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Old Nov 11, 2014, 2:41 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Xyzzy
Where does the KVS tool get its data and is KVS authorized to provide this data in the manner it is presented?

The tool is known to access a variety of web sites, many in a manner that is not authorized. Please see the next section of this Wiki for a list of sites believed to be accessed and their data access policies (where known).

Additionally, under some conditions the tool appears to access sites via a KVS-operated back end. This means that the tool is not just a 'web browser' that runs via a user's machine. No detailed public information is available about how this works or whether any of this back-end access is authorized.

Websites KVS Accesses and their relevant Terms of Use

http://book.aircanada.com/pl/AConlin...verrideServlet
http://book.aircanada.com/pl/AConlin...PreviewServlet
https://book.aircanada.com/pl/AConli...verrideServlet
https://www.aircanada.com
Terms of Use:
http://www.aircanada.com/en/about/legal/notice.html
Use of our web site for any other purpose, including any commercial use or purpose, is expressly prohibited.
Without limiting the generality of the foregoing, you agree that, in using or accessing our website, you shall not commit or participate in any of the following acts or actions, each of which is expressly prohibited under this User Agreement:
directly or indirectly, use or access, or encourage, solicit, permit, facilitate, aid, assist or abet, including, but not limited to, the selling, licensing, distribution or provision to any person of any means that permit, the use or access, or agree to provide the use or access, of our website through any manual process or any automatic, electronic or technical device, including but not limited to automated scripts, robots, crawls, screen scrapers, web "bots", deep-links, indexes, spiders, click-spams, macro programs, or any other device, program, software, system, algorithm, methodology or technology, now known or hereinafter discovered, that performs the same or a similar function, in order to, without limitation: "data mine"; "screen scrape"; data process; access, extract, copy, distribute, aggregate or acquire information; generate impressions or clicks; input or store information; search or generate searches; or manipulate or monitor any portion or content of our website;

http://data.flight24.com/flights/
Terms of Use:
http://www.flightradar24.com/terms-and-conditions
Websites information and Services are provided for personal, non-commercial use only. Permission is granted to temporarily download one copy of the materials (information or software) on Flightradar24s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials;
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer any software contained on Flightradar24's web site;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Flightradar24 at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

http://data.seatexpert.com/tpi/find.php
Terms of Use:

http://plane.lan.com/cgi-bin/recibo_...bo_eticket.cgi
Terms of Use:
http://www.lan.com/en_us/sitio_perso...-use/about-us/
You may use the information on our site solely for non-commercial purposes, and any use or modification of the website contents is not permitted.

http://reservations.usairways.com/Default.aspx
Terms of Use:
http://reservations.usairways.com/en-US/aboutus/site_usage_policy.html
Content may be used for non-commercial personal use only, and you agree not to modify, copy, transmit, distribute, display, perform, reproduce, publish, license, create derivative works from, sell or otherwise transfer any information, software, products or services obtained from the Site without prior written permission from US Airways. You agree not to use any automatic device, manual process, or scraping to monitor or copy the Site or the content contained therein for any purpose without US Airways prior written permission. You agree not to use any device, software or routine to interfere with or attempt to interfere with the proper working of the Site or any activities conducted on the Site.

https://book.austrian.com/app/fb.fly
Terms of Use:
http://www.austrian.com/Info/LegalRegulations/WebsiteTerms.aspx?sc_lang=en&cc=AT
2. Proprietary rights
All trademark rights, copyrights, database rights and other intellectual property rights to the contents of the Austrian-website, (as well as the organization and layout of the website), together with the underlying software code rest, either with Austrian or with its licensors. You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Austrian-website, or the underlying software code, without the prior written consent of Austrian.

3. Permissible use
All Austrian-website online services (including the booking machine) are provided solely for the purpose of enabling you to check the availability of goods or services relating to your journey (the timetable, for example), make legitimate reservations, use our online check-in or transact other business with suppliers. You may only use the website in accordance with these terms and conditions and for the legally permitted purposes described above. In particular, you indicate your agreement to the following:
...
3.5 You may not reproduce information from the Austrian-website for commercial purposes. This also includes providing prices for Austrian flights on another website or another online server. In particular you may not copy, distribute, in other way use or reproduce discarded content from the Austrian-website with the help of 'robots', other search machine technologies or through other automatic mechanisms.

https://booking.qatarairways.com/qri...Booking.action
Terms of Use:

https://book.tam.com.br/TAM/dyn/air/...ng/retrievePNR
Terms of Use:

https://classic.checkmytrip.com/plne...ievePNR.action
Terms of Use:
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://en.aegeanair.com
Terms of Use:

https://eservice.evaair.com
Terms of Use:

https://flymas.mobi/itravel/viewBooking.xhtml
Terms of Use:

https://fly.rj.com/MyBookings/Home/EN/Default.aspx
Terms of Use:

http://skyvector.com/airport/
Terms of Use:

https://m.aeroflot.ru/b/info/pnr/load
Terms of Use:

https://mm.alitalia.com/GB_EN/booking/apvsearch.aspx
Terms of Use:

https://mobile1.emirates.com/myb/review.xhtml
Terms of Use:

https://myb.s7.ru/getMyBooking.action
Terms of Use:

https://mytripandmore.com/Itinerary.aspx
Terms of Use:
https://mytripandmore.com/TermsAndConditions.aspx
Except as expressly permitted by these Terms, you may not:
...
9. use any "robot", "spider" or other automatic device, software, program, algorithm, routine, methodology, or any manual process or functionality:
...to monitor, assemble, analyse, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on the Site,

https://pilotweb.nas.faa.gov/PilotWe...yICAOAction.do
Terms of Use:

https://prefunds.aa.com/refunds/receipt
https://www.aa.com/reservation/findReservationSubmit.do
Terms of Use:
https://www.aa.com/i18n/footer/siteUsage.jsp
Intellectual property notifications
...
D. American Airlines owns or uses by permission all software contained on the Site, including without limitation all HTML code and Active X controls. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution, or reproduction of the software, and such actions could result in severe civil and criminal penalties. American Airlines will seek and support prosecuting violators to the maximum extent possible.
E. You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of the Site for public or commercial purposes. Nothing on the Site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.
...
Limitations on your use:
You agree that you will not Misuse the Site. "Misuse" includes, but is not limited to, using the Site to do any of the following:
...
L. Copy or create derivative works from, display, distribute, license, perform, publish, recreate, reproduce, sell, transfer, or transmit any information, products, services, or software obtained by, from, or through the Site.
M. Monitor or copy any Content by using any manual process, or any robot, spider, or other automatic device, without first obtaining American Airlines' prior written consent.

https://raw.github.com/opentraveldat...i_airlines.csv
Terms of Use:

https://secure.jetairways.com/PlatformID/Identify.aspx
Terms of Use:

https://tickets.airtran.com/SeatAvailability.aspx
Terms of Use:
http://www.southwest.com/html/about-...ons/index.html
Prohibited Activities

You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of this site for public or commercial purposes without our express written permission. Nothing on this site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.

You may not modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of the Southwest Airlines sites, including, without limitation, by any way of reproducing Southwest Airlines or SWABiz web pages or Company information on any other web site without our express written permission.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source relating to our sites, including without limitation, any service or product Southwest offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Southwest Airlines sites.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Southwest Airlines sites or Company information.
...
You may not disguise the origin of information transmitted to, from, or through the Southwest Airlines sites. You may not circumvent any measures implemented by Southwest Airlines aimed at preventing violations of the Use Agreement. You may not violate the restrictions in any robot exclusion header.

When you use the Southwest Airlines sites or Company information for an authorized purpose, you must include all proprietary notices without changing, hiding or deleting them.

You may not engage in any conduct that is, or that Southwest Airlines deems to be, in violation of this Use Agreement.

https://wftc3.e-travel.com
Terms of Use:

https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do
Terms of Use:

https://www121.jal.co.jp/JmbWeb/JR/S...MileCalc_en.do
Terms of Use:

https://www4.thy.com/mybookings/ETDisplay.tk
https://www4.thy.com/mybookings/getPnr.tk
Terms of Use:

https://www.airberlin.com/en-DE/cockpit
Terms of Use:

https://www.airfrance.fr/cgi-bin/AF/...chPnrAction.do
Terms of Use:

https://www.alaskaair.com/booking/reservationlookup
Terms of Use:

https://www.bookonline.saudiairlines...verride.action
https://www.bookonline.saudiairlines...verride.action
Terms of Use:

https://www.britishairways.com/trave...g/public/en_gb
Terms of Use:

https://www.checkmytrip.com/CMTSERVLET
Terms of Use:
https://www.checkmytrip.com/cmt/apf/...&SITE=NCMTNCMT
3. Licence restrictions

3.1 Except as expressly set out in this EULA or as permitted by any local law, you agree:
...
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://www.delta.com/mytrips/findPnr.action
http://www.delta.com/ism/SeatMapDisplay.action
http://www.delta.com/shared/components/blank.jsp
Terms of Use:

https://www.finnair.com
Terms of Use:

https://www.flysas.com
Terms of Use:

https://www.iberia.com/web/retrievePNR.do
Terms of Use:

https://www.lot.com
Terms of Use:

https://www.lufthansa.com
Terms of Use:
http://www.lufthansa.com/online/port...d=2016866&l=en

2. Proprietary rights
...You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Lufthansa-website, or the underlying software code, without the prior written consent of Deutsche Lufthansa AG.
https://www.routehappy.com/
Terms of Use:

https://www.swiss.com
Terms of Use:

https://www.tripforyou.net/t4u/PTopAction.do
Terms of Use:

https://www.tripple.jp
Terms of Use:

https://www.united.com/web/en-US/app...n/default.aspx
Terms of Use:
https://www.united.com/web/en-US/content/legal.aspx This website is for the User's personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without Uniteds prior written permission. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this website or the content contained therein or for any other unauthorized purpose without Uniteds prior written permission. ... United reserves the right to investigate any illegal and/or unauthorized use of this website, including, but not limited to, unauthorized framing of this website or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

https://www.viewtrip.com/GetItin.aspx
Terms of Use:

https://www.virginamerica.com/book/ow/a1/
Terms of Use:

https://www.virgin-atlantic.com/en/g...ndBooking.next
Terms of Use:

https://www.virtuallythere.com/new/reservations.html
Terms of Use:

http://weather.noaa.gov/weather/current/
Terms of Use:

http://worldaerodata.com/wad.cgi
Terms of Use:

http://www.airframes.org/fleet/
Terms of Use:

http://www.cathaypacific.com/cx/en_H...oking-now.html
Terms of Use:

http://www.flightradar24.com/
Terms of Use:

http://www.FlightStats.com/go/Flight...ingByFlight.do
http://www.FlightStats.com/go/Flight...tusByFlight.do
Terms of Use:

http://www.flightview.com/TravelTool...eryResults.asp
http://www.flightview.com/TravelTools/viewairport.asp
Terms of Use:

http://www.gcmap.com/airport/
http://www.gcmap.com/mapui
Terms of Use:
http://www.gcmap.com/faq/using
Q: May I use the Great Circle Mapper's maps on my web page?
A: You may use maps generated by the Great Circle Mapper on non-commercial web pages (q.v. commericial use below) so long as you do not profit from them and you include the following credit on pages which include maps:
...
Q: May I use the Great Circle Mapper's maps for commercial sites or publications?
A: Please write to Karl L. Swartz regarding terms for commercial use of the maps.

http://www.iata.org/about/members/Pa...line-list.aspx
Terms of Use:
http://www.iata.org/Pages/terms.aspx
2. Your Conduct

The content on this Site is for your personal use only within the organization or entity to which you are attached as applicable, and it is not intended for commercial exploitation unless expressly agreed in writing by IATA through a duly authorized representative. IATA authorizes you to download or reproduce selected materials at this Site only for your personal, non-commercial use, in the ordinary course of business provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials and that the title or database brand name and IATA name is stated as the source.

You may not otherwise modify, disassemble, create derivative works, distribute, reproduce, publicly display, perform, transmit, re-transmit, sell, rent, sublicense, or otherwise use any materials or content on this Site for commercial or non-commercial exploitation by yourself or the organization or entity to which you are attached or permit third parties to so do. Without limitation, unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content is not permitted, and any use of these materials on any other website or networked computer environment for any purpose without IATAs prior written consent is prohibited.
...
4. Intellectual Property Rights

...You must not modify, decompile, or reverse engineer any software IATA discloses to you via this Site, and you must not remove, overprint, or deface any notice of copyright, trademark, logo, legend, or other notice of ownership from any originals or copies of software or information from the website. "IATA Trademarks" means all names, marks, brands, URL names or addresses, logos, designs, trade dress and other designations IATA uses in connection with Products or Services. You are not permitted to incorporate any IATA Trademarks into any other trademarks, service marks, company names, Internet addresses, domain names, or any other similar designations. Any unauthorized use of any materials contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

http://www.itn.net/cgi/get
Terms of Use:

http://www.kenya-airways.com/kqbook.aspx
Terms of Use:

http://www.myairlines.ru
Terms of Use:

http://www.qantas.com.au/regions/do/dyn/checkmytrip
Terms of Use:

http://www.seatexpert.com/multiple_results.php
Terms of Use:

http://www.seatguru.com/ajax/findseatmap.php
Terms of Use:

http://www.seatmaestro.com/airlines-...eckmytrip.html
http://www.seatmaestro.com/themes/de...te_airline.php
Terms of Use:

http://www.seatplans.com/ajax/Airline
http://www.seatplans.com/ajax/airports-and-city
http://www.seatplans.com/find-and-compare/
Terms of Use:
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KVS Availability Tool

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Old Aug 7, 2011 | 4:28 am
  #4306  
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40 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Gold - IHG Platinum - HHonors Diamond - Virgin/SkyTeam Gold / Hillman Imp
Posts: 2,293
Originally Posted by Sarbanes
You apparently don't realize I've gotten nothing of value from your software
And who's problem is that exactly?

Be serious, you have been a memeber here for a few years so should have been able to research how usefull the tool would be to "you".
If it would be of no use then don't buy it, if it would be usefull then buy it and learn how it works.

Seems to me like you couldn't get it to work "out of the box" (like so many other pieces of s/w now) and were not prepared to spend any time to learn what "you" were doing wrong.

Hardly seems like KVS is the bad guy here.
pmcg is offline  
Old Aug 7, 2011 | 6:42 am
  #4307  
 
Join Date: Jun 2008
Posts: 18
Originally Posted by pmcg
And who's problem is that exactly?

...

Hardly seems like KVS is the bad guy here.
Well, there's a couple different philosophies to business. There's the "tough ...., you bought it" way that they're going with - even though the documentation they've got on their own website didn't work.

Or there's the, "Hey, let me take care of you" way - which they're not doing.

I gave KVS a try on the recommendations here, the whole website is disorganized and I couldn't get it to work (again - their own listed method is broken), and I didn't want to waste hours with it.

They wouldn't refund the purchase.

And they're being rude jerks about it.

It's shortsighed, too. How much is continuing to be negative over $15 going to lose them in new membership fees? I'll never try them again, even if they clean up their site and get better documentation. And I advise everyone else try a different tool - the expert flyer people seem more in touch with their customers, so perhaps try them first?
Sarbanes is offline  
Old Aug 7, 2011 | 10:15 am
  #4308  
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20 Years on Site
 
Join Date: Mar 2002
Location: DAL
Posts: 3,488
Does the new interline agreement feature include interline checked bag agreements or is it just for interline ticketing.
ual744777sta is offline  
Old Aug 7, 2011 | 12:02 pm
  #4309  
KVS
Original Poster
FlyerTalk Evangelist
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Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Arrow

Originally Posted by Sarbanes
even though the documentation they've got on their own website didn't work.
Originally Posted by Sarbanes
(again - their own listed method is broken)
Your concern would have certainly been justified, if that was the case.

However, everything was working correctly -- you were just [erroneously] trying to use a Method, which required a higher-tier membership (and which you did not even need to use anyway for the type of award search you were doing).

The solution (which entailed simply switching to a different Method) was e-mailed back to you within 10 minutes of your original inquiry and we remain open to providing any further assistance (with substantive issues, relating to the KVS Tool) that you may require.
KVS is offline  
Old Aug 7, 2011 | 12:32 pm
  #4310  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
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Originally Posted by Moopere
I have been getting weird, and pretty frustrating results from matrix.ita over the last couple of days. Its like some of the search criteria are causing lookup problems, but anyway, perhaps its just me doing strange things.

However, can anyone understand why the following would work:

PER-NAN return

Out 10 Oct 11
IN 18 OCT 11

Business class

Using Sabre Fares/DotRes (and other methods) gives a fare basis D2F with QF.

If I right click on this fare basis in KVS, and choose "find flights using this fare [ITA], specific date 10-18 OCT, the matrix.ita site returns a flight, and the search is successful.

Yet, if I choose a month long search starting 10 OCT (1 week turnaround), the matrix.ita site returns that there are no flights. If I modify the search criteria at the Matrix site to cover 10-18 OCT it still returns no flights.

I seem to have to use specific dates only, otherwise, no dice. Sounds like a matrix site error to me, but perhaps a kind reader of this post can enlighten me?
The engine behind the flexible search on ITA Matrix 1 cannot handle premium cabins.

Originally Posted by Moopere
The new site: http://matrix.itasoftware.com/ seems to be a lot more powerful in relation to searches.
Indeed, it is. Unfortunately, the interface of new ITA Matrix 2 is not currently compatible with the KVS Tool.

Originally Posted by Moopere
Any way I can use KVS to search for a fare basis with the new interface at matrix/ita?
You can copy-and-paste the ITA Query text, generated by the KVS Tool, into the From/To fields on ITA Matrix 2:

KVS is offline  
Old Aug 7, 2011 | 1:17 pm
  #4311  
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
Originally Posted by KVS
Glad you're finding this latest addition useful!


The Award Availability option has now been added.

Please download an updated Beta (V6.2.9921.B2) and give it a try:

[KVS Availability Tool 6.2.9921.B2/Diamond - ITA: Awards/AC-StarAlliance]
Code:
LHR  London Heathrow UK [EGLL]
SAN  San Diego Metro / Lindbergh Fld Intl CA US = SAN CLD [KSAN]
FRI  01 Jul 2011 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------------------------
                                                            Awards Available:
                                                            CS: 28 Jun/29 Jun/06 Jul/24 Jun
                                                            YS: 24 Jun

That message has been changed, as per the earlier post.


Unfortunately, this would not be feasible, due to an equally tremendous increase in the number of queries and the amount of time those queries would take.

For example, NYC (JFK/LGA/EWR) to LON (LHR/LGW/STN/LTN/LCY/QQS/QQW/ZLS/ZEP) would require 27 (3*9) separate queries.
I would like to have access to the KVS tool, with the feature of Star Alliance (through the AC method) award availability on alternate dates. However, I would prefer to have access to this feature, when this feature has passed the beta phase. When might this feature be part of the regular phase KVS tool?
FlyerGoldII is offline  
Old Aug 7, 2011 | 1:30 pm
  #4312  
30 Countries Visited
1M
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Join Date: Feb 2005
Location: So Cal
Programs: UA 1K/0.828MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold
Posts: 5,666
Originally Posted by FlyerGoldII
I would like to have access to the KVS tool, with the feature of Star Alliance (through the AC method) award availability on alternate dates. However, I would prefer to have access to this feature, when this feature has passed the beta phase. When might this feature be part of the regular phase KVS tool?
*A/AC is now part of the mainline product and came out of Beta a couple of months ago
jasonvr is offline  
Old Aug 7, 2011 | 3:45 pm
  #4313  
Conversation Starter
All eyes on you!
25 Years on Site
 
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
Originally Posted by jasonvr
*A/AC is now part of the mainline product and came out of Beta a couple of months ago
If the feature of listing award availability on alternate dates is part of the Star Alliance/AC award mainline product, then how do I get access to this feature?
FlyerGoldII is offline  
Old Aug 7, 2011 | 4:05 pm
  #4314  
30 Countries Visited
1M
All eyes on you!
20 Years on Site
 
Join Date: Feb 2005
Location: So Cal
Programs: UA 1K/0.828MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold
Posts: 5,666
Originally Posted by FlyerGoldII
If the feature of listing award availability on alternate dates is part of the Star Alliance/AC award mainline product, then how do I get access to this feature?
Is this what you are referring to:

[KVS Availability Tool 6.4.0/Diamond - ITA: Awards/AC-StarAlliance/CA]
Code:
YVR  Vancouver Metro / Intl BC CA = YVR CXH [CYVR]
SYD  Sydney Kingsford Smith NS AU [YSSY]
THU  22 Dec 2011 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------
                                                            Awards Available:
                                                            CS: 24 Dec
                                                            YS: 23 Dec/25 Dec
That only comes up if I tick the "Calendar" check box
jasonvr is offline  
Old Aug 7, 2011 | 9:42 pm
  #4315  
 
Join Date: Apr 2011
Posts: 288
Originally Posted by KVS
We are sorry to learn of your disappointment.
Originally Posted by Sarbanes
This is exactly what I'm talking about. This isn't helpful.

The patronizing tone and unhelpfulness of the representatives of your company is awful.
Originally Posted by Sarbanes
Well, there's a couple different philosophies to business. There's the "tough ...., you bought it" way that they're going with - even though the documentation they've got on their own website didn't work.

Or there's the, "Hey, let me take care of you" way - which they're not doing.

I gave KVS a try on the recommendations here, the whole website is disorganized and I couldn't get it to work (again - their own listed method is broken), and I didn't want to waste hours with it.

They wouldn't refund the purchase.

And they're being rude jerks about it.

It's shortsighed, too. How much is continuing to be negative over $15 going to lose them in new membership fees? I'll never try them again, even if they clean up their site and get better documentation. And I advise everyone else try a different tool - the expert flyer people seem more in touch with their customers, so perhaps try them first?
Originally Posted by KVS
Your concern would have certainly been justified, if that was the case.
Wow. I can not believe any business would talk like that to a customer, in public no less. I don't know why you don't just take care of your customers instead of blaming them for using your product "wrong".

Since you don't have a free trial, you are going to get people who don't like the product and want a refund after trying it out, that's part of doing business. If you don't want to worry about giving refunds, then give everyone a free trial. You can't have it both ways, unless you feel this payment lock-in the only way you can get people to pay for your product, it shouldn't be a problem to accommodate people one way or another.

"I'm sorry you feel that way" is a rude blow off answer for someone you don't like, not for a customer.
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Old Aug 8, 2011 | 12:23 am
  #4316  
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Originally Posted by njames879
Sorry if this is a dumb question, but I can't see the answer anywhere.
Not at all -- welcome to the KVS Tool!

Originally Posted by njames879
Can I define a route on the availability and fares tabs? For example, I need to fly LHR to Reno, and I want to go via Los Angeles. Can I "force" KVS to only return routes that go via LA?
You sure can -- when using the [Sabre: FS] Method, just select the [Via] option and enter LAX as the forced connection point:

[KVS Availability Tool 6.4.0/Diamond - Sabre: Availability/FS/US]
Code:
LHR  London Heathrow UK [EGLL]
RNO  Reno/Tahoe Intl NV US [KRNO]
LAX  Los Angeles Intl CA US [KLAX]
THU  01 Sep 2011

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------
BA         279     LHR   09:55     LAX   13:00     744      F5 A4 J9 C9 D9 R9 I1 Y9 B9 H9 K9 M9 L9 V9 S9 Q0 G7 W9 E9 T9 N9 O2
 -> BA/##  7821    LAX   17:25     RNO   18:45     ERD      Y7 B7 H7 K7 M7 L7 V0 S0 Q0 N0 O0
BA/AA      1508    LHR   11:05     LAX   14:20     777      F9 A9 J9 C0 D9 R0 I0 Y9 B9 H9 K0 M0 L0 V0 S0 Q0 N0 O0
 -> BA/##  7821    LAX   17:25     RNO   18:45     ERD      Y7 B7 H7 K7 M7 L7 V0 S0 Q0 N0 O0
BA         283     LHR   12:00     LAX   15:05     744      F5 A3 J9 C9 D9 R9 I2 Y9 B9 H9 K9 M9 L9 V9 S9 Q1 G6 W9 E9 T9 N6 O0
 -> BA/##  7821    LAX   17:25     RNO   18:45     ERD      Y7 B7 H7 K7 M7 L7 V0 S0 Q0 N0 O0
BA         269     LHR   16:05     LAX   19:05     744      F9 A8 J9 C9 D9 R9 I0 Y9 B9 H9 K9 M9 L9 V9 S9 Q0 G9 W9 E9 T9 N7 O9
 -> UA/##  5420    LAX   07:30     RNO   08:48     CR7      F4 A4 Y4 B4 E4 M4 U4 H4 Q4 V4 W4 S0 T0 L0 K0 G0
IB/BA      4663    LHR   16:05     LAX   19:05     744      F9 J9 C9 D0 R0 I0 A9 W9 Z0 Y9 B9 H9 K9 M9 L0 V0 S0 N0 Q0 O0
 -> UA/##  5420    LAX   07:30     RNO   08:48     CR7      F4 A4 Y4 B4 E4 M4 U4 H4 Q4 V4 W4 S0 T0 L0 K0 G0
BA         269     LHR   16:05     LAX   19:05     744      F9 A8 J9 C9 D9 R9 I0 Y9 B9 H9 K9 M9 L9 V9 S9 Q0 G9 W9 E9 T9 N7 O9
 -> BA/##  7825    LAX   08:05     RNO   09:25     ERD      Y9 B9 H9 K9 M9 L9 V0 S0 Q0 N0 O0
NZ         1       LHR   16:15     LAX   19:45     772      C4 D4 Z4 J0 U7 E0 O0 A0 Y7 B7 M7 H7 Q7 V7 W7 T0 L0 S0 G0 K0
 -> UA/##  5420    LAX   07:30     RNO   08:48     CR7      F4 A4 Y4 B4 E4 M4 U4 H4 Q4 V4 W4 S0 T0 L0 K0 G0
BD/NZ      3981    LHR   16:15     LAX   19:45     772      J0 C0 Y4 B4 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0
 -> UA/##  5420    LAX   07:30     RNO   08:48     CR7      F4 A4 Y4 B4 E4 M4 U4 H4 Q4 V4 W4 S0 T0 L0 K0 G0
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Old Aug 8, 2011 | 3:06 am
  #4317  
 
Join Date: Jul 2011
Programs: QFF Velocity HH
Posts: 4
Originally Posted by KVS
The engine behind the flexible search on ITA Matrix 1 cannot handle premium cabins.
Ahh.


Originally Posted by KVS
You can copy-and-paste the ITA Query text, generated by the KVS Tool, into the From/To fields on ITA Matrix 2:
Fantastic! I really appreciate you getting back to me so quickly.
Moopere is offline  
Old Aug 9, 2011 | 12:20 pm
  #4318  
 
Join Date: Jun 2010
Posts: 116
For the past few weeks, I can only do 1 Skyteam search. After that I get the following message:

Datasource Error [RW]:
"Our reservation tool is currently unavailable. We are doing our best to restore the functionality as soon as possible"
It is getting very annoying to have to restart the program or launch another instance between every search. When will you be fixing this?
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Old Aug 9, 2011 | 6:02 pm
  #4319  
KVS
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Exclamation

Originally Posted by Chaikel
For the past few weeks, I can only do 1 Skyteam search. After that I get the following message:

It is getting very annoying to have to restart the program or launch another instance between every search. When will you be fixing this?
There is currently an issue with the FR and NL POSs (on AF/KL's end).

Please use the US or UK POS options in the KVS Tool, both of which continue to function normally.
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Old Aug 9, 2011 | 9:16 pm
  #4320  
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Originally Posted by ual744777sta
Does the new interline agreement feature include interline checked bag agreements or is it just for interline ticketing.
While there are, technically, 3 types of Interline Agreements (Paper Ticketing/Baggage/E-Ticketing), in 99% of cases there will also be a Baggage Interline Agreement when there is an [E-]Ticketing Agreement in-place.
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