We are sorry to learn of your disappointment.
Originally Posted by
Sarbanes
This is exactly what I'm talking about. This isn't helpful.
The patronizing tone and unhelpfulness of the representatives of your company is awful.
Originally Posted by
Sarbanes
Well, there's a couple different philosophies to business. There's the "tough ...., you bought it" way that they're going with - even though the documentation they've got on their own website didn't work.
Or there's the, "Hey, let me take care of you" way - which they're not doing.
I gave KVS a try on the recommendations here, the whole website is disorganized and I couldn't get it to work (again - their own listed method is broken), and I didn't want to waste hours with it.
They wouldn't refund the purchase.
And they're being rude jerks about it.
It's shortsighed, too. How much is continuing to be negative over $15 going to lose them in new membership fees? I'll never try them again, even if they clean up their site and get better documentation. And I advise everyone else try a different tool - the expert flyer people seem more in touch with their customers, so perhaps try them first?
Your concern would have certainly been justified, if that was the case.
Wow. I can not believe any business would talk like that to a customer, in public no less. I don't know why you don't just take care of your customers instead of blaming them for using your product "wrong".
Since you don't have a free trial, you are going to get people who don't like the product and want a refund after trying it out, that's part of doing business. If you don't want to worry about giving refunds, then give everyone a free trial. You can't have it both ways, unless you feel this payment lock-in the only way you can get people to pay for your product, it shouldn't be a problem to accommodate people one way or another.
"I'm sorry you feel that way" is a rude blow off answer for someone you don't like, not for a customer.