Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.
You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.
The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________
Important:
1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.
Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.
2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.
Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).
Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.
After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.
Extension of current Global Entry:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.
Decisions on your application:
1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.
2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.
3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.
If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.
Notification of Conditional Approval:
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
- A permanent resident card (if applicable);
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.
The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.
[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.
If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.
Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.
You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.
Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.
If your reapplication is approved, you will generally be notified quickly.
Your Global Entry Program Number / TT# and your PASSID will not change.
Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)
Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste
Global Entry Renewal Information and Processing Timelines
#496
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Renewed April 25. Expiration is this October. No response yet. Traveled to western Europe, Hong Kong, and Australia so nothing that should cause any issues.
#497
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
That lasted for the one flight. My flight last month didn't show Pre anymore. I'm waiting now for 3 months for my renewal. I re-applied after my GE expired.
When I was in college, I interned with the Congresswoman in my district. I just sent my current member of Congress my details. As I recall, your elected officials can and will pressure a local/state/federal agency. Who knows, maybe it will help.
dh
When I was in college, I interned with the Congresswoman in my district. I just sent my current member of Congress my details. As I recall, your elected officials can and will pressure a local/state/federal agency. Who knows, maybe it will help.
dh
When it comes to those who apply for GE before their GE membership expires, they generally do routinely get PreCheck after their GE membership expires for at least six months after the GE membership expires, as long as they continue to use the same number in the KTN field as before the expiration.
Since you fit into the first group above, I would expect that PreCheck would not be common for you. For those who fit into the second group above, I would expect that PreCheck would be common.
#498
Join Date: Jul 2019
Posts: 6
I applied for renewal (expired last year) on 4/19.
On 5/15, emailed them and was told it's still pending
On 5/30, visited the enrollment center at the airport after an international trip - still pending
Today 7/9 (day 81) I called 877-227-5511 (#6/#1/#4/#0) and after several tries got to speak with a live person, and requested to escalate the application.
He confirmed that it was more than 11 weeks, checked the info, said he "can see it's in the final stages" - whatever that means, and that there are no issues with it. Then he escalated it. The email he sent says:
Current wait times for resolution is 3-4 weeks. We will contact you via this incident number once the request has been processed.
On 5/15, emailed them and was told it's still pending
On 5/30, visited the enrollment center at the airport after an international trip - still pending
Today 7/9 (day 81) I called 877-227-5511 (#6/#1/#4/#0) and after several tries got to speak with a live person, and requested to escalate the application.
He confirmed that it was more than 11 weeks, checked the info, said he "can see it's in the final stages" - whatever that means, and that there are no issues with it. Then he escalated it. The email he sent says:
Current wait times for resolution is 3-4 weeks. We will contact you via this incident number once the request has been processed.
Last edited by zvezdast; Jul 9, 2019 at 12:06 pm
#499
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
Applied for renewal on 28 March 2019 for GE set to expire in May 2019.
Received approval (no interview) on 9 July 2019.
Total waiting time of 103 days.
Nothing unusual in my application. My understanding is they are still backlogged from the government shutdown.
Received approval (no interview) on 9 July 2019.
Total waiting time of 103 days.
Nothing unusual in my application. My understanding is they are still backlogged from the government shutdown.
#500
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,550
This second queue is overwhelmed by the reallocation of resources (officers) to the southern border.
The shutdown is long past, but the lack of people at GE approval/processing centers lingers.
#501
Join Date: Dec 2012
Location: Atlanta, GA
Programs: SPG Platinum, Delta PM, Hertz PC
Posts: 110
I had both a change in employment and a change in residence and my application got approved in about five days (no interview). That said, I applied about two weeks ago, so I'm wondering if they're acknowledging more recent applications right away, while still trying to pick there way through the backlog of applications from Feb - June. Also wonder if there's any relation to your location and the office your application is assigned too - maybe some are more backlogged than others?
#502
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
I had both a change in employment and a change in residence and my application got approved in about five days (no interview). That said, I applied about two weeks ago, so I'm wondering if they're acknowledging more recent applications right away, while still trying to pick there way through the backlog of applications from Feb - June. Also wonder if there's any relation to your location and the office your application is assigned too - maybe some are more backlogged than others?
#503
Join Date: Dec 2012
Location: Atlanta, GA
Programs: SPG Platinum, Delta PM, Hertz PC
Posts: 110
Mine expires in September. Also, not sure how assignments work either - just a suggestion based on how wonky things seem to be. I live in Atlanta, and all of my Global Entry related activities have been fairly straight forward and quick.
#504
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
Another data point, as I recently reapplied...
Took just over 4 days from submission to approval (no interview). Pretty impressed!
Took just over 4 days from submission to approval (no interview). Pretty impressed!
#505
Join Date: Sep 2012
Location: DTW Metro Detroit AKA The Motor City AKA Motown AKA BANKRUPT
Programs: Amex Plat, Amex Delta Reserve, Visa Black, Delta Plat FF, SPG Gold, HH Gold, TR Diamond
Posts: 68
I am still waiting, reapplied 4/15 (I had expired 3/21).
I have been to Vietnam and Cuba since I first enrolled.
I still have the nice little hour glass next to “wait for conditional approval” LOL
My own fault for letting myself expire.
It stinks but it could be worse.
Hopefully the wait is coming to an end soon.
I have been to Vietnam and Cuba since I first enrolled.
I still have the nice little hour glass next to “wait for conditional approval” LOL
My own fault for letting myself expire.
It stinks but it could be worse.
Hopefully the wait is coming to an end soon.
#506
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
#507
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
I believe that there is a queue for applications which have some flag - change in employment, home, passport, etc.
This second queue is overwhelmed by the reallocation of resources (officers) to the southern border.
The shutdown is long past, but the lack of people at GE approval/processing centers lingers.
#508
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
OK, perhaps I shouldn't have been so hasty in saying "nothing unusual". I did have a change in job, moved to a new city, and renewed my passport. None of those things strike me as particularly unusual but perhaps they are cause for further inquiry. Oh, and the application was processed by a processing center that is near my *old* home.
#509
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
Certainly not unusual among the group of people who travel internationally enough that GE is worthwhile.
#510
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
Mrs. Xyzzy's GE expired a few weeks ag. We realised the day after expiry. She renewed about a week after expiry (the system treated this as a renewal and did NOT make her start from scratch) and when we checked on her status three days later found that she had apparently been approved with no interview required.