Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Mar 10, 2014, 9:50 am
#8221
Join Date: Feb 2007
Programs: AS Million Miler, Marriott Lifetime Platinum, Nexus / Global Entry
Posts: 863
The missus has been vetted by the feds a while back as she works for a freight forwarder. Doesn't appear to have helped her as we are both in the same state of pending review.
Mar 10, 2014, 10:15 am
#8222
Join Date: Aug 2009
Location: YQR
Programs: NEXUS; alas, no status anymore.
Posts: 1,181
That tells me that in the eyes of the Department of Homeland Security, maybe I *am* actually in all three programs. I know I certainly have the privileges to use GE and SENTRI lanes.
Mar 10, 2014, 1:16 pm
#8223
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,799
To be clear, "you'll get Pre✓" is a bit of an overstatement. Eligible to get it, yes. More likely to get it more often then, then say, FFers who don't have GE or the pay to play program, yes. But it is not guaranteed for anyone on every trip. And there is randomness built in. So just don't expect it every time.
As has been discussed to death in other threads, Pre✓ isn't always its cracked up to be - If speed is your goal sometimes the non-Pre✓ lines are faster.
If however your goal is to keep your shoes on and your laptop in your bag, and to pass through a metal detector instead of a nude-o-scope well it's convenient in that regard.
Mar 10, 2014, 3:40 pm
#8224
Join Date: Jun 2009
Location: Washington DC
Programs: MR (so far)
Posts: 11
The NEXUS Information Thread
So I just discovered a few weeks ago that I've been a Polish citizen since birth and didn't realize it. I'm in the process of confirming citizenship with the Polish authorities.
I was born in the US, I've been a US citizen all my life, and up to now I've never had reason to believe I possessed dual citizenship. Obviously I told the lovely NEXUS folks I had just the one citizenship.
For various reasons I've decided not to go forward with getting my Polish passport at this time. I'll be getting my Polish birth certificate and ID number and that's it. Do I need to inform CBP that I'm a dual citizen with just the one passport?
I was born in the US, I've been a US citizen all my life, and up to now I've never had reason to believe I possessed dual citizenship. Obviously I told the lovely NEXUS folks I had just the one citizenship.
For various reasons I've decided not to go forward with getting my Polish passport at this time. I'll be getting my Polish birth certificate and ID number and that's it. Do I need to inform CBP that I'm a dual citizen with just the one passport?
Mar 10, 2014, 3:46 pm
#8225
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,667
So I just discovered a few weeks ago that I've been a Polish citizen since birth and didn't realize it. I'm in the process of confirming citizenship with the Polish authorities.
I was born in the US, I've been a US citizen all my life, and up to now I've never had reason to believe I possessed dual citizenship. Obviously I told the lovely NEXUS folks I had just the one citizenship.
For various reasons I've decided not to go forward with getting my Polish passport at this time. I'll be getting my Polish birth certificate and ID number and that's it. Do I need to inform CBP that I'm a dual citizen with just the one passport?
I was born in the US, I've been a US citizen all my life, and up to now I've never had reason to believe I possessed dual citizenship. Obviously I told the lovely NEXUS folks I had just the one citizenship.
For various reasons I've decided not to go forward with getting my Polish passport at this time. I'll be getting my Polish birth certificate and ID number and that's it. Do I need to inform CBP that I'm a dual citizen with just the one passport?
Mar 10, 2014, 7:41 pm
#8226
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
The wait for interviews varies by location and I don't know what the Seattle wait time is. You can also improve on your first appointment time by repeatedly checking the website for cancellations. Walk in for passport number changes, sure. For iris scans when not done in the first place. For address changes. Maybe even renewals? But walk-in for a first interview? Don't get your hopes up.
Mar 12, 2014, 10:24 am
#8227
Join Date: Mar 2014
Location: YVR
Programs: AC E75K, WJ Gold, NEXUS, Marriott Gold
Posts: 321
Statistical tidbit for my Application -
Applied through GOES: Feb. 6, 2014
Conditional Approval: March 11, 2014
Interview (Vancouver Urban): March 12, 2014
Applied through GOES: Feb. 6, 2014
Conditional Approval: March 11, 2014
Interview (Vancouver Urban): March 12, 2014
Mar 12, 2014, 10:32 am
#8228
Join Date: Jun 2013
Location: Canada
Programs: AC*50K, Star Alliance Gold
Posts: 4
Timeline datapoint:
Submitted/fees paid: 10 Feb 2014
Conditionally approved: 12 March 2014
Submitted/fees paid: 10 Feb 2014
Conditionally approved: 12 March 2014
Mar 12, 2014, 2:38 pm
#8229
Join Date: Feb 2014
Posts: 18
Hubby applied 2/10.
Conditionally approved today, 3/12
Interview Canada Place on 3/15
Seattle is scheduling into mid September, but Vancouver is a good Saturday day trip
Bummer we wont have the actual card in hand for the border crossing home (I got mine last month).
Conditionally approved today, 3/12
Interview Canada Place on 3/15
Seattle is scheduling into mid September, but Vancouver is a good Saturday day trip
Bummer we wont have the actual card in hand for the border crossing home (I got mine last month).
Mar 12, 2014, 8:49 pm
#8230
Join Date: Jul 2010
Location: YYZ
Posts: 1,669
When flying, do we need to be in possession of our NEXUS cards?
I know for the US you don't need to have the card to use GE. But say I lose my card abroad while travelling and return to Canada. Would using the NEXUS kiosk to clear CBSA be a violation of the program? (e.g. only if they decide to give me a secondary check, they would know)
I know for the US you don't need to have the card to use GE. But say I lose my card abroad while travelling and return to Canada. Would using the NEXUS kiosk to clear CBSA be a violation of the program? (e.g. only if they decide to give me a secondary check, they would know)
Mar 12, 2014, 10:52 pm
#8231
Join Date: Feb 2007
Programs: AS Million Miler, Marriott Lifetime Platinum, Nexus / Global Entry
Posts: 863
I'm seeing a trend here. Applied 2/9 Conditionally approved today.
Took a mid September appt. just for the heck of it in Seattle (first available)
Wifey was approved today as well. We'll head up to Vancouver and make a weekend of it sometime in April.
Took a mid September appt. just for the heck of it in Seattle (first available)
Wifey was approved today as well. We'll head up to Vancouver and make a weekend of it sometime in April.
Mar 13, 2014, 12:00 am
#8232
Join Date: Nov 2013
Location: NYC
Posts: 3
I'm going to be applying for a J-1 visa at YYZ (Toronto) pre-clearance on my way to SFO (San Francisco). Since there's no NEXUS enrolment center anywhere close to SFO, is there a way to update my NEXUS with my J-1 status at YYZ after pre-clearance?
If not, and I don't use NEXUS when I return, will still have to inform NEXUS of this change even though my J-1 will expire upon my arrival back in Canada?
If not, and I don't use NEXUS when I return, will still have to inform NEXUS of this change even though my J-1 will expire upon my arrival back in Canada?
Mar 13, 2014, 1:00 am
#8233
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,667
When flying, do we need to be in possession of our NEXUS cards?
I know for the US you don't need to have the card to use GE. But say I lose my card abroad while travelling and return to Canada. Would using the NEXUS kiosk to clear CBSA be a violation of the program? (e.g. only if they decide to give me a secondary check, they would know)
I know for the US you don't need to have the card to use GE. But say I lose my card abroad while travelling and return to Canada. Would using the NEXUS kiosk to clear CBSA be a violation of the program? (e.g. only if they decide to give me a secondary check, they would know)
Mar 13, 2014, 1:41 am
#8234
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,925
When flying, do we need to be in possession of our NEXUS cards?
I know for the US you don't need to have the card to use GE. But say I lose my card abroad while travelling and return to Canada. Would using the NEXUS kiosk to clear CBSA be a violation of the program? (e.g. only if they decide to give me a secondary check, they would know)
I know for the US you don't need to have the card to use GE. But say I lose my card abroad while travelling and return to Canada. Would using the NEXUS kiosk to clear CBSA be a violation of the program? (e.g. only if they decide to give me a secondary check, they would know)
As a NEXUS member, you agree to:
....
....
- Carry your NEXUS membership card with you in order to enter Canada or the U.S. using NEXUS expedited passage
Mar 13, 2014, 9:43 am
#8235
Join Date: Jun 2009
Programs: DL GM,Hyatt Explorist, Hilton Gold, Marriott Titanium, NEXUS
Posts: 281
Two questions:
If your connecting YOW-YYZ-MCO or YOW-YUL-MCO, are you able to use the GE kiosks at the connecting airport?
When returning to Canada, if two members of the same household are using the Nexus kiosk, do we need to fill out 1 or 2 customs forms?
Thanks!
If your connecting YOW-YYZ-MCO or YOW-YUL-MCO, are you able to use the GE kiosks at the connecting airport?
When returning to Canada, if two members of the same household are using the Nexus kiosk, do we need to fill out 1 or 2 customs forms?
Thanks!