Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Apr 6, 2014, 9:32 am
#8297
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,799
YVR Int'l Arrivals
What's the deal with Nexus at the YVR international arrivals hall? Just tweeted the CBSA about it.
They've been up and down for months. On Friday, with all the Asia flights coming in, there was one machine working. All the others were timing out.
This has been going on forever...
They've been up and down for months. On Friday, with all the Asia flights coming in, there was one machine working. All the others were timing out.
This has been going on forever...
Apr 6, 2014, 3:25 pm
#8298
Join Date: Jan 2013
Location: YVR
Posts: 243
If NEXUS is down you can proceed to the CBSA special services counter for clearance there.
My advice, though, if you have a Canadian passport, is to not bother with NEXUS at all when arriving at YVR. Join the regular line and use the automated passport scanner. In my experience it is faster than NEXUS.
The NEXUS machines are all being replaced; there was a letter to members about it six weeks ago. Hopefully the new machines will work most if not all of the time.
My advice, though, if you have a Canadian passport, is to not bother with NEXUS at all when arriving at YVR. Join the regular line and use the automated passport scanner. In my experience it is faster than NEXUS.
The NEXUS machines are all being replaced; there was a letter to members about it six weeks ago. Hopefully the new machines will work most if not all of the time.
Last edited by Kiraly; Apr 6, 2014 at 3:31 pm
Apr 6, 2014, 4:30 pm
#8299
Join Date: Mar 2007
Posts: 4,785
YYZ Terminal 3 to USA this morning on AA
4 NEXUS members (2 children), so we just used Special crew lane, had to fill out the blue form and scan fingerprints for non-Canadian
For security, they weren't really differentiating between NEXUS & non-NEXUS
and I asked if there's TSA PreCheck process (no shoes off, no laptop out), he laughed and said no @@ despite what other FlyerTalk thread confirms it is happening
Anyway, relatively, security was more annoying than the US custom officer then
4 NEXUS members (2 children), so we just used Special crew lane, had to fill out the blue form and scan fingerprints for non-Canadian
For security, they weren't really differentiating between NEXUS & non-NEXUS
and I asked if there's TSA PreCheck process (no shoes off, no laptop out), he laughed and said no @@ despite what other FlyerTalk thread confirms it is happening
Anyway, relatively, security was more annoying than the US custom officer then
Apr 7, 2014, 2:00 am
#8300
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,664
I have a question I hope someone can help me with...
Will having a Washington state medical marijuana license be a problem for me in getting GE or Nexus? And when/if they ask me if I have ever done illegal drugs, what should I say? I purchase and possess the marijuana legally in my state and have never bought it outside of a medical dispensary. I do not transport it over country (or even state) lines. Honestly, I don't transport it outside of my home. Instead, I carry heavy prescription (but unambiguously legal) drugs when I travel. My precipitating medical condition only requires very occasional use (about 6x/year), but I prefer the marijuana as the other drugs bring a host of side effects that the marijuana avoids.
I have never been arrested and have a spotless record, save a speeding ticket (10 mph over) in 2009 and an illegal turn in 2000.
I would prefer to get Nexus to GE, but honestly I'd be happy with either, as more of my travel is to Europe & Australia than to Canada. Thank you for your help.
Will having a Washington state medical marijuana license be a problem for me in getting GE or Nexus? And when/if they ask me if I have ever done illegal drugs, what should I say? I purchase and possess the marijuana legally in my state and have never bought it outside of a medical dispensary. I do not transport it over country (or even state) lines. Honestly, I don't transport it outside of my home. Instead, I carry heavy prescription (but unambiguously legal) drugs when I travel. My precipitating medical condition only requires very occasional use (about 6x/year), but I prefer the marijuana as the other drugs bring a host of side effects that the marijuana avoids.
I have never been arrested and have a spotless record, save a speeding ticket (10 mph over) in 2009 and an illegal turn in 2000.
I would prefer to get Nexus to GE, but honestly I'd be happy with either, as more of my travel is to Europe & Australia than to Canada. Thank you for your help.
Last edited by NA-Flyer; Apr 7, 2014 at 2:17 am
Apr 7, 2014, 7:17 am
#8301
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
For hockeygirl13, I don't see the down-side of applying for NEXUS as well as GE. it's $50. (GE alone is more $.) The conditional approval decision will clarify it for you. Applying is a long process and if you are not conditionally approved based on the Canadian decision, it doesn't add that much time in the overall scheme of things to resubmit to GE only and provide that reason.
Apr 7, 2014, 5:26 pm
#8302
Join Date: Apr 2014
Posts: 2
Yes, we're so sensitive that we're in danger of re-electing a mayor who indulges in that sort of thing...
For hockeygirl13, I don't see the down-side of applying for NEXUS as well as GE. it's $50. (GE alone is more $.) The conditional approval decision will clarify it for you. Applying is a long process and if you are not conditionally approved based on the Canadian decision, it doesn't add that much time in the overall scheme of things to resubmit to GE only and provide that reason.
For hockeygirl13, I don't see the down-side of applying for NEXUS as well as GE. it's $50. (GE alone is more $.) The conditional approval decision will clarify it for you. Applying is a long process and if you are not conditionally approved based on the Canadian decision, it doesn't add that much time in the overall scheme of things to resubmit to GE only and provide that reason.
Apr 8, 2014, 1:34 pm
#8303
Join Date: Jun 2012
Posts: 446
Don't forget that if you sign up for NEXUS you'll need to visit an enrollment center that are only located close to the borders. Not sure if by your last sentence that you're in a border state or not or if you meant relatively close compared to Europe. Someone who lives in say California or Florida likely wouldn't opt for NEXUS over GE unless they travel a lot to Canada.
Apr 8, 2014, 2:43 pm
#8304
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,586
an update from NEXUS
Dear NEXUS Member,
Please be advised that, in an effort to improve the NEXUS program, the kiosks currently available in the U.S. pre-clearance areas at Canadian airports are being replaced with U.S. Customs and Border Protection (CBP) Global Entry (GE) kiosks. Global Entry is a U.S. domestic trusted traveller program that offers expedited clearance for pre-approved, low-risk members. NEXUS members receive Global Entry benefits automatically, at no additional cost, and have access to the GE automated kiosks for entry into the U.S. at participating airports.
Expedited passage at a GE kiosk requires the NEXUS member to have their 10 fingerprints on file. If you have not already submitted your 10 prints, please visit a NEXUS or Global Entry (GE) Enrolment Center to have your fingerprints taken. An appointment is not necessary. If your fingerprints are not on file, you may still use the GE kiosk; however you will be referred to a CBP officer for additional verification.
Members entering into the United States, from Canada, can use either their NEXUS card or their registered passport at any of the eight international airports that offer US preclearance. In order to use the GE kiosks located within the United States, NEXUS members must have a valid registered passport on file. To update your passport information on line, please log into your Global Online Enrollment System (GOES) account at https://goes-app.cbp.dhs.gov/main/goes.
For additional information on the Global Entry program and more details on how to use the GE kiosk, please visit http://www.cbp.gov/travel/trusted-tr...s/global-entry.
Thank you.
Please be advised that, in an effort to improve the NEXUS program, the kiosks currently available in the U.S. pre-clearance areas at Canadian airports are being replaced with U.S. Customs and Border Protection (CBP) Global Entry (GE) kiosks. Global Entry is a U.S. domestic trusted traveller program that offers expedited clearance for pre-approved, low-risk members. NEXUS members receive Global Entry benefits automatically, at no additional cost, and have access to the GE automated kiosks for entry into the U.S. at participating airports.
Expedited passage at a GE kiosk requires the NEXUS member to have their 10 fingerprints on file. If you have not already submitted your 10 prints, please visit a NEXUS or Global Entry (GE) Enrolment Center to have your fingerprints taken. An appointment is not necessary. If your fingerprints are not on file, you may still use the GE kiosk; however you will be referred to a CBP officer for additional verification.
Members entering into the United States, from Canada, can use either their NEXUS card or their registered passport at any of the eight international airports that offer US preclearance. In order to use the GE kiosks located within the United States, NEXUS members must have a valid registered passport on file. To update your passport information on line, please log into your Global Online Enrollment System (GOES) account at https://goes-app.cbp.dhs.gov/main/goes.
For additional information on the Global Entry program and more details on how to use the GE kiosk, please visit http://www.cbp.gov/travel/trusted-tr...s/global-entry.
Thank you.
Apr 8, 2014, 3:26 pm
#8305
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,202
Members entering into the United States, from Canada, can use either their NEXUS card or their registered passport at any of the eight international airports that offer US preclearance. In order to use the GE kiosks located within the United States, NEXUS members must have a valid registered passport on file.
Apr 8, 2014, 4:26 pm
#8306
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,664
Apr 8, 2014, 4:40 pm
#8307
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,202
The phrasing "In order to use the GE kiosks located within the United States, NEXUS members must have a valid registered passport on file" is a bit ambiguous; technically it says you have to have the passport on file but not that you have to use it with the kiosk, but in practice I doubt any airline would let you board with just a NEXUS card. (Porter wanted to see my passport for YTZ-BOS.)
Apr 8, 2014, 9:05 pm
#8308
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,653
Just wanted to see if anybody had been successful accessing the GE lanes with a NEXUS card in New Zealand.
A friend of mine who lives in NZ mentioned that GE can use smartgate, but you need a GE card for the dragon to let you into the line. I signed up for GE before cards were part of the program (2009), but I do have a NEXUS card.
If nobody has any recent success, I'll post back on Saturday once I go through C&I.
A friend of mine who lives in NZ mentioned that GE can use smartgate, but you need a GE card for the dragon to let you into the line. I signed up for GE before cards were part of the program (2009), but I do have a NEXUS card.
If nobody has any recent success, I'll post back on Saturday once I go through C&I.
Apr 10, 2014, 7:17 am
#8309
Join Date: Feb 2014
Posts: 20
By my reading of the letter, yes but only at the preclearance airports in Canada. (The letter says "any of the eight international airports that offer US preclearance" which presumably means the eight Canadian international airports that have it; DUB and SNN also have Global Entry kiosks....)
The phrasing "In order to use the GE kiosks located within the United States, NEXUS members must have a valid registered passport on file" is a bit ambiguous; technically it says you have to have the passport on file but not that you have to use it with the kiosk, but in practice I doubt any airline would let you board with just a NEXUS card. (Porter wanted to see my passport for YTZ-BOS.)
The phrasing "In order to use the GE kiosks located within the United States, NEXUS members must have a valid registered passport on file" is a bit ambiguous; technically it says you have to have the passport on file but not that you have to use it with the kiosk, but in practice I doubt any airline would let you board with just a NEXUS card. (Porter wanted to see my passport for YTZ-BOS.)
Apr 10, 2014, 8:07 am
#8310
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Unfortunately T3 has not introduced the streamlined security that exists at T1, which is rather ironic since except for WS, all the US airlines using the transborder wing are TSAPreCheck approved and their approved travellers will have that PreCheck logo on any US originating boarding passes. At T1, most travellers will be on AC, which of course is still not in the TSAPreCheck program, a few on UA or US. Crazy but that's CATSA!