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Originally Posted by TheDude79
(Post 19550626)
I have the same question.... wife's interview is on Sunday, but my son's isn't until mid-January. I'd love to have them done at the same time, but there just aren't any interviews available that same day. Do they ever allow a child to interview with a parent without an appointment? I was thinking of calling the day prior and begging for them to do this. It would save us much hassle.
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The ability to interview extra people during one time slot depends on the enrollment center, how busy they are and lastly, whether the Officers want to try and "squeeze" them in for you. It doesn't hurt to take your Son, Wife etc with you and ask if they can fit them in.
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Another vote for filling out the blue card for GE
Monday morning I went up to the GE machines at YVR and started the process. Got past the questions and the fingerprints and then the machine timed out trying to retrieve my itinerary - Others were having the same problem. So now I had to use a Nexus machine instead, but I didn't have a blue card and I had to backtrack to find one and then fill it out against a wall... The my lesson is always fill out the blue card anyway.
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Originally Posted by gglave
(Post 19555415)
Monday morning I went up to the GE machines at YVR and started the process. Got past the questions and the fingerprints and then the machine timed out trying to retrieve my itinerary - Others were having the same problem. So now I had to use a Nexus machine instead, but I didn't have a blue card and I had to backtrack to find one and then fill it out against a wall... The my lesson is always fill out the blue card anyway.
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Originally Posted by gglave
(Post 19555415)
... The my lesson is always fill out the blue card anyway.
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The NEXUS Information Thread
I always carry both US and Canadian forms with me. I haven't used the US forms in a while, but often use the Canadian ones. It prevents you from needing to wait for them to hand them out, which sometimes doesn't happen till the end of flight, and I like to fill them in earlier. And, I suspect less of a problem on AC, but I normally fly UA, and have had occasional flights where they are low on forms or don't have them.
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I'm so confused.
My passport expired a couple of years ago, so after renewing it I built some time into an itinerary and popped by the enrollment center at YVR to update the documents. No problem. My wife's passport is now expiring, and it's actually in renewal now. We've got some flights coming up next month, and to build the time in at YVR to visit the pass office is either going to produce a 4+ hour layover, or cost a couple hundred bucks more (stupid AC). Then I remembered reading that passport information could be updated online using GOES. So I log in, and behold, you can in fact update all that information. But I'm not wholly sold on this, so I call the 1-866 number, push the button for the "document update" option, and the robot tells me that I should use GOES to update that information. Which pleases me! Because now I can use cheap flights and not have to spend hours at the airport. Then -- for reasons I don't fully understand -- I call back and talk to a human, who tells me that all the information on-line and from the robot is wrong, and that the document needs to be presented to the pass office. So now we're back to long layovers or big bucks. What's the right answer here? What have folks who've gone through this recently done? (I strongly suspect we're going to take the long layover because it's not worth it otherwise, but I'm curious anyway...) |
Originally Posted by dochazmat
(Post 19557912)
I'm so confused.
My passport expired a couple of years ago, so after renewing it I built some time into an itinerary and popped by the enrollment center at YVR to update the documents. No problem. My wife's passport is now expiring, and it's actually in renewal now. We've got some flights coming up next month, and to build the time in at YVR to visit the pass office is either going to produce a 4+ hour layover, or cost a couple hundred bucks more (stupid AC). Then I remembered reading that passport information could be updated online using GOES. So I log in, and behold, you can in fact update all that information. But I'm not wholly sold on this, so I call the 1-866 number, push the button for the "document update" option, and the robot tells me that I should use GOES to update that information. Which pleases me! Because now I can use cheap flights and not have to spend hours at the airport. Then -- for reasons I don't fully understand -- I call back and talk to a human, who tells me that all the information on-line and from the robot is wrong, and that the document needs to be presented to the pass office. So now we're back to long layovers or big bucks. What's the right answer here? What have folks who've gone through this recently done? (I strongly suspect we're going to take the long layover because it's not worth it otherwise, but I'm curious anyway...) |
Originally Posted by csa271
(Post 19557952)
In my interview (Champlain) the CBP officer was clear that I should not trust the GOES system to update my passport, but that I should fax them a copy of the new document and they would make sure that it is up to date in the system. Alternatively, one should stop at any enrollment centre at an airport. I recommend calling the centre where you interviewed after you send a fax to make sure that it was actually updated.
They did mention the ability to call their direct office for assistance and fax things in, but I don't recall if he said I could fax something as sensitive/important as a passport. |
Originally Posted by jackal
(Post 19558583)
That's what mine said, except that he didn't even indicate that passport details could be updated in GOES: he specifically said that everything except passport details could be updated there but that I'd need to visit an enrollment center to update the passport (which I'll need to do in a couple of years). I asked if I had to specifically go to a NEXUS enrollment center or if I could use any U.S. Global Entry center, and neither he nor his less-than-friendly USCBP counterpart knew; they did say that the computer systems are all tied together, so I should be able to go anywhere but couldn't confirm for sure.
They did mention the ability to call their direct office for assistance and fax things in, but I don't recall if he said I could fax something as sensitive/important as a passport. |
Where do you get extra Canadian ones?
US ones are easy since there are stuck right in the YYZ entrance.
Originally Posted by emcampbe
(Post 19557189)
I always carry both US and Canadian forms with me. I haven't used the US forms in a while, but often use the Canadian ones. It prevents you from needing to wait for them to hand them out, which sometimes doesn't happen till the end of flight, and I like to fill them in earlier. And, I suspect less of a problem on AC, but I normally fly UA, and have had occasional flights where they are low on forms or don't have them.
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Originally Posted by silverforumsurf
(Post 19559027)
Where do you get extra Canadian ones?
US ones are easy since there are stuck right in the YYZ entrance. |
Originally Posted by PreferBulkhead
(Post 19560321)
Customs Hall when entering Canada
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Originally Posted by dochazmat
(Post 19557912)
I'm so confused.
My passport expired a couple of years ago, so after renewing it I built some time into an itinerary and popped by the enrollment center at YVR to update the documents. No problem. My wife's passport is now expiring, and it's actually in renewal now. We've got some flights coming up next month, and to build the time in at YVR to visit the pass office is either going to produce a 4+ hour layover, or cost a couple hundred bucks more (stupid AC). Then I remembered reading that passport information could be updated online using GOES. So I log in, and behold, you can in fact update all that information. But I'm not wholly sold on this, so I call the 1-866 number, push the button for the "document update" option, and the robot tells me that I should use GOES to update that information. Which pleases me! Because now I can use cheap flights and not have to spend hours at the airport. Then -- for reasons I don't fully understand -- I call back and talk to a human, who tells me that all the information on-line and from the robot is wrong, and that the document needs to be presented to the pass office. So now we're back to long layovers or big bucks. What's the right answer here? What have folks who've gone through this recently done? (I strongly suspect we're going to take the long layover because it's not worth it otherwise, but I'm curious anyway...) |
Nexus Card accepted for check-in and boarding
http://www.aircanada.com/en/news/121022.html
If you’re a Nexus Card holder, you’ll be happy to know that your Nexus Card is now recognized as a valid travel document when you check in online or at one of our airport self-service kiosks for a flight between Canada and the United States. Your Nexus Card is now also accepted when you provide your Advance Passenger Information (API) online before your flight. We invite you to learn more about Nexus, and to take a few minutes to review document requirements for travel to all destinations. |
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