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Award booking services - a list and some reviews

Old Feb 3, 2014, 1:11 pm
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This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.

Please refer to the FT Disclaimers for disclaimer of responsibility for use of these services, etc.

Please feel free add other services and options you are aware of to this wiki.

Also, please post any personal experiences you may have with any of these services in this thread.

Reviews which appear to have been solicited by the service providers based upon content and posting history will be deleted. If you are a brand new or a member with a low post count and wish that your post not be deleted, please be sure to include the following details in your review: program(s), number of miles or points and the desired destinations and hotels. Please also include the itinerary booked by the service including the airlines, routing and hotels, the number of points needed to book that trip and the fee charged.

Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Award Expert - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; $50/ticket booking fee.
  • Award Flight Assist - Specialising in Australian frequent flyer programs; from AU$199 for the first passenger, additional charges for complex itineraries and more passengers
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • BoundlessMiles - (Dominik Żmuda/Travelling the World): Booking: starting at $50 per passenger; Changes: half of award flight service fee paid
  • CabinChief - Bookings are $49 per pax
  • CatchUsFlying - $125 CAD/person for round-trip, $225 CAD/person for complex round-the-world. Consulting available at $75CAD/hour. (loganre17) on FT
  • Chatflights - Use app to chat in real time with real travel hackers to book travel for points or cash. Booking fee $295 pp coach and business, $395 pp first class.
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • Flyermiles - (Graham / YOWgary) $150 + 50 per additional person, $250 for RTW awards. Offers detailed information on how to book your own award.
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - FT Member since 2012 - No upfront fees. Basic one-way or round-trip air award travel consisting of a total of 8 legs or less for the entire itinerary: $250 for the first person and $125 for each additional person. Complex one-way or round-trip air award travel consisting of a total of 9 or more legs per direction is additional. FT members get a 10% discount.
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • Point.me - merger of services formerly provided by PointsPro (Ben Schlappig/One Mile At a Time) and Juice Miles
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • Travel Codex - Per person pricing: $50 for North America award / $100 for International award.
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Short Final - $100 per person. $100 upfront deposit that is fully refundable if no itinerary found.
  • Travel Is The Point - USA, Canada/Mexico & the Caribbean starting at $50 per person. All Other International Destinations starting at $100 per person.
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
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Award booking services - a list and some reviews

Old Mar 31, 2023, 10:13 am
  #766  
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Thanks for that heads up. Me too!
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Old Apr 2, 2023, 10:38 am
  #767  
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A friend, who has recently joined the ranks of miles and points collectors, wants to go to Japan this summer as a party of either 2 or 3.

I took a quick look for her, and saw only horrific business class redemption options. 300k points one way, etc. It used to be that a quick search for a friend could yield some results, but I spent nearly an hour looking here and there across alliances, with no good suggestions for her. I then consulted this thread and sent her a couple of booking service links.
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Old Apr 2, 2023, 7:38 pm
  #768  
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Originally Posted by StartinSanDiego
A friend, who has recently joined the ranks of miles and points collectors, wants to go to Japan this summer as a party of either 2 or 3.

I took a quick look for her, and saw only horrific business class redemption options. 300k points one way, etc. It used to be that a quick search for a friend could yield some results, but I spent nearly an hour looking here and there across alliances, with no good suggestions for her. I then consulted this thread and sent her a couple of booking service links.
Quick thought. Does she have AMEX points? UR points? Is she flying from a Singapore Airlines gateway city? If so, I would check award availability on Singapore. They have a nonstop from LAX-TYO. Check before she moves AMEX points or UR points into her account. I just checked random dates in July. There are some days with one way business award seats at 123K. And for the same point level, she can book a layover in NRT and fly on to Singapore, then fly the nonstop back to LAX.
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Old Apr 18, 2023, 10:05 am
  #769  
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We still have a little time before we can book our May 2024 flights but I am getting nervous since we have never booked award travel on Emirates. I have booked lots of award seats on numerous airlines in the last 20 years but I've been hearing it is getting tougher and tougher. We would like to pay someone to assist us this time, even for just expert advice. We are only interested in First Class travel that would get us from SoCal to Cape Town. Our thought was Emirates FC from LAX to Dubai and then Cape Town. I was hoping Jasper could help but I haven't been able to reach him. Any other services you could recommend?
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Old Apr 19, 2023, 5:14 am
  #770  
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Originally Posted by TWA884
I just checked Jasper2009's profile. Seems as if he hasn't logged onto FlyerTalk in a month. I hope that he is OK.
Thanks for the kind words.

And my sincere apologies for not replying to a few PMs. I believe I've now replied to everyone who's tried to contact me recently.
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Old Apr 19, 2023, 7:54 am
  #771  
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Originally Posted by Jasper2009
Thanks for the kind words.

And my sincere apologies for not replying to a few PMs. I believe I've now replied to everyone who's tried to contact me recently.

Hi Jasper. Just sent you a message

i originally reached out last month. Looking forward to connecting.
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Old Apr 30, 2023, 7:27 am
  #772  
 
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Award booking services

Ive read older reviews of award booking services but was curious if anyone has recent experiences? Looking for travel to/from Viet Nam in October or November and the AA award booking site is of little or no value, especially when looking for partner travel. Thanks for any insights on these booking services.
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Old Apr 30, 2023, 7:58 am
  #773  
 
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I'll note fwiw that I had a great experience in the fall using the 'concierge service' of point.me to book an award trip to Australia. In particular, I felt they did a great job of listening to my specific requests and constraints, and working within them. My trip was on UA though, so I can't comment specifically on AA or OneWorld options, though I imagine they would be similar. (Although it does not approach the level of information and options you would get through the concierge service, note that the point.me website also has a self-service search feature that you can use temporarily for a nominal charge.). Good luck!
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Last edited by aztimm; Apr 30, 2023 at 12:40 pm Reason: discussing moderation
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Old May 14, 2023, 6:06 am
  #774  
 
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I used point.me concierge a number of times and was happy with what I got, but all those flights were cancelled because of COVID. So if you have an ordinary request, I would not hesitate to recommend them. However, if you are looking to do an ANA RTW ticket, their new pricing is now, IMHO, unreasonable. It is $300 and $200 for every city after that. I had previously booked two sets of flights to Thailand and a RTW ANA ticket. All had to be cancelled. The ANA ticket was for a cruise January 2023 that was cancelled by the cruise line for the second time.When I contacted my concierge about rebooking the ANA, I was told the new pricing. I said that was very high as and a preexisting customer with points already
parked in ANA, perhaps they could give me a courtesy discount. (I paid $300 for the initial booking, now it would have been $1800!!!) He said that was not possible and that there was no way I would be able to book it myself. I declined to pay six times what I paid before, and successfully booked it myself with all flights in business class. But I won't ever use Points.me again.
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Old May 29, 2023, 8:13 pm
  #775  
 
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I balked at point.me because it looked fairly expensive. We're planning a RTW (like everyone seems to be doing) and using them would cost $400 to start (two fliers) then, with 9 stops, a total of $4000 just for them to figure out booking. Of course, using 400K MR for our tickets means that the RTW flights would "cost" us about $8000 total. Such a deal. But such a hassle!

But, you can buy *A RTW in J for about $24K (on our itinerary) and there's no need to look for award seating, no need for date/location flexibility, no hours on the phone with ANA agents, and the ability to move the flight dates when needed. I'm thinking that it might be the thing to use my retirement bonus to offset, and then use MR/UR to book lodgings.
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Last edited by dmax801; May 29, 2023 at 8:29 pm Reason: grammar
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Old May 29, 2023, 11:31 pm
  #776  
 
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Originally Posted by dmax801
I balked at point.me because it looked fairly expensive. We're planning a RTW (like everyone seems to be doing) and using them would cost $400 to start (two fliers) then, with 9 stops, a total of $4000 just for them to figure out booking. Of course, using 400K MR for our tickets means that the RTW flights would "cost" us about $8000 total. Such a deal. But such a hassle!
Sounds like they have just decided that this kind of ticket is not a business line they want to be in or develop the expertise to handle, so they are pricing it to make it unappealing/prohibitive? Happens in some services companies -- never have to so "no" or "we don't do that" but effectively get to that result on the natural. :-) I had a boss who used to coach sales reps on how to "fire" clients that wouldn't hit the margins needed and pricing way high was one way to do it. Curious if anyone has reached a human to ask if there is better pricing for RTW or if this is just off the website giving automated pricing? I'm sure I missed this detail above in the thread.

Based on my prior experience, I plan on trying them for a trip this fall if I can't figure our something reasonable myself, but my trips are very simple not like RTW territory.
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Old Jun 2, 2023, 3:20 pm
  #777  
 
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Following up on the "should we be using point.me for RTW bookings?" I sent email asking about it a few days ago and this just showed:

Thank you for reaching out to point.me and apologies for our delayed response! Unfortunately, our Concierge team is not assisting with RTW bookings at this time.
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Old Jun 14, 2023, 9:35 am
  #778  
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A quick update. Jasper emailed me asking for details and then I never heard back. I decided to book it myself. I have learned a ton about Emirates and so far have been very successful (on our outbound- our inbound flight has not loaded yet) Fortunately, Emirates is pretty simple to navigate and points transfers from Amex and Chase have been instantaneous (Emirates also will hold bookings for a few days) As it turns out I am glad I was forced to book it myself. The old adage holds- if you want something done right . . .
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Old Jun 22, 2023, 2:43 pm
  #779  
 
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Award Logic site down for 2 days

HI, does anyone use Awardlogic? I find it useful for sorting out the lowest cost mileage flights when I have to fly a certain date/time. The site has been down for a couple days, do they lurk on FT to maybe give us an update?
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Old Jul 29, 2023, 4:54 am
  #780  
 
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if someone can find a good booking, I will happily pay the award ticket search fee. Many vendors listed here have their sites down so looking here.
Im looking to find mileage reward redemptions for a one way flight from EWR to Taiwan (or an adjacent city) around 40k points for economy flight hopefully under 26hrs of travel time around November timing. For some reason Im having trouble finding any good flights even after searching all carriers since I have a ton of United, American, Chase, Capital One, and Bilt rewards. I even tried partner airlines like Air Canada, Virgin, ANA, JAL, etc, but hoping someone here knows of more advanced searching techniques they can share with me. Would love to see some good business or first redemptions for comparison too.
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