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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

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Old Jun 4, 2014, 6:07 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TWA884
ITA Matrix Search: http://matrix.itasoftware.com

You can sometimes see flights, fares and detailed fare rules that may not be reflected on an airline's website. Please read the thread for some tips and tricks, screen shots, etc.

A related thread, ITA-Matrix-PowerTools - Userscript for Orbitz/DL/UA/AA/BA/CZ/IB/LA/LH/LX/TK, discusses a user script which is maintained by fellow flyertalk members to enhance the already powerful Matrix of ITA Software by providing new features and booking links.

Additional details and tips on the use of ITA's advanced routing code feature can be found in the following long-standing Mileage Run Discussion threads:

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ITA Software Matrix Airfare Search Consolidated Information and Help Thread

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Old Feb 25, 2014, 11:38 pm
  #481  
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What happened to matrix2? Anyone notice it's now gone?
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Old Feb 25, 2014, 11:56 pm
  #482  
 
Join Date: Aug 2013
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Still seems to be there and working for me, maybe just a temporary outage when you looked?
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Old Feb 27, 2014, 1:41 am
  #483  
 
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Still there, but cannot find domestic flights in Taiwan.
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Old Feb 27, 2014, 1:51 am
  #484  
 
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try a travel agent. they can usually reconstruct ita fares
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Old Feb 27, 2014, 9:38 am
  #485  
 
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Originally Posted by KVS
This Fare can only be issued in certain countries:

[KVS Availability Tool 7.3.4/Diamond - Fare Rules: MIL-ROM/AZ/OSXOWN6/*]
Code:
[Sales Restrictions]
FOOTNOTE RULE
TICKETS MUST BE ISSUED ON/AFTER 02APR13.
 
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED

TICKETS MUST BE ISSUED ON THE STOCK OF AZ OR AF AND
MAY NOT BE SOLD IN JAPAN/VENEZUELA/LIBYA/NIGERIA/
SINGAPORE/ISRAEL/KUWAIT/HONG KONG SAR CHINA/INDONESIA/
BRAZIL/CHINA/IRAN/COSTA RICA/CANADA/KOREA REP OF/SOUTH/
COLOMBIA/GHANA/GUATEMALA/ARGENTINA/CHINESE TAIPEI/PERU/
MEXICO/CHILE/HONDURAS/NICARAGUA/DOMINICAN REPUBLIC/
PANAMA/EL SALVADOR/BOLIVIA/JORDAN. EXTENSION OF TICKET
VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALES RESTRICTION ALSO APPLIES TO ADVERTISING.

AND - TICKETS MUST BE ISSUED ON THE STOCK OF AZ OR AF
      AND MAY NOT BE SOLD IN ECUADOR/MOLDOVA/UZBEKISTAN/
      UNITED STATES/AUSTRALIA/ALGERIA/SENEGAL/ALBANIA/
      SWITZERLAND/EGYPT/TUNISIA/UNITED ARAB EMIRATES/
      TURKEY/E URAL RUSSIA/UKRAINE/MOROCCO/SERBIA/
      LEBANON/RUSSIA/GEORGIA/SYRIA. EXTENSION OF TICKET
      VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALES RESTRICTION ALSO APPLIES TO ADVERTISING.

TICKETS MUST BE ISSUED ON THE STOCK OF AZ OR DL AND
MAY NOT BE SOLD IN JAPAN/VENEZUELA/LIBYA/NIGERIA/
SINGAPORE/ISRAEL/KUWAIT/HONG KONG SAR CHINA/INDONESIA/
BRAZIL/CHINA/IRAN/COSTA RICA/CANADA/KOREA REP OF/SOUTH/
COLOMBIA/GHANA/GUATEMALA/ARGENTINA/CHINESE TAIPEI/PERU/
MEXICO/CHILE/HONDURAS/NICARAGUA/DOMINICAN REPUBLIC/
PANAMA/EL SALVADOR/BOLIVIA/JORDAN. EXTENSION OF TICKET
VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALES RESTRICTION ALSO APPLIES TO ADVERTISING.

AND - TICKETS MUST BE ISSUED ON THE STOCK OF AZ OR DL
      AND MAY NOT BE SOLD IN ECUADOR/MOLDOVA/UZBEKISTAN/
      UNITED STATES/AUSTRALIA/ALGERIA/SENEGAL/ALBANIA/
      SWITZERLAND/EGYPT/TUNISIA/UNITED ARAB EMIRATES/
      TURKEY/E URAL RUSSIA/UKRAINE/MOROCCO/SERBIA/
      LEBANON/RUSSIA/GEORGIA/SYRIA. EXTENSION OF TICKET
      VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALES RESTRICTION ALSO APPLIES TO ADVERTISING.

TICKETS MUST BE ISSUED ON THE STOCK OF AZ OR KL AND
MAY NOT BE SOLD IN JAPAN/VENEZUELA/LIBYA/NIGERIA/
SINGAPORE/ISRAEL/KUWAIT/HONG KONG SAR CHINA/INDONESIA/
BRAZIL/CHINA/IRAN/COSTA RICA/CANADA/KOREA REP OF/SOUTH/
COLOMBIA/GHANA/GUATEMALA/ARGENTINA/CHINESE TAIPEI/PERU/
MEXICO/CHILE/HONDURAS/NICARAGUA/DOMINICAN REPUBLIC/
PANAMA/EL SALVADOR/BOLIVIA/JORDAN. EXTENSION OF TICKET
VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALES RESTRICTION ALSO APPLIES TO ADVERTISING.

AND - TICKETS MUST BE ISSUED ON THE STOCK OF AZ OR KL
      AND MAY NOT BE SOLD IN ECUADOR/MOLDOVA/UZBEKISTAN/
      UNITED STATES/AUSTRALIA/ALGERIA/SENEGAL/ALBANIA/
      SWITZERLAND/EGYPT/TUNISIA/UNITED ARAB EMIRATES/
      TURKEY/E URAL RUSSIA/UKRAINE/MOROCCO/SERBIA/
      LEBANON/RUSSIA/GEORGIA/SYRIA. EXTENSION OF TICKET
      VALIDITY IS NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SALES RESTRICTION ALSO APPLIES TO ADVERTISING.

[Rule Application & Other Conditions]
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
ALITALIA PROMOTIONAL FARE
APPLICATION
 AREA
  THESE FARES APPLY WITHIN ITALY.
 CLASS OF SERVICE
  THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
 TYPES OF TRANSPORTATION
  FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
   ONE-WAY JOURNEYS.
  FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE.
 CAPACITY LIMITATIONS
  SEATS ARE LIMITED.
  FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL
   FLIGHTS.  THE NUMBER OF SEATS THE CARRIER SHALL
   MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE
   DETERMINED BY THE CARRIERS BEST JUDGEMENT.
 OTHER CONDITIONS
  FULL AND SEQUENTIAL USE OF FLIGHT COUPONS-
  THE TICKET/ OR ELECTRONIC TICKET / IS NOT VALID IF
   THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT
  BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE
  SEQUENCE PROVIDED IN THE TICKET / OR ELECTRONIC
  TICKET / .

[Flight Application]
THE FARE COMPONENT MUST INCLUDE TRAVEL FROM/TO MXP
AIRPORT ON
    ONE OR MORE OF THE FOLLOWING
      ANY AZ FLIGHT
      ANY AP FLIGHT.

[Advance Reservations/Ticketing]
CONFIRMED RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT
LEAST 7 DAYS BEFORE DEPARTURE, TICKETING MUST BE
COMPLETED AT LEAST 7 DAYS BEFORE DEPARTURE.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       THE CARRIER GUARANTEES FARE AND RULE CONDITIONS IF
       THE TICKETING IS COMPLETED WITHIN 72 HOURS AFTER
       RESERVATIONS ARE MADE.
       -TKT MUST BE ISSUED WITHIN TICKET TIME LIMIT
       AS PER AUTOMATIC REMARK.
       WHEN TIME LIMIT IS WITHIN OR EXCEEDS ADVANCE
       PURCHASE RESTRICTION THE MOST RESTRICTIVE
       TICKETING DEADLINE  APPLIES.

[Maximum Stay]
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
12 MONTHS AFTER TICKET ISSUANCE.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       -IF DESIRED RETURN FLIGHT CANNOT BE BOOKED AS DATE
       IS OUTSIDE SYSTEM BOOKING RANGE OF 337 DAYS
       IN ADVANCE AN ALTERNATIVE FLIGHT MUST BE BOOKED
       FOR TICKET ISSUANCE. ANY LATER REBOOKING TO
       DESIRED DATE-WITHIN MAXIMUM VALIDITY-IS ONLY
       POSSIBLE IF PERMITTED BY FARE NOTE AND REQUIRES
       REBOOKING FEE IF APPLICABLE.

[Stopovers]
NO STOPOVERS PERMITTED ON THE PRICING UNIT.
  NO STOPOVER OCCURS IF PASSENGER TAKES NEXT
   AVAILABLE FLIGHT WITHIN 8 HOURS.

[Transfers]
UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.
FARE BREAK AND EMBEDDED SURFACE SECTORS PERMITTED ON
THE FARE COMPONENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       AS PER ROUTING

[Penalties]
CHANGES

  CHANGES NOT PERMITTED IN CASE OF NO-SHOW.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       IN THE EVENT OF NO SHOW - WHEN CHANGES
       ARE REQUESTED AFTER DEPARTURE OF THE
       ORIGINALLY SCHEDULED FLIGHT - CHANGES
       ARE NOT PERMITTED AND THE CANCELLATION
       RULES SHALL APPLY.

ANY TIME
    CHANGES NOT PERMITTED.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       WAIVED FOR ILLNESS OR DEATH OF PASSENGER
       OR FAMILY MEMBER. ILLNESS/DEATH WAIVER
       MUST BE SUBSTANTIATED BY A VALID
       HOSPITAL/DEATH CERTIFICATE.
       --------------------------------------------------
       CHANGE RULES APPLY PER FARE COMPONENT.
       --------------------------------------------------
       A CHANGE OF DATE / FLIGHT / AND OR
       ROUTING MODIFICATION IS STRICTLY NOT
       PERMITTED.
       THE FARE MAY HOWEVER BE UPGRADED TO THE PREMIUM
       ECONOMY CABIN OR BUSINESS CLASS CABIN AT AN
       ADDITIONAL FEE OF 100 EUR AND MUST BE
       RECALCULATED USING
       THE APPLICABLE FARE FOR THE SAME ITINERARY.
       ALL RULE PROVISIONS
       OF THE ORIGINAL TICKETED FARE MUST BE MET

CANCELLATIONS

  ANY TIME
    TICKET IS NON-REFUNDABLE.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       WAIVED FOR ILLNESS OR DEATH OF PASSENGER
       OR FAMILY MEMBER. ILLNESS/DEATH WAIVER MUST
       BE SUBSTANTIATED BY A VALID HOSPITAL/DEATH
       CERTIFICATE.
       --------------------------------------------------
       FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF
       REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.
       --------------------------------------------------
       CANCELLATIONS RULES APPLY PER FARE COMPONENT
       --------------------------------------------------
       TICKET IS NON REFUNDABLE WHEN PASSENGER
       CANCELS AFTER DEPARTURE OF THE ORIGINALLY
        SCHEDULED FLIGHT - NO SHOW.
       --------------------------------------------------
       YR- SURCHARGE AMOUNT FOLLOWS THE
       SAME CONDITIONS OF THE PENALTY PROVISIONS
       IN CASE OF CANCELLATION AND NO SHOW.

[Combinations]
 SINGLE/DOUBLE OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS NOT
 PERMITTED.
 END-ON-END NOT PERMITTED. SIDE TRIPS PERMITTED WITH
 NO RESTRICTIONS.

[Children Discounts]
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 100 PERCENT
  OF THE FARE.
      TICKETING CODE - BASE FARE CODE PLUS CH.
  MUST BE ACCOMPANIED ON ALL FLIGHTS.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       DOB-DATE OF BIRTH- MUST BE SHOWN ON TICKET AND PNR
       FARE IS NOT AVAILABLE TO UNACCOMPANIED MINORS
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE
       EUR 20.00.
           TICKETING CODE - BASE FARE CODE PLUS IN.
       MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
         COMPARTMENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       FOR INFANT UNDER 2 WITH A SEAT CHARGE 100 PERCENT
       OF THE FARE.
       VALID ON AZ OPERATING AIRCRAFTS.
       FOR RESERVATION/TICKETING PLEASE CONTACT THE
       ALITALIA CALL CENTRE.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11. ID REQUIRED -
       CHARGE 100 PERCENT OF THE FARE PLUS EUR 40.00.
           TICKETING CODE - BASE FARE CODE PLUS UM.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SERVICE CHARGE FOR UNACCOMPANIED CHILD.
       UNACCOMPANIED MINORS UNDER 5 OF AGE WILL NOT BE
       ACCEPTED FOR CARRIAGE.
OR - UNN/UNACCOMPANIED CHILD PSGR 12-13. ID REQUIRED -
       CHARGE 100 PERCENT OF THE FARE PLUS EUR 40.00.
           TICKETING CODE - BASE FARE CODE PLUS UM.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
       SERVICE CHARGE FOR UNACCOMPANIED CHILD.
       UNACCOMPANIED MINORS UNDER 5 OF AGE WILL NOT BE
       ACCEPTED FOR CARRIAGE.

[Eligibility]
NO ELIGIBILITY REQUIREMENTS APPLY.

[Day/Time]
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.

[Seasonality]
NO SEASONAL TRAVEL RESTRICTIONS APPLY.

[Minimum Stay]
NO MINIMUM STAY REQUIREMENTS APPLY.

[Blackout Dates]
NO BLACKOUT DATES APPLY.

[Surcharges]
NO SURCHARGE REQUIREMENTS APPLY.

[Accompanied Travel]
ACCOMPANIED TRAVEL NOT REQUIRED.

[Travel Restrictions]
NO TRAVEL DATE RESTRICTIONS APPLY.

[HIP/Mileage Exceptions]
NO HIP OR MILEAGE EXCEPTIONS APPLY.

[Ticket Endorsement]
TICKET ENDORSEMENT NOT REQUIRED.

[Tour Conductor Discounts]
NO DISCOUNTS FOR TOUR CONDUCTORS.

[Agent Discounts]
NO DISCOUNTS FOR SALE AGENTS.

[All Other Discounts]
NO DISCOUNTS FOR OTHERS.

[Miscellaneous Provisions]
NO PROVISIONS APPLY.

[Fare By Rule]
NOT APPLICABLE.

[Groups]
NO GROUP PROVISIONS APPLY.

[Tours]
NO TOUR PROVISIONS APPLY.

[Visit Another Country]
NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.

[Deposits]
NO DEPOSIT PROVISIONS APPLY.

[Voluntary Changes]
NO VOLUNTARY CHANGES DATA FOUND.

[Voluntary Refunds]
NO VOLUNTARY REFUNDS DATA FOUND.

[Negotiated Fares]
NOT APPLICABLE.

[International Construction]
NOT A CONSTRUCTED FARE
Good search ..
95% of the time, as in this case, the reason for non availability of ITA can be found in the fare rules...
Eddy421 is offline  
Old Mar 4, 2014, 1:05 pm
  #486  
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Not working again, seems like the only working thing is matrix no number.

http://matrix.itasoftware.com/

Is google just simplifying URL's?
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Old Mar 4, 2014, 8:30 pm
  #487  
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Is there a way to run an ITA search that prohibits airline changes? I'd like to search multiple airlines, but would like the outbound and return to all be on one airline for a same-day trip that may be cancelled.

Company policy is to book the nonrefundable and eat the change fee, but I'd like to save them from having to eat two change fees if we have to cancel.
gooselee is offline  
Old Mar 4, 2014, 9:56 pm
  #488  
KVS
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Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Arrow

Originally Posted by gooselee
Is there a way to run an ITA search that prohibits airline changes? I'd like to search multiple airlines, but would like the outbound and return to all be on one airline for a same-day trip that may be cancelled.

Company policy is to book the nonrefundable and eat the change fee, but I'd like to save them from having to eat two change fees if we have to cancel.
Only one cancellation/change fee would apply per ticket/transaction, regardless of the number of airlines involved.
KVS is offline  
Old Mar 4, 2014, 10:26 pm
  #489  
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Join Date: Oct 2011
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Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Originally Posted by KVS
Only one cancellation/change fee would apply per ticket/transaction, regardless of the number of airlines involved.
True story. I suppose I'm also trying to avoid having to call in every time I need to book a ticket, which would be the only way to get, for example, DL and UA flights on a single ticket.
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Old Mar 4, 2014, 10:27 pm
  #490  
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Posts: 12,097
Originally Posted by gooselee
True story. I suppose I'm also trying to avoid having to call in every time I need to book a ticket, which would be the only way to get, for example, DL and UA flights on a single ticket.
OTAs like Expedia.com will take care of that.
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Old Mar 5, 2014, 1:07 am
  #491  
 
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Posts: 2,872
Originally Posted by gooselee
True story. I suppose I'm also trying to avoid having to call in every time I need to book a ticket, which would be the only way to get, for example, DL and UA flights on a single ticket.
I've seen Google Flights offer mixed AA/other airline itineraries with a button to click through to AA.com for ticketing.

As hillrider mentioned, OTAs should have no problem booking this.
FlyerChrisK is offline  
Old Mar 10, 2014, 2:27 pm
  #492  
Suspended
 
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Location: BOS
Posts: 15,027
Looks like ITA is broken again...
Dieuwer is offline  
Old Mar 10, 2014, 3:21 pm
  #493  
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Posts: 16,273
Originally Posted by dieuwer2
Looks like ITA is broken again...
Guess it's back... working fine for me.
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Old Mar 10, 2014, 4:31 pm
  #494  
Suspended
 
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Not for my search:

BOS:: DL+
MNL:: DL+
Monthly search from: 5/1/2014
Nights: 6-8
Dieuwer is offline  
Old Mar 20, 2014, 4:11 am
  #495  
 
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
ITA error 90% of the time (sorry there was a problem handling your request)

Is ITA working for other people? I've been getting the "sorry there was a problem handling your request" error 95% of the time for the last week. This is on three different computers at two different hotels (though both Marriotts in Bangkok).

It does work sometimes for simple one-way searches, like SEA-LAX.

Any workarounds? I tried the old matrix1 but that was probably shut down a long time ago.
BigE is offline  


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