Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Aug 14, 2018, 6:52 am
#91
Join Date: Sep 2006
Posts: 15
LAX on arrival
Hi
I am landing at LAX on Thursday from Australia. Have successfully applied for global entry on my UK passport (and have an esta on it) and now need to do Enrollment on arrival.
For global entry Enrollment on arrival do I use the kiosk/esta line or another line?? Just trying to be clear so I don’t waste time / end up in the wrong line...
Thanks!
I am landing at LAX on Thursday from Australia. Have successfully applied for global entry on my UK passport (and have an esta on it) and now need to do Enrollment on arrival.
For global entry Enrollment on arrival do I use the kiosk/esta line or another line?? Just trying to be clear so I don’t waste time / end up in the wrong line...
Thanks!
Aug 14, 2018, 9:33 am
#93
Join Date: Jun 2014
Location: NCL
Programs: BAEC and Hilton mostly
Posts: 655
SImilar question... Mrs T and I got our conditional approval emails a couple of days after arriving at PHL last month (always knew it was 50:50 for getting it in time), so we were stuck in a long queue enviously watching the empty GE line with signs out for enrollment on arrival!
Is JFK T7 a similar set up? If so, can we go directly to the GE line for entry processing and interview/ enrollment?
Thanks!
Is JFK T7 a similar set up? If so, can we go directly to the GE line for entry processing and interview/ enrollment?
Thanks!
Aug 17, 2018, 12:53 pm
#95
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,036
Hi
I am landing at LAX on Thursday from Australia. Have successfully applied for global entry on my UK passport (and have an esta on it) and now need to do Enrollment on arrival.
For global entry Enrollment on arrival do I use the kiosk/esta line or another line?? Just trying to be clear so I don’t waste time / end up in the wrong line...
Thanks!
I am landing at LAX on Thursday from Australia. Have successfully applied for global entry on my UK passport (and have an esta on it) and now need to do Enrollment on arrival.
For global entry Enrollment on arrival do I use the kiosk/esta line or another line?? Just trying to be clear so I don’t waste time / end up in the wrong line...
Thanks!
I might grab my opportunity to do EoA at LAX, but I assume I'll go to kiosk to get my GE slip then tell CBP officer that I want to do EoA while giving my GE slip?
Aug 22, 2018, 1:47 am
#97
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
Global Entry Enrollment on Arrival
Aug 24, 2018, 3:56 pm
#98
Join Date: Nov 2009
Posts: 1,059
I never had GE, is this is new application, not renewal. Got pre-approved and wanted to know how long does the interview on arrival take.
Reason is that I have a tight connection at JFK. I assume I can use the GE lane to get to the interview, that saves me time, but not if their interview takes forever. Is it a formality for these kind of stuff (under 15min) or will it take much longer (>30min)? Thanks.
Reason is that I have a tight connection at JFK. I assume I can use the GE lane to get to the interview, that saves me time, but not if their interview takes forever. Is it a formality for these kind of stuff (under 15min) or will it take much longer (>30min)? Thanks.
Aug 25, 2018, 8:46 am
#99
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
I never had GE, is this is new application, not renewal. Got pre-approved and wanted to know how long does the interview on arrival take.
Reason is that I have a tight connection at JFK. I assume I can use the GE lane to get to the interview, that saves me time, but not if their interview takes forever. Is it a formality for these kind of stuff (under 15min) or will it take much longer (>30min)? Thanks.
Reason is that I have a tight connection at JFK. I assume I can use the GE lane to get to the interview, that saves me time, but not if their interview takes forever. Is it a formality for these kind of stuff (under 15min) or will it take much longer (>30min)? Thanks.
I was able to walk in upon arrival at LAX. first I processed my entry through mobile pass (which took less than a minute) then proceeded to the Global entry window which had 2 people ahead of me. the interview process took less than 10 minutes, at the end I logged in my account page and found that I was approved. email confirmation followed 5 minutes
Aug 25, 2018, 11:51 am
#100
Join Date: Feb 2017
Location: one big Port of Entry...
Programs: CBP
Posts: 141
Some major airports and terminals have dedicated lanes for GE on arrival. At least where I'm from, not all officers are trained on GE interviews. The overwhelming majority are not. An officer needs access to the GE system, and most officers that I work with do no have this.
I'd ask the ushers or make it known to the officer as soon as you walk up.
It was mentioned earlier that an ESTA applicant would walk through the ESTA line for their GE on Arrival. That is incorrect at my port, and a huge waste of time.
I'd ask the ushers or make it known to the officer as soon as you walk up.
It was mentioned earlier that an ESTA applicant would walk through the ESTA line for their GE on Arrival. That is incorrect at my port, and a huge waste of time.
Aug 26, 2018, 1:22 am
#101
Join Date: Feb 2011
Posts: 1,353
Completed "Enrollment on Arrival" at SFO this morning on arrival from PVG at 8:30. There was no line when I arrived, but about 3 people behind me in the enrollment line when I finished.
Despite what the website says, the interview officer in SFO does NOT process your entry into the US, just the enrollment interview. The traveler either has to "enter" with another CBP officer, then go to the Enrollment officer, or if already a truster traveler, use GE, then get into the enrollment line. Easy process, and was approved by the time I got home, but DENIED for my APEC card for reasons unknown.
Despite what the website says, the interview officer in SFO does NOT process your entry into the US, just the enrollment interview. The traveler either has to "enter" with another CBP officer, then go to the Enrollment officer, or if already a truster traveler, use GE, then get into the enrollment line. Easy process, and was approved by the time I got home, but DENIED for my APEC card for reasons unknown.
1) Clear immigration as usual, no special line -- NOT at a GE station. I will try the Mobile Passport app again (it errored out last time, had to wait in a long regular line)
2) After clearing immigration (and customs?), go to the enrollment officer -- this is a different place than the regular non-arrival interview-based enrollment location, right? Is the signage clear?
Do I have that right? Love to hear any other recent experiences, and I will report back also.
Aug 26, 2018, 7:56 am
#102
Join Date: Feb 2017
Location: one big Port of Entry...
Programs: CBP
Posts: 141
Easy process, and was approved by the time I got home, but DENIED for my APEC card for reasons unknown.
2) After clearing immigration (and customs?), go to the enrollment officer
Aug 27, 2018, 1:24 am
#103
Join Date: Feb 2011
Posts: 1,353
I get that I don't want to exit the inspection areas and then go to the regular enrollment office, but I'm trying to make sure I know where to look for the right signage:
- Before immigration (mkasparzak's post implies *not* here)
- Between immigration and the customs exit (Is this what you meant by "in the immigration hall"?)
- After Customs exit
It sound slike this may be airport specific, so I'm asking about SFO.
Sep 1, 2018, 2:29 am
#104
Join Date: Apr 2014
Location: NUE
Programs: BAEC Silver, FB Gold, HHonors Gold, IHG Platinum, SK Diamond, ITA Volare Club Executive, TK Elite
Posts: 365
Sep 2, 2018, 11:36 am
#105
Join Date: Feb 2011
Posts: 1,353
I did my interview on arrival on Friday at 6:00am at SFO and can report on the current setup:
- There were "Enrollment on Arrival Interview" signs before immigration with the Global Entry signage -- feeding into a special marked interview line next to the GE line. I was the first in that line, 2 others joined.
- This morning there was only one agent serving GE, Crew, and Interviews on Arrival. She had us wait until there were no GE/Crew to process, understandable. In the end, the total process took about 20 minutes, with 5 of that for the interview/fingerprints/photo. She also processed my entry into the country at the same time,apparently using the mobile passport declarations that I had submitted from the plane. I didn't have to show her the mobile barcode, but it must have been linked to the passport.
- SFO seems to be using the new customs system others have reported for everyone, where the main CBP/immigration agent does all of the interaction and takes your docs/receipt, and then you don't wait in a separate line to exit customs. There were customs folks near the exit talking to some people, but there was also a big EXIT sign to the side so I and others just walked out. This does mean that all GE people had to line up and show their passports and have their receipts scanned by the main CBP agent (and why she didn't want to take inverviews until there was nobody in that line).
Got the status change email within a few minutes, so it seems like I'm good to go for next time (hmmm, I didn't have a connecting flight, but if I did I wonder if putting the KTN in and reprinting the BP would have gotten PreCheck?).
If there isn't a lineup at the customs exit anymore that GE helps bypass, it does seem like it's worth using the mobile passport app on landing, and then seeing whether that line is faster than the GE kiosks.
- There were "Enrollment on Arrival Interview" signs before immigration with the Global Entry signage -- feeding into a special marked interview line next to the GE line. I was the first in that line, 2 others joined.
- This morning there was only one agent serving GE, Crew, and Interviews on Arrival. She had us wait until there were no GE/Crew to process, understandable. In the end, the total process took about 20 minutes, with 5 of that for the interview/fingerprints/photo. She also processed my entry into the country at the same time,apparently using the mobile passport declarations that I had submitted from the plane. I didn't have to show her the mobile barcode, but it must have been linked to the passport.
- SFO seems to be using the new customs system others have reported for everyone, where the main CBP/immigration agent does all of the interaction and takes your docs/receipt, and then you don't wait in a separate line to exit customs. There were customs folks near the exit talking to some people, but there was also a big EXIT sign to the side so I and others just walked out. This does mean that all GE people had to line up and show their passports and have their receipts scanned by the main CBP agent (and why she didn't want to take inverviews until there was nobody in that line).
Got the status change email within a few minutes, so it seems like I'm good to go for next time (hmmm, I didn't have a connecting flight, but if I did I wonder if putting the KTN in and reprinting the BP would have gotten PreCheck?).
If there isn't a lineup at the customs exit anymore that GE helps bypass, it does seem like it's worth using the mobile passport app on landing, and then seeing whether that line is faster than the GE kiosks.