.
This agent was in Istanbul. The last two calls were both after-hours and were picked up by an offshore call-centre. The first call on this matter was also to an agent in Istanbul. I think that they have a much better hang of what's going on than the offshore-agents.