Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Sep 10, 2014, 9:42 am
#8671
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
Of course, whether it stays connected is another issue. Wife did update everything when she became a PR, and GE was working, then it stopped for some reason. Finally had a chance to visit an office - the officer said that her card wasn't connected to her account somehow, so he did it. We'll see if it works in a couple of weeks.
Sep 11, 2014, 6:49 am
#8672
Join Date: Sep 2014
Posts: 72
I think I will just wait it out. I would assume anyone reviewing my Nexus application will find some indication I have a new passport. I'll report back what I learn as the process progresses.
Sep 11, 2014, 9:57 am
#8673
Join Date: Jun 2012
Posts: 446
I specifically remember wondering why I didn't have that option when I was pending approval. I had made a mistake when keying in my wife's passport information and wanted to update it, but couldn't find the link people were talking about. Once approved, I had the link.
Sep 11, 2014, 8:23 pm
#8674
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
I am a US citizen. About 4 weeks ago I completed my application to renew my Nexus card. At the same time I realized my Passport was going to expire in a couple months. At that time I also mailed my application to renew my passport. Yesterday I received my new passport which expires in 2024. Now my current Nexus card and application both have my old passport associated with them. I do not see a way I can update this in GOES. Since my Nexus application is in "Pending Review" status, when it is reviewed the reviewer will see my old passport not my new one. What is the proper thing for me to do in this situation? Is there someone I can call?
Sep 11, 2014, 11:03 pm
#8675
Join Date: Aug 2014
Posts: 101
Somewhere in my initial Nexus app there was a note that anything that whatever one submitted was frozen while they were doing background checks, and that one could make necessary updates at the interview. One could speculate as to reasons, but it's clearly intentional.
Sep 15, 2014, 2:36 pm
#8676
Join Date: Sep 2014
Posts: 8
I just booked an interview at the Toronto temporary location at 2935 Convair Dr. Does this place have IRIS?
Sep 15, 2014, 8:32 pm
#8677
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Press release from today:
http://www.cbsa-asfc.gc.ca/prog/nexu...is-02-eng.html
Not sure about this, as I find it really fast with the iris scan. I'm not looking forward to having another step added unless they add more machines. In fact, on two occasions I've forgotten my NEXUS card, and was glad I didn't need to card with the machines when it scanned my irises.
The Canada Border Services Agency (CBSA) is replacing the existing Trusted Traveller kiosks with new generation kiosks starting mid-September, 2014, to be completed by mid-October, 2014. NEXUS members must first insert their membership card into the new kiosk and then have their irises scanned. This new process provides faster service by validating the member’s identity more quickly.
Initially, kiosks will be limited to NEXUS members only. CANPASS Air members will not have access to the kiosks at the initial launch. We will be updating the technology and we expect CANPASS Air members to have access to the kiosks in the coming months. In the interim, CANPASS Air members will be directed to the Special Services Counter to continue to receive expedited customs clearance.
Initially, kiosks will be limited to NEXUS members only. CANPASS Air members will not have access to the kiosks at the initial launch. We will be updating the technology and we expect CANPASS Air members to have access to the kiosks in the coming months. In the interim, CANPASS Air members will be directed to the Special Services Counter to continue to receive expedited customs clearance.
Not sure about this, as I find it really fast with the iris scan. I'm not looking forward to having another step added unless they add more machines. In fact, on two occasions I've forgotten my NEXUS card, and was glad I didn't need to card with the machines when it scanned my irises.
Sep 16, 2014, 5:06 am
#8678
Join Date: Apr 2005
Location: South Pacific
Programs: UA
Posts: 1,809
Global Entry privilege
Hi,
I have been approved for NEXUS but may have to travel to the US and if I read properly use of Global Entry kiosks is allowed from the day the application is approved? No need to have activated the NEXUS card or have the card in hand? I understand that the use of NEXUS kiosks require to be in possession of the card (not to use the kiosk, but in case it is asked during a secondary check).
Thank you
F
I have been approved for NEXUS but may have to travel to the US and if I read properly use of Global Entry kiosks is allowed from the day the application is approved? No need to have activated the NEXUS card or have the card in hand? I understand that the use of NEXUS kiosks require to be in possession of the card (not to use the kiosk, but in case it is asked during a secondary check).
Thank you
F
Sep 16, 2014, 7:19 am
#8679
Join Date: Jun 2012
Posts: 446
Press release from today:
http://www.cbsa-asfc.gc.ca/prog/nexu...is-02-eng.html
Not sure about this, as I find it really fast with the iris scan. I'm not looking forward to having another step added unless they add more machines. In fact, on two occasions I've forgotten my NEXUS card, and was glad I didn't need to card with the machines when it scanned my irises.
http://www.cbsa-asfc.gc.ca/prog/nexu...is-02-eng.html
Not sure about this, as I find it really fast with the iris scan. I'm not looking forward to having another step added unless they add more machines. In fact, on two occasions I've forgotten my NEXUS card, and was glad I didn't need to card with the machines when it scanned my irises.
Yeah I'm not really sure how inserting the card first then iris scan would make it any quicker.
Looking forward to giving them a try in December. Or if someone is at YYZ and they have the new machine in the NEXUS office, maybe I'll pop in!
Sep 16, 2014, 7:22 am
#8680
Join Date: Nov 2013
Location: YTZ
Posts: 502
Quick question about land crossing. A couple weeks ago my partner and I spent the weekend in the Finger Lakes region of upstate New York. While we were gone we spent roughly $800 in total.
Upon our return we couldn't remember if we were required to fill out a TDC given that we were within the >48 hr exemption. We ultimately made an oral declaration. Today I was searching through the cbsa's website and I started wondering based on some of the wording if we actually made a mistake by not filling out a TDC (and ultimately got lucky with the agent at the border).
So basically I'm wondering, if you're under the exemption limit, is an oral declaration sufficient?
Upon our return we couldn't remember if we were required to fill out a TDC given that we were within the >48 hr exemption. We ultimately made an oral declaration. Today I was searching through the cbsa's website and I started wondering based on some of the wording if we actually made a mistake by not filling out a TDC (and ultimately got lucky with the agent at the border).
So basically I'm wondering, if you're under the exemption limit, is an oral declaration sufficient?
Sep 16, 2014, 7:32 am
#8681
Join Date: Jun 2012
Posts: 446
Been a NEXUS member since summer 2012 and have never filled out a TDC. Don't ever plan on it either.
Sep 16, 2014, 10:07 am
#8682
Join Date: Jul 2014
Location: SFO
Programs: UA Platinum, SPG Gold
Posts: 61
I have been approved for NEXUS but may have to travel to the US and if I read properly use of Global Entry kiosks is allowed from the day the application is approved? No need to have activated the NEXUS card or have the card in hand? I understand that the use of NEXUS kiosks require to be in possession of the card (not to use the kiosk, but in case it is asked during a secondary check).
AFAIK, the only time CBP will be interested in the actual NEXUS card is at land/sea crossings. If you're flying and using GE, you scan your passport.
Also, see the post above your post –.the new NEXUS kiosks will require the use of the card.
Sep 16, 2014, 3:49 pm
#8684
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Although I have never been asked to present my NEXUS card when using the air mode, I believe the rules technically state that you are supposed to have it on you whenever you use any mode. NEXUS memberships have been revoked for hyper-technical violations before.
Sep 19, 2014, 11:44 am
#8685
Join Date: Sep 2013
Posts: 5
I'm still waiting on my Nexus renewal. It's been 17 weeks now. The Montreal office still says no one answers the phone nor will they return calls of this type of query. What else can I do?