starflyergold

FAQ 1: Turkish Airlines Miles&Smiles, essential programme information

Website: http://www.turkishairlines.com

New to Turkish Airlines Miles&Smiles? This explains how it works.
Mobile Apps: click here

Twitter: click here

Facebook: click here

TK Miles & Smiles contact details:

Phone: The general number +90 212 4440849 and dial 2 for membership information. For Elite and Elite Plus card reservation, please dial 3.

The phone number for Elite and Elite Plus Help Desk is +90 212 4652302.

Postal address: Türk Hava Yolları B kapısı - Contact Center Binası Müşteri İlişkileri Müdürlüğü 34149 Yeşilköy/İstanbul, TURKEY

Fax: +90 212 465 23 63 / +90 212 465 23 06

Email: TK no longer offer a direct email address, you can contact them here: http://www.turkishairlines.com/en-in...e/sales-office

Web: The homepage for the M&S programme

Make sure to check out the website as many questions are answered there. You will also find a useful FAQ.

Enrollment: You can enroll in the M&S programme here.

Terms and Conditions: The T&Cs are here.

Earning Miles:

Airlines: You can earn miles on TK and Star Alliance (*A) flights. Other airline partners are: Anadolujet, B&H airlines and Jet Airways.

Current Star Alliance members are:
Adria Airways JP
Aegean Airlines A3
Air Canada AC
Air China CA
Air New Zealand NZ
ANA NH
Asiana Airlines OZ
Austrian OS
Avianca AV,Taca Airlines TA
Brussels Airlines SN
Copa Airlines CM
Croatia Airlines OU
EGYPTAIR MS
Ethiopian Airlines ET
Eva Air BR
LOT Polish Airlines LO
Lufthansa LH
Scandinavian Airlines SK
Singapore Airlines SQ
South African Airways SA
SWISS LX
TAP Portugal TP
THAI TG
Turkish Airlines TK
United UA


The amount earned depends on your booking class, click on the relevant airline partner on the website and it shows how many miles you will earn.

TK booking classes:

Business class: C, D, J, I, R, K
Comfort class: U, O, A
Economy class: Y, B, M, H, S, E, Q, T, L, V, P, W, G, X, N

You can find all the details about earning and burning miles and calculate how many miles you will earn here:

Hotels: Best Western International, Dedeman Hotels & Resorts International, Divan Hotels, Elite World Istanbul, Güral Sapanca Wellness Park, Hilton, Hyatt Hotels & Resorts, Kempinski Hotels, Mövenpick Hotels & Resorts (in Turkey only), Radisson Blu Hotels & Resorts, Rixos Hotels, Swissotel Hotels&Resorts, The Marmara Hotels & Residences, TAV Airport Hotel, Wyndham Hotel Group

Car rental and limo services: Avis, Europcar, National, Budget, Hertz, Interlimousine, Sixt, Travellence

Shopping: Turkish electronics retailer Bimeks

Healthcare: Yes you can also earn miles in hospital, with the Memorial Healthcare Group and with Hisar Intercontinental Hospital

Credit Card: See FAQ 2

Missing miles:

For TK operated flights missing miles can retrocredited via the website. You must be logged in.

For all other flights you need to fill in a form.

Elite levels:

TK M&S has four membership levels:

- Classic (entry level)
- Classic Plus (Star Alliance Silver)
- Elite (Star Alliance Gold)
- Elite Plus (Star Alliance Gold)

Qualification requirements are in the chart.

If you are short of status miles when it comes to renewal as elite or elite plus you can buy up to 10,000 miles in your second membership year only. 1,000 miles cost €30.

TK does operate a discretionary status match programme. Details in FAQ7.

Family membership:

TK is offering "family miles". Family members who are classic plus/elite or elite plus card holders can pool their miles in one
account. Setting up a family account is manual and requires proof of relationship (e.g. marriage certificate). Details are available here. See also http://www.flyertalk.com/forum/turki...embership.html


>>>>Please note this is work in progress and will be updated in due course<<<<<

G_G

Thanks starflyergold for the great job you are doing.^

I think that Comfort Class booking Class are : U,A and O
On TK operated flights elite and elite plus members receive 150% Miles in comfort class.

pjf66

I don't see there is a single diff/ betw/ elite and elite plus memberlevel, can someone explain it a bit to me plz?

intuition

There are just a few, visible in the chart linked above. Most significantly maybe free upgrades and the possibility to gift elite cards. Some extra kgs and a security fast track. (Family membership used to be elite plus only, but that recently changed)

Meneer Guggenheimer

I need the contact email address of Miles and Smiles but I have been unlucky so far finding it.

G_G

I'm using customermiles[AT]thy.com

mi88ke

Just matched with Elite status, and I am thinking keep the status when it due to renewal.

It seems that TK uses 12-month membership year for status renewal, do I read it correctly? Or does TK use calendar year for membership renewal? thanks

erteke

Yes, you are correct. It's calculated in 12-month periods after you gain eligibility.

sebastian746

First, thanks for the effort to put all this together ^

Now, does this really have to be sent by post or are there simpler ways such as a fax number or email? Thank you

VivoPerLei

I just scan and email to their customer service address.

stewardo

Do status miles 'reset' after reaching Classic Plus level?

I'm curious whether Elite level requires 25,000 + 40,000 or just 40,000 status miles.

Katy1918

I am flying from IST to JRO via ADD. I have a business class ticket on TK from IST to ADD but then have to change to ET and got stuck in economy from ADD to JRO. I could not get business class all the way. Will I be able to gain access to the TK lounge in ADD and/or the Cloud Nine lounge?

KATERGOO

I will soon fly WAW-IST-KUL-WAW.

I would like to credit miles on A3 on the WAW-IST-WAW leg and on TK on the IST-KUL-IST leg.

Is that possible in any way ?

Thanks !

CAlex

Here's an option:
- use A3 account at checkin in WAW
- in IST go to the lounge and change the FFP for onward flight to TK M&S
- in KUL use TK M&S as FFP
- in IST try at the Lounge or transfer desk to get the last leg on A3...

Most likely it will not work for last leg, 100% for the legs 2 and 3.

vincewy

Just 40,000 within any rolling 12 months + 2 days (based on my statement).

When you reach Classic Plus, your status miles balance will be deducted 25,000 miles (or reset shall we say) and the card operation section will tell you that you need another 15,000 miles, any additional miles above 25,000 will count toward 15,000 miles needed to get Elite.

You may choose any future date to determine miles needed to be upgraded or renewed.