Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jul 25, 2023, 11:51 pm
#2821
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,776
I don't think anything at all is working with EF. There's also this banner across the top of the site, and I've not been able to get results for any flights all day. "Notice: Please excuse the delays as our data providers are currently experiencing outages. We apologize for any inconvenience this may cause. Thank you for your understanding."
Jul 26, 2023, 10:01 am
#2827
Join Date: Oct 2010
Location: GRU
Programs: LH HON; UA GS; AF Plat; AA PP
Posts: 240
I asked the helpdesk and they said they are working to get a fix as quickly as possible (which is kind of vague, as it does not really shed light on what the problem is). When a solution is found, they will adjust the subscription dates so as to compensate people for the days the service is down. No ETA provided ...
Jul 26, 2023, 12:28 pm
#2830
Join Date: Oct 2017
Programs: Miles & Bonus (A3), Miles & More (LH)
Posts: 225
I keep my fingers crossed that the issue will be solved sooner rather than later and of course it is of a technical rather than a financial nature.
Notice: Please excuse the inconvenience caused by the : Please excuse the inconvenience caused by the current outagesNotice: Please excuse the inconvenience caused by the current outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding. outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding.
Notice: Please excuse the inconvenience caused by the : Please excuse the inconvenience caused by the current outagesNotice: Please excuse the inconvenience caused by the current outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding. outages our data providers are experiencing. We apologize for any disruption this may cause and appreciate your understanding. Thank you for your patience. Thank you for your understanding.
Jul 26, 2023, 6:32 pm
#2831
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
I suspect the GDS that was feeding EF got cut off. For what reason who knows? It's been down over 36 hours now and I have flights coming up in a couple of days where I will really need the service. Not to mention the 9 segment international trip I have already booked in August that can easily go pear shaped. Truly hope it's just temporary as well.
-RM
-RM
Jul 26, 2023, 6:33 pm
#2832
Join Date: Sep 2012
Location: LAX and LHR
Programs: AA EXP, IHG Spire Elite, Hilton Diamond
Posts: 230
I've messaged Red Ventures, the folks that bought EF, to see if they can shed any light on when we can expect a return of service. Not expecting so, but still worth a shot.
(...of *course* it goes down now, just as I get clearance to book travel for the rest of the year! LOL)
Will report back when/if I get a response.
(...of *course* it goes down now, just as I get clearance to book travel for the rest of the year! LOL)
Will report back when/if I get a response.
Jul 26, 2023, 6:53 pm
#2834
Formerly doc4science
Join Date: Sep 2019
Location: CMH/DSM
Programs: United Airlines Silver, Hilton Diamond, Marriott Gold
Posts: 562
I suspect the GDS that was feeding EF got cut off. For what reason who knows? It's been down over 36 hours now and I have flights coming up in a couple of days where I will really need the service. Not to mention the 9 segment international trip I have already booked in August that can easily go pear shaped. Truly hope it's just temporary as well.
-RM
-RM
Hope it’s up and running when you go on your trip.
Jul 26, 2023, 11:53 pm
#2835
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,276
I've not seen any other reports ot GDS or other similar travel data provider outages anywhere else in the news. Pure speculation, of course, but it doesn't exactly bode well for this being an issue with the data providers so much as an issue with ExpertFlyer's account with said data providers.