Sep 7, 2015, 8:03 pm
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.
You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.
The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________
Important:
1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.
Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.
2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.
Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).
Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.
After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.
Extension of current Global Entry:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.
Decisions on your application:
1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.
2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.
3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.
If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.
Notification of Conditional Approval:
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
- A permanent resident card (if applicable);
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.
The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.
[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.
If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.
Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.
You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.
Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.
If your reapplication is approved, you will generally be notified quickly.
Your Global Entry Program Number / TT# and your PASSID will not change.
Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)
Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste
Global Entry Renewal Information and Processing Timelines
Jul 2, 2019, 11:23 pm
#482
Join Date: Jul 2019
Programs: GE
Posts: 46
Here's my family stats so far on GE renewal no. 2 for all of us (2009/2014/2019). All of us have clean records/backgrounds, etc., and no issues traveling at any time.
1. White, adult male, US native with a clearance, with extensive global travel North and Central America, Oceania, Europe, Asia including to Muslim countries,:
Expiry May 1 2019
Applied for renewal March 15 2019
Approved March 21 2019
New card received March 26 2019
2. Asian teen female, naturalized US citizen thru adoption, minimal travel to UK, France,, Canada, Mexico and Australia:
Expiry Sep 10 2019
Applied for renewal June 12 2019
New card received June 24 2019 with no notification
3. White/Latin adult female, native US citizen, with fair amount of travel to Europe, Australia, Caribbean, Central America/Mexico, Canada:
Expiry Nov 5 2019
Applied for renewal June 11 2019
STILL PENDING
So I believe there is some weight to the argument that the procrastinators are getting rewarded at present.
1. White, adult male, US native with a clearance, with extensive global travel North and Central America, Oceania, Europe, Asia including to Muslim countries,:
Expiry May 1 2019
Applied for renewal March 15 2019
Approved March 21 2019
New card received March 26 2019
2. Asian teen female, naturalized US citizen thru adoption, minimal travel to UK, France,, Canada, Mexico and Australia:
Expiry Sep 10 2019
Applied for renewal June 12 2019
New card received June 24 2019 with no notification
3. White/Latin adult female, native US citizen, with fair amount of travel to Europe, Australia, Caribbean, Central America/Mexico, Canada:
Expiry Nov 5 2019
Applied for renewal June 11 2019
STILL PENDING
So I believe there is some weight to the argument that the procrastinators are getting rewarded at present.
Last edited by leavedacannoli; Jul 3, 2019 at 9:58 am Reason: typo
Jul 3, 2019, 8:03 am
#483
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Still a lot of us who have been waiting weeks if not months. Interesting they don’t appear to be doing renewals on a first-come-first-serve basis. We applied a month ago and have no reason to believe there’s anything wrong with our applications.
Jul 5, 2019, 10:40 am
#484
Join Date: May 2010
Location: Texas
Programs: United, Delta, Southwest, Hilton, Marriott, National
Posts: 4
I realized my GE number had expired several months after it did because my air travel had slowed down significantly. I never received a notice from CBP that it had expired. I reapplied on April 3. Here we are 90+ days later, and no action. I have no violations, and the most controversial place I had been was China (twice), though I did make an around-the-world trip with a Beijing-Paris leg. I did change employers recently.
I have the impression that people who let GE expire are being pushed to the back of queue, possibly to "teach us a lesson," just like the early days of TSA when any minor violation would be cause to force you to empty out all of your possessions. Then again, it could just be completely random treatment. As documented in this forum, reapproval is definitely not on a first-in, first-out basis.
Interestingly, in spite of an expired GE number, I still occasionally get TSA Pre-check on my boarding pass. That was part of the reason that I missed the expiration last fall.
On June 25, I posted an enquiry with CBP. I got a canned response less than three hours later. Here was their assessment of wait times:
Quote
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant, but on average you can expect your application to be processed:
• Global Entry/FAST: up to 11 weeks
• NEXUS: 3-5 months
• SENTRI: 8 to 10 months
End Quote
As you can see, they use a weird phrasing of "on average ... up to 11 weeks." I assume that means that 77 days is average and not a a maximum. I always wanted to be above-average, and now I guess I am.
I suspect that the chaos at the border with Mexico is diverting funds from Global Entry within CBP, and therefore this problem will continue to get worse rather than better, even though the government shutdown is now well in the rearview mirror. I wrote my Congresswoman about this issue of ever-increasing approval times for Global Entry and got no response.
I have the impression that people who let GE expire are being pushed to the back of queue, possibly to "teach us a lesson," just like the early days of TSA when any minor violation would be cause to force you to empty out all of your possessions. Then again, it could just be completely random treatment. As documented in this forum, reapproval is definitely not on a first-in, first-out basis.
Interestingly, in spite of an expired GE number, I still occasionally get TSA Pre-check on my boarding pass. That was part of the reason that I missed the expiration last fall.
On June 25, I posted an enquiry with CBP. I got a canned response less than three hours later. Here was their assessment of wait times:
Quote
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant, but on average you can expect your application to be processed:
• Global Entry/FAST: up to 11 weeks
• NEXUS: 3-5 months
• SENTRI: 8 to 10 months
End Quote
As you can see, they use a weird phrasing of "on average ... up to 11 weeks." I assume that means that 77 days is average and not a a maximum. I always wanted to be above-average, and now I guess I am.
I suspect that the chaos at the border with Mexico is diverting funds from Global Entry within CBP, and therefore this problem will continue to get worse rather than better, even though the government shutdown is now well in the rearview mirror. I wrote my Congresswoman about this issue of ever-increasing approval times for Global Entry and got no response.
Jul 5, 2019, 10:48 am
#485
Join Date: May 2019
Posts: 22
After 11 weeks you can have the application expedited, which means that someone will take a look at the application and look into why your approval is taking so long.
Better to call, than email - here's the number, 877-227-5511. Tip- to minimize wait times, best to call early in the morning.
For me, it took 10 weeks and 6 days for a regular renewal, my husband was approved for renewal in 7 days.
Better to call, than email - here's the number, 877-227-5511. Tip- to minimize wait times, best to call early in the morning.
For me, it took 10 weeks and 6 days for a regular renewal, my husband was approved for renewal in 7 days.
Jul 5, 2019, 2:32 pm
#487
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Husband and wife here. Applied the same day within minutes of each other. At five weeks and both still pending approval. No reason to believe there is anything amiss with our applications. Nothing has changed other than a few more countries visited in the four plus years since our initial application and approval.
Jul 6, 2019, 11:04 am
#489
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
I probably should have added that between wife and I she would be more likely to get approved more quickly which hasn’t happened. She is a senior 30-year career Federal employee and chief of staff of her organization. Squeaky clear background and current advanced security clearance. We did take a cruise in 2017 that stopped in Egypt, Jordan, Oman, and UAE which might cause some question. On the other hand my wife had to have her travel reviewed and approved by DoD and the State Department so it was known and documented.
Jul 6, 2019, 2:59 pm
#490
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,147
No. With same travel history, wife approved with no interview while I required interview.
Jul 7, 2019, 10:26 am
#491
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Looking through the posts on this thread it is really hard to discern a pattern. We have renewals approved in days to several months. We have interviews not required to interviews having to be scheduled. Without knowing the details of each application there doesn’t seem to be any rhyme or reason.
Jul 7, 2019, 3:29 pm
#492
Join Date: Aug 2009
Location: BNA and TPA
Programs: AA-EXP, UA, WN, DL- zilch by choice, IHG-Diamond, Marriott-Gold, Hilton Gold,
Posts: 566
Looking through the posts on this thread it is really hard to discern a pattern. We have renewals approved in days to several months. We have interviews not required to interviews having to be scheduled. Without knowing the details of each application there doesn’t seem to be any rhyme or reason.
Jul 8, 2019, 5:31 am
#494
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
Could be but intended for whom? Kind of lost on the members here and we only represent a small portion of Trusted Traveller Program enrollees. It’s not like CBP/TSA/DHS has announced randomness in their renewal process. “You may or may not be subject to additional review depending on how we feel that day.”
Jul 8, 2019, 8:13 am
#495
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: UA Million Miler (lite). NY Metro area.
Posts: 15,086
When I was in college, I interned with the Congresswoman in my district. I just sent my current member of Congress my details. As I recall, your elected officials can and will pressure a local/state/federal agency. Who knows, maybe it will help.
dh