The NEXUS Information Thread

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Old May 27, 19, 7:49 am   -   Wikipost
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Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
  • As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
Eligibility
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132.

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center
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Old Sep 26, 14, 2:39 pm
  #8701  
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Here's a hypothetical question. My wife uses her Canadian passport entering the U.S. by also has a passport issued by an E.U. member state, registered with Nexus and GOES almost since inception. If she, hypothetically, didn't have her Canadian passport, could she use GE or Nexus with her E.U. passport?
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Old Sep 26, 14, 2:52 pm
  #8702  
 
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Originally Posted by YVR Cockroach View Post
Here's a hypothetical question. My wife uses her Canadian passport entering the U.S. by also has a passport issued by an E.U. member state, registered with Nexus and GOES almost since inception. If she, hypothetically, didn't have her Canadian passport, could she use GE or Nexus with her E.U. passport?
I'm in exactly the same situation. I asked the folks at the Nexus office and they explained that the US "systems" only allow the association of one passport per Nexus member. This limitation does not exist on the Canadian "systems." The result is that the Canadian officers added my EU passport number to my profile while the American officer simply handed my EU passport back to me and said, "I don't care about this."

Hypothetically, the Canadian officers supposed that the US officers could update my Nexus profile with my EU passport number in lieu of the Canadian one, but I'd have to fill out some sort of form every time I entered the US (I think they called it a Visa Waiver form). Since I wasn't interested in doing that and the US officers didn't care about my EU passport, I thanked everyone for their time and went on my way.

Based on my experience, I wouldn't use Nexus to enter the US with only my EU passport; I'd jump into a regular queue and not risk losing Nexus.
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Old Sep 26, 14, 3:06 pm
  #8703  
 
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Just one more data point on the issue of updating Nexus at a CBSA office after renewing your passport.

Mr. Fink renewed his passport last month. I updated the document in GOES immediately and he has only used his Nexus/GE card to enter the US since that time, not to return to Canada (only land crossings since then at a border without a Nexus lane). Every thing I have read on the website says updating GOES is the only thing one needs to do. I even phoned in and the lengthy phone recording said the same - if you renew a passport, you need only update GOES and a trip to a Nexus office is not required.

After reading some of the stories here where people did just that and were threatened with revocation of Nexus when they tried to use it returning to Canada as the passport on record was expired, we decided to make a trip to the Nexus office in Vancouver today as we have a trip coming up.

Sure enough, the woman said we definitely had to come into the office and physically present his new passport to update the Nexus information. She said that people are unaware of this due to the errorneous information out there and they think they are fine because they updated GOES. They only find out otherwise when they attempt to use Nexus for the first time after renewing the passport and find their Nexus card revoked or are threatened with revocation. She said she hears these stories all the time and a lot of people are getting caught. She said GOES is only on the US side of things and the two systems don't talk to each other. She agrees it is a terrible system and not communicated properly at all.

TL, DR; so the moral of the story is, if you have Nexus and your renew your passport or drivers license, you must go in person to a Nexus office to update your document. No appointment necessary and it takes 2 minutes. Updating it in GOES only updates it on the US side for use as GE. If you don't you will be pulled aside the next time you try to use it with CBSA with varying consequences, from a warning to actually having your Nexus revoked.

Last edited by Finkface; Sep 26, 14 at 3:11 pm
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Old Sep 26, 14, 6:37 pm
  #8704  
 
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The NEXUS Information Thread

The problem I have is that even the CBSA web site says that you only need to update GOES:

http://www.cbsa-asfc.gc.ca/prog/nexus/contact-coordonnees-eng.html

" NEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information that is already on file."

What does that even mean? Can I only update the passport that I already have? I asked this specific question when I was at YYZ in August when we renewed my daughter's card and they told me that they "preferred" to see the new passport.

I cannot for the life of me figure out why they can't get this information straight.
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Old Sep 26, 14, 10:15 pm
  #8705  
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The NEXUS Information Thread

To complicate things even further, according to this you don't even need a passport for NEXUS.

http://www.dhs.gov/comparison-chart
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Old Sep 26, 14, 10:51 pm
  #8706  
 
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Originally Posted by FinsToTheLeft View Post
The problem I have is that even the CBSA web site says that you only need to update GOES:

http://www.cbsa-asfc.gc.ca/prog/nexu...nnees-eng.html

" NEXUS members can access the.Global Online Enrollment System.(GOES) to update address changes and passport information that is already on file."

What does that even mean? Can I only update the passport that I already have? I asked this specific question when I was at YYZ in August when we renewed my daughter's card and they told me that they "preferred" to see the new passport.

I cannot for the life of me figure out why they can't get this information straight.
That was exactly my point - the online info that you quoted as well as the recording you get when you call in clearly states that updating GOES is all that is necessary after renewing a passport or drivers license. When in reality, that is true for the US side of things only as GOES is the American system.

CBSA officers will tell you, as well as all the anecdotal evidence from postings here and as I was told after my own inquiry at the Nexus office today, that updating GOES will absolutely not update the Canadian system. And the next time you try to use Nexus with the CBSA, you will be flagged as having an expired document and threatened with (and possibly actually will have) the revocation of your Nexus privileges for being in violation of the program rules. Crazy, I know. And the CBSA officer today agreed. But it is really happening and she sees it all the time.

And to the previous poster, you can update GOES with your new passport or d/l, (not just your existing one). I did it, but as above, it only updates the US side (GE).
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Old Sep 27, 14, 6:36 pm
  #8707  
 
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Originally Posted by seawolf View Post
To complicate things even further, according to this you don't even need a passport for NEXUS.

http://www.dhs.gov/comparison-chart
Technically, you don't need one. There's nothing wrong with signing up for NEXUS while not having a valid passport and using it only in land or sea mode.
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Old Sep 27, 14, 6:57 pm
  #8708  
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Forget the conflicting info. - this is just one reason I would never travel by air without my passport. Even if the info. that you don't need one is correct, find the officer that believes otherwise (i.e., if you get sent to secondary), and its doubtful that you'll be able to convince them otherwise).

And that's only if you can get to them - IME, its YMMV whether the check-in counter will let you check in without your actual passport - there are threads where folks have been denied. And given airline rules on documents can differ from what customs/immigration rules are, you may have no recourse to argue if they require a passport for check in on a transborder flight. Though its been a while since I've tried using it, I've had AC check-in folks not allow it when I've just handed them my Nexus in the past.
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Old Sep 27, 14, 7:21 pm
  #8709  
 
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Originally Posted by Finkface View Post
She said GOES is only on the US side of things and the two systems don't talk to each other.
That does seem to be the case but I don't understand why that is the case. When you originally apply for NEXUS through GOES you enter your passport info, all of your vital stats, and book an interview time, and all of that information makes it to CBSA. I don't understand why updating one's passport info through GOES couldn't as well.
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Old Sep 27, 14, 11:06 pm
  #8710  
 
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As a side note:

Where in the rules or program guide does it say that the passport linked to your NEXUS card must remain valid for the NEXUS card to remain valid for (land/sea) travel? That's what CBSA seems to be telling people but I can't find it documented anywhere.
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Old Sep 28, 14, 11:54 pm
  #8711  
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Originally posted by Finkface:

" TL, DR; so the moral of the story is, if you have Nexus and your renew your passport or drivers license, you must go in person to a Nexus office to update your document. No appointment necessary and it takes 2 minutes. Updating it in GOES only updates it on the US side for use as GE. If you don't you will be pulled aside the next time you try to use it with CBSA with varying consequences, from a warning to actually having your Nexus revoked.[/QUOTE]"


EXACTLY! The Canadian officer more specifically than the American one, made this quite clear after my interview.

Last edited by 24left; Sep 28, 14 at 11:56 pm Reason: To include original source of quote
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Old Sep 29, 14, 7:11 am
  #8712  
 
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Originally Posted by 24left View Post
Originally posted by Finkface:

" TL, DR; so the moral of the story is, if you have Nexus and your renew your passport or drivers license, you must go in person to a Nexus office to update your document. No appointment necessary and it takes 2 minutes. Updating it in GOES only updates it on the US side for use as GE. If you don't you will be pulled aside the next time you try to use it with CBSA with varying consequences, from a warning to actually having your Nexus revoked."


EXACTLY! The Canadian officer more specifically than the American one, made this quite clear after my interview.
I don't know why there is such a discord between what CBSA agents on the ground say and what the published rules and guidelines say. I can find no documentation that says expired passports must be renewed/updated at all, let alone in person at a NEXUS office.
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Old Sep 29, 14, 7:22 am
  #8713  
 
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Originally Posted by Kiraly View Post
I don't know why there is such a discord between what CBSA agents on the ground say and what the published rules and guidelines say. I can find no documentation that says expired passports must be renewed/updated at all, let alone in person at a NEXUS office.
Government bureaucracy?

24left is absolutely right. Having been a Nexus member since 2008, I've updated 2 passports and 2 driver's licenses in that time. Only one of those updates was done online -- the first DL update. Months later, I got grief about using Nexus with an expired DL from both CBSA and CPB officers when I went in for an unrelated item. Since then, all updates have been done in person. It really does take no more than 2 minutes.
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Old Sep 29, 14, 9:00 am
  #8714  
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Looks like there could be additional Toronto interview slots avail last two weeks of October.

CBP, CBSA Ramp-Up Trusted Traveler Enrollments in Toronto
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Old Sep 29, 14, 10:04 am
  #8715  
 
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Originally Posted by ffsim View Post
Government bureaucracy?

24left is absolutely right. Having been a Nexus member since 2008, I've updated 2 passports and 2 driver's licenses in that time. Only one of those updates was done online -- the first DL update. Months later, I got grief about using Nexus with an expired DL from both CBSA and CPB officers when I went in for an unrelated item. Since then, all updates have been done in person. It really does take no more than 2 minutes.
I went to the office in YYZ to update my drivers license information and they told me that I didn't need to, as long as my passport and green card information was up to date. It's weird how everyone makes their own rules. I still left them a copy of my DL because I'd rather be safe than sorry, and documented their name and the time I was at the office just in case it becomes an issue later.
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