As mentioned at http://Help.KVSTool.com/#Mac, there is a bug in Wine/CrossOver for Mac, which affects the [Awards/StarAlliance] Method.

We are currently working with the relevant parties to help them fix it.

In the meantime, Wine/CrossOver for Mac users can utilize the new [Awards/AC-StarAlliance] Method, available as a Beta: http://www.flyertalk.com/forum/star-...-alliance.html

Ooops...miseed that...thanks for the help.

I am trying to look at award availability (Awards/StarAlliance) DAY-> BKK.
*A Star Alliance (All 27 Member Airlines).

I am ending up with "No Results/Route Too Complex".

Searching through this thread, there was discussion about getting this message when there was no return service / limited scheduled day service, etc. , but I don't think any of this applies on this route.

I have used KVS to look for availability in the past for this route, and don't recall any problems like this.

Tried changing dates - same result
Tried limiting to just one airline - same result

Anyone have advice?

As mentioned at http://Help.KVSTool.com/#Method_SNT_Awards_StarAlliance, the Automatic Route Construction capabilities of the [Awards/StarAlliance] Method are limited to 2 segments (and DAY-BKK requires at least 3).

Therefore, you either need to split your search into 2 'pieces', or use the new [Awards/AC-StarAlliance] Method, available as a Beta: http://www.flyertalk.com/forum/star-...-alliance.html

Thanks. I will give it a shot tonight.

Are there any issues with availability due to married segments (...I think this is what it is called) ? I recall trying to search out upgrades by legs/segments, but the availability changed depending on the particular route/segment combinations. Not sure if awards work the same way.

Segment Marriage Logic does not, generally, apply to Award Availability.

Anybody with having issues with Sabre: Availability/GTC?

Searching ORD-DFW AA and UA and getting nothing back. It seems to go thru the search process, but no fights returned. Same thing for SFO-JFK.

Me too - nothing on any search for GTC searches currently

The [Sabre/GTC] Method issue has now been resolved -- please download V6.2.0.

The Availability/GTC issue from the mainline product is also affecting the beta with the AC award method.

This Beta is now complete and the new [Awards/AC-StarAlliance] Method (as well as an update for [Sabre/GTC]) are now a part of the V6.2.0 Release, which is available for download at http://www.KVSTool.com/.

That would explain it. Thanks

the *A *O filter doesn't work in the Online Companion page.

This Mobile Companion issue has now been resolved -- please try again.

Version 6.2.0 Release -- What's New
 

Version 6.2.0 Release -- What's New:

• New [ITA: Awards/AC-StarAlliance] Method:
  Additional Engine for Star Alliance Award/Upgrade Availability
  http://www.FlyerTalk.com/forum/star-...-alliance.html Thread
  
  
• New [ITA: Upgrades/CO] Method:
  CO Upgrade/SWU Availability
  http://www.flyertalk.com/forum/conti...ility-kvs.html Thread
  
  
• Resolved: [Sabre: GTC] Method Issues
  
  
• Enhanced: [My Trips] & [PNR Manager] Interfaces

http://www.KVSTool.com/Images/Download55.gif Download

Looks like something might be broken on Awards/UA. Performing any search seems to yield:

"Data Source Error [RD]: Select flights"

6.2.0/Diamond

I cannot even start KVS, and I upgraded to the latest version.

Is there someone here who can make KVS work right now? It has been this status for the last couple of hours at least.

Just tried KVS, including Awards UA and all worked fine.

UA is back for me now. Must have been transient

Indeed, all KVS Tool systems continue to function normally.

For local system troubleshooting tips, please visit http://Errors.KVSTool.com/

Newbie question, apologies if this has been answered before but quick search in the forums and FAQs did not answer my question:
[KVS Availability Tool 6.2.0/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]
Availability is shown only against the first flight, is it applicable to the connecting flights as well?
for eg is CS+ true for AA12/BA188/BA119 or AA12/BA114/BA119?

thanks..

As mentioned in the KVS Tool User Guide, the [Awards/OneWorld] Method shows Availability Per Trip: http://Help.KVSTool.com/#Method_Amadeus_Awards_OneWorld, so it applies to all segments, but may include mixed cabins.

We will soon be launching a Beta, which will provide a per-segment Availability option for the [Awards/OneWorld] Method (as shown below).

In the meantime, you would need to check premium cabin Availability for each segment separately, or use the [Awards/BA-OneWorld] Method, which always shows Award Availability on a per-segment basis.

[KVS Availability Tool 6.3.9901/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]

I am constantly getting this error for the last few hours - (KVS was working earlier today):

Online Authentication Error:
Error Requesting Data:

Error 12031: Connection Reset
....
Error 35756: Unable to Complete Request
Discconnected.

My internet connection etc seem to be ok.

After that Error the Registration window comes up. When i click on register i see the above error again.

Anybody knows what is wrong? Thank you!

All KVS Tool systems continue to function normally.

For local system troubleshooting tips, please visit http://Errors.KVSTool.com/

You can also run the Internet Connection Test (by clicking the http://www.kvstool.com/Images/ToolsPurple32.gif button).

Hi,

Today, when searching the KrisCom: Awards/SQ, I get the following:

Data Source Error [R-1]:
"Book a trip"

I searched the KVS website but could not find this error message.

Any help greatly appreciated.

Please download the latest version.

I have version 6.2.0 - I believe it's the latest no?

Yes, it is. This issue should now be resolved -- please restart the KVS Tool and try again.

Thank you! It is now working :)

Engine Error - Awards AC-Star
 

Hi,

I keep getting an "Engine Error" when searching for an award ticket from ZRH to NBO.

In the To list there are two NBO:

• NBO Nairobi Jomo Kenyatta Intl KE [HKJK]
• NBO Nairobi Metro / Jomo Kenyatta Intl KE = NBO WIL [HKNA]

Both give an error when searching with "ITA Awards AC-Star". It works correctly with "SNT: Awards Star".

I get the same error when searching for an award to DAR.

Any idea on how to get it working?

Thanks

The [Awards/AC-StarAlliance] engine is unable to handle certain routes -- in such cases, please use the [Awards/StarAlliance] Method instead.

I'm wondering why the KVS Tool Mobile (Android) application cannot find LH765 / 08July for BOM-MUC when these city pairs are chosen - with both *A and also with LH put in as the airline...

It routes on BA and 9W for one sector and then on other airlines for the rest! :confused:

LH 765 departs very early/late (01:10), so you need to specify a departure Time (00:00) to see it.

the *A *O filter doesn't work in the Online Companion page again. Please Check

The Alliance Filters in the Mobile Companion are currently not available -- this functionality should be restored later on today or tomorrow.

I'm getting the following error while trying searching Awards/AC-Star Alliance

Datasource error [RD]
"(Engine Error)"

What are your search parameters?

ITA query builder
 

Since several days , I can't query for ITA builder for a specific fare:
the answer is:

Attention:
We found the following problem in the information you entered:

No origin was specified
Please correct the information, then click GO again!

Is it a bug?

KVS 6.2.0 diamond

Please download V6.2.0.R1.

Is there any way to search availability of ANA Japan domestic awards alone?