Sep 7, 2015, 8:03 pm
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.
You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.
The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________
Important:
1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.
Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.
2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.
Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).
Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.
After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.
Extension of current Global Entry:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.
Decisions on your application:
1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.
2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.
3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.
If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.
Notification of Conditional Approval:
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
- A permanent resident card (if applicable);
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.
The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.
[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.
If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.
Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.
You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.
Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.
If your reapplication is approved, you will generally be notified quickly.
Your Global Entry Program Number / TT# and your PASSID will not change.
Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)
Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste
Global Entry Renewal Information and Processing Timelines
Jul 19, 2019, 8:39 am
#556
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Since you renewed prior to expiration date, your Global Entry is extended up to six months from 20 July 2019. Next time, mark your calendar to renew on 21 July 2023.
Jul 19, 2019, 9:21 am
#557
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,654
Moderator's Note: Topic Drift
Folks,
This thread is about the Global Entry renewal process. While some natural deviation from the subject of the thread is obviously OK, please let's not derail this thread too far.
For indexing and future search purposes, if you wish to continue discussing acceptable ID's to use at TSA security checkpoints, we have several threads discussing those, including the following:
TWA884
Travel Safety/Security co-moderator
This thread is about the Global Entry renewal process. While some natural deviation from the subject of the thread is obviously OK, please let's not derail this thread too far.
For indexing and future search purposes, if you wish to continue discussing acceptable ID's to use at TSA security checkpoints, we have several threads discussing those, including the following:
Acceptable Identification for Domestic Travel [Consolidated Thread]
Flying with Expired ID/Driver License?
Thank you for understanding,Flying with Expired ID/Driver License?
TWA884
Travel Safety/Security co-moderator
Jul 19, 2019, 1:13 pm
#558
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
I called in to check on my status and after numerous hangups, I was finally placed in queue for an agent (are they really there 24/7 like the recording says?).
20 minutes later, agent comes on and immediately goes into the "it takes up to 100 days" and "you have one year after expiration to continue to use benefits" before he would even look at the application. I thought it was only 6 months? Didn't bother challenging him on it.
Finally looked, said no issues pop up, and that "it's only been 81 days so keep waiting."
Flagged calendar to call on day 101.
TL;DR: Don't bother calling until day 101 as there's nothing they can do until then.
20 minutes later, agent comes on and immediately goes into the "it takes up to 100 days" and "you have one year after expiration to continue to use benefits" before he would even look at the application. I thought it was only 6 months? Didn't bother challenging him on it.
Finally looked, said no issues pop up, and that "it's only been 81 days so keep waiting."
Flagged calendar to call on day 101.
TL;DR: Don't bother calling until day 101 as there's nothing they can do until then.
Jul 19, 2019, 1:32 pm
#559
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I called in to check on my status and after numerous hangups, I was finally placed in queue for an agent (are they really there 24/7 like the recording says?).
20 minutes later, agent comes on and immediately goes into the "it takes up to 100 days" and "you have one year after expiration to continue to use benefits" before he would even look at the application. I thought it was only 6 months? Didn't bother challenging him on it.
.
20 minutes later, agent comes on and immediately goes into the "it takes up to 100 days" and "you have one year after expiration to continue to use benefits" before he would even look at the application. I thought it was only 6 months? Didn't bother challenging him on it.
.
https://www.cbp.gov/travel/trusted-t...sked-questions
Jul 20, 2019, 8:15 am
#560
Join Date: Jul 2019
Posts: 3
Long time lurker and 3 time Chicago Seminar attendee who first wants to say thank you for all the info that you have shared that has allowed us to travel many places for minimal cost. We are Rock Star travelers among our friends but feel like rookies compared to all of you...
However, I want to share our GE renewal experience which is similar to Hofstra Jet's post from yesterday.
Mine expires in the fall, Mr. JG expires next year. Applied for both of us on April 18. My new card came in the mail (no email) within 2 weeks. Mr. JG is still "pending review." I decided it was time to call because it was past the 77 day mark that has been mentioned in posts. I do most of the travel wheeling and dealing but I knew that I couldn't make this call so I prepped him well!!
July 18 calls (using number in a previous post with the punch in's mentioned which he said worked like a charm) around 4:30pm and gets message that they are closed.
July 19 calls in am and gets message that they are open 24 hours, have a high call volume and then they hang up on him.
July 19 calls around 3:45pm and after about 20 minutes gets a live agent. Was told that he was only on day 92. He would have to wait until after 100 days to call again (sigh...) and then his app could be escalated. Interestingly, he was told that because he applied on 4/18/19 his coverage was extended to 4/18/2020 which is NOT a 6 month extension.
Our travel histories are exactly the same but the one difference, and this was mentioned by a previous poster, is that I had trouble getting his to go through at the end whereas mine went through without a hitch.
In any case, I don't even want to think about this sitting on my To-Do list for the next year!
Again, thanks to everyone for your help over the years!
However, I want to share our GE renewal experience which is similar to Hofstra Jet's post from yesterday.
Mine expires in the fall, Mr. JG expires next year. Applied for both of us on April 18. My new card came in the mail (no email) within 2 weeks. Mr. JG is still "pending review." I decided it was time to call because it was past the 77 day mark that has been mentioned in posts. I do most of the travel wheeling and dealing but I knew that I couldn't make this call so I prepped him well!!
July 18 calls (using number in a previous post with the punch in's mentioned which he said worked like a charm) around 4:30pm and gets message that they are closed.
July 19 calls in am and gets message that they are open 24 hours, have a high call volume and then they hang up on him.
July 19 calls around 3:45pm and after about 20 minutes gets a live agent. Was told that he was only on day 92. He would have to wait until after 100 days to call again (sigh...) and then his app could be escalated. Interestingly, he was told that because he applied on 4/18/19 his coverage was extended to 4/18/2020 which is NOT a 6 month extension.
Our travel histories are exactly the same but the one difference, and this was mentioned by a previous poster, is that I had trouble getting his to go through at the end whereas mine went through without a hitch.
In any case, I don't even want to think about this sitting on my To-Do list for the next year!
Again, thanks to everyone for your help over the years!
Jul 20, 2019, 11:54 am
#561
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,550
Apologies if this is posted elsewhere, but Global Entry Enrollment Center LAX is closed due to agents reallocated to the southern border:
https://www.latimes.com/travel/story...tely?_amp=true
This is one hypothesis for the delays.
https://www.latimes.com/travel/story...tely?_amp=true
This is one hypothesis for the delays.
Last edited by lindros2; Jul 20, 2019 at 2:55 pm
Jul 21, 2019, 9:44 am
#564
Join Date: Jul 2019
Programs: GE
Posts: 46
I called in to check on my status and after numerous hangups, I was finally placed in queue for an agent (are they really there 24/7 like the recording says?).
20 minutes later, agent comes on and immediately goes into the "it takes up to 100 days" and "you have one year after expiration to continue to use benefits" before he would even look at the application. I thought it was only 6 months? Didn't bother challenging him on it.
Finally looked, said no issues pop up, and that "it's only been 81 days so keep waiting."
Flagged calendar to call on day 101.
TL;DR: Don't bother calling until day 101 as there's nothing they can do until then.
20 minutes later, agent comes on and immediately goes into the "it takes up to 100 days" and "you have one year after expiration to continue to use benefits" before he would even look at the application. I thought it was only 6 months? Didn't bother challenging him on it.
Finally looked, said no issues pop up, and that "it's only been 81 days so keep waiting."
Flagged calendar to call on day 101.
TL;DR: Don't bother calling until day 101 as there's nothing they can do until then.
*This was info that came to me from CBP in an email that I got after my phone call, confirming what had been done.
Jul 21, 2019, 6:44 pm
#565
Join Date: Aug 2014
Programs: Hyatt Explorist; Hilton Gold; Marriott Ambassador; Delta PM; United Silver; Global Entry
Posts: 99
I applied for renewal on July 17 and just received an email today (Sunday no less) that my application status has changed. Renewal has been approved.
Jul 22, 2019, 4:03 am
#566
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
When it comes to emails from CBP to interview-required GE renewal applicants that note that EOA is an option, they are not targeted to just applicants living outside of the US, as they are even sent to applicants living in the US.
Last edited by GUWonder; Jul 22, 2019 at 7:52 am
Jul 22, 2019, 5:25 am
#567
Join Date: Oct 2006
Posts: 861
Are renewal applications funneled into certain regions? The approval response pattern seems random, so I'm wondering if it's a function of some offices having a more extensive backlog than others? Or are applications likely assigned randomly and it's a question of bad (or good) luck?
Jul 22, 2019, 6:12 am
#568
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Are renewal applications funneled into certain regions? The approval response pattern seems random, so I'm wondering if it's a function of some offices having a more extensive backlog than others? Or are applications likely assigned randomly and it's a question of bad (or good) luck?
Jul 22, 2019, 9:45 am
#569
Join Date: Jun 2004
Location: Mesa, AZ
Programs: AA Ex Plat, Hilton Diamond, Marriott Silver
Posts: 638
I renewed mine on 5/13 still in Review Pending status. Thankfully I'm not traveling for a while as mine expired mid July (totally forgot about it and renewed late). Hoping I get the review done soon.
Jul 22, 2019, 9:59 am
#570
Join Date: Feb 2012
Posts: 371
Finally got conditional approval
Took about 15 weeks for me to finally get my CA. Was also lucky to find an interview slot in about 30 days from now. My partner got their GE automatically renewed in 2 weeks, and our travel history is almost identical. Maybe the determining factor was that I am a permanent resident. What's interesting is I was still getting tsa Pre on all recent domestics Did not get it on international.