Go Back  FlyerTalk Forums > Travel&Dining > Travel Tools
Reload this Page >

Award booking services - a list and some reviews

Old Feb 3, 2014, 2:11 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: PointsNmiles
Wikipost instructions: Signed in members can minimize or maximize Wikipost by clicking on [-] or [+] box upper right of post.
Members with 90 posts and 90 days on FlyerTalk can edit this Wikipost to update.


This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.

Please refer to the FT Disclaimers for disclaimer of responsibility for use of these services, etc.

Please feel free add other services and options you are aware of to this wiki.

Also, please post any personal experiences you may have with any of these services in this thread.

Reviews which appear to have been solicited by the service providers based upon content and posting history will be deleted. If you are a brand new or a member with a low post count and wish that your post not be deleted, please be sure to include the following details in your review: program(s), number of miles or points and the desired destinations and hotels. Please also include the itinerary booked by the service including the airlines, routing and hotels, the number of points needed to book that trip and the fee charged.

Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Award Expert - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; $50/ticket booking fee.
  • Award Flight Assist - Specialising in Australian frequent flyer programs; from AU$199 for the first passenger, additional charges for complex itineraries and more passengers
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • BoundlessMiles - (Dominik Żmuda/Travelling the World): Booking: starting at $50 per passenger; Changes: half of award flight service fee paid
  • CabinChief - Bookings are $49 per pax
  • CatchUsFlying - $125 CAD/person for round-trip, $225 CAD/person for complex round-the-world. Consulting available at $75CAD/hour. (loganre17) on FT
  • Chatflights - Use app to chat in real time with real travel hackers to book travel for points or cash. Booking fee $295 pp coach and business, $395 pp first class.
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • Flyermiles - (Graham / YOWgary) $150 + 50 per additional person, $250 for RTW awards. Offers detailed information on how to book your own award.
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - FT Member since 2012 - No upfront fees. Basic one-way or round-trip air award travel consisting of a total of 8 legs or less for the entire itinerary: $250 for the first person and $125 for each additional person. Complex one-way or round-trip air award travel consisting of a total of 9 or more legs per direction is additional. FT members get a 10% discount.
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • Point.me - merger of services formerly provided by PointsPro (Ben Schlappig/One Mile At a Time) and Juice Miles
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • Travel Codex - Per person pricing: $50 for North America award / $100 for International award.
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Short Final - $100 per person. $100 upfront deposit that is fully refundable if no itinerary found.
  • Travel Is The Point - USA, Canada/Mexico & the Caribbean starting at $50 per person. All Other International Destinations starting at $100 per person.
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
Print Wikipost

Award booking services - a list and some reviews

Old Mar 13, 2023, 12:16 pm
  #751  
 
Join Date: Feb 2013
Posts: 30
I used Jasper2009 for the second time, he found efficient booking options for our business class award travel to and from europe. I'd unreservedly recommend him to anyone looking for this type of service. Feel free to reach out if you have any questions.

best,
quietdesperation is offline  
Old Mar 13, 2023, 5:34 pm
  #752  
 
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,084
Invitation to all Award Booking Services

If you are an award booking service that is currently serving the traveling public, please identify yourself by posting in this thread so that all can benefit from your services. Bonus points to those services that actually identify the owner and the place of business.

Many thanks.
ExpatExp and HadesNL like this.
747FC is offline  
Old Mar 23, 2023, 8:17 pm
  #753  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I have always booked my own award travel, but for a special trip we are planning for 2024 I would like to hire an Award Booking Service. Several people recommended point.me but when I read their FAQs I found:
  1. The concierge will reach out to you with a summary of flight options for you to select from. Note that these flight options will not reveal the operating carrier and flight times, but will provide useful context to help you make a great choice!
    In cases where award availability is limited, the concierges will work with you to come up with creative alternatives or explore other options.
  2. Once you've selected an itinerary and submitted payment for the remaining balance, the concierge will complete the booking on your behalf or offer you step-by-step instructions on how to book yourself.
This is not what I am looking for at all. I want to book a particular airline we have never flown before and I am willing to pay more than $200 per person for an experienced pro who could help us secure those flights. Without going through all of the posts here, can someone recommend a reputable service we could pay to assist us?

Thanks in advance
damon88 is offline  
Old Mar 23, 2023, 8:44 pm
  #754  
 
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 658
Originally Posted by damon88
I have always booked my own award travel, but for a special trip we are planning for 2024 I would like to hire an Award Booking Service. Several people recommended point.me but when I read their FAQs I found:
  1. The concierge will reach out to you with a summary of flight options for you to select from. Note that these flight options will not reveal the operating carrier and flight times, but will provide useful context to help you make a great choice!
    In cases where award availability is limited, the concierges will work with you to come up with creative alternatives or explore other options.
  2. Once you've selected an itinerary and submitted payment for the remaining balance, the concierge will complete the booking on your behalf or offer you step-by-step instructions on how to book yourself.
This is not what I am looking for at all. I want to book a particular airline we have never flown before and I am willing to pay more than $200 per person for an experienced pro who could help us secure those flights. Without going through all of the posts here, can someone recommend a reputable service we could pay to assist us?

Thanks in advance

NOPE, that's not what we would want, either!

We use Jasper2009, and have now used him quite a few times, to Europe (including to Oslo, back from Bergen; also to Turin, so not just the "biggies"), a trip home from Hong Kong (twice, actually), and to NZ and back from Sydney.
He's also a travel agent, so now he arranges those for us, too. But the BIG help is with those awards F or J travel.

He has learned "what we like" (and what we do NOT want), so we sometimes will tell him that "if the right flights open up, just grab them for us!". Worst case would be a fee to re-bank, but that has never happened. We've just given him our account numbers and he moves the required points for us, etc.
We had an opportunity to meet him in person fairly early, so that helped a lot with us not thinking of him as a "bot" and also just a sense of "him". Plus he started having our charge information for the hotel reservations, so....

He's worked out very well indeed.
Here is a link to his website:
Award Bookings - Luxury Travel Consulting Luxury Travel Consulting

GC
damon88, hurnik and ExpatExp like this.
GeezerCouple is offline  
Old Mar 24, 2023, 10:57 am
  #755  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Originally Posted by GeezerCouple
NOPE, that's not what we would want, either!

We use Jasper2009, and have now used him quite a few times, to Europe (including to Oslo, back from Bergen; also to Turin, so not just the "biggies"), a trip home from Hong Kong (twice, actually), and to NZ and back from Sydney.
He's also a travel agent, so now he arranges those for us, too. But the BIG help is with those awards F or J travel.

He has learned "what we like" (and what we do NOT want), so we sometimes will tell him that "if the right flights open up, just grab them for us!". Worst case would be a fee to re-bank, but that has never happened. We've just given him our account numbers and he moves the required points for us, etc.
We had an opportunity to meet him in person fairly early, so that helped a lot with us not thinking of him as a "bot" and also just a sense of "him". Plus he started having our charge information for the hotel reservations, so....

He's worked out very well indeed.
Here is a link to his website:
Award Bookings - Luxury Travel Consulting Luxury Travel Consulting

GC

Really appreciate this referral. Thank you !
damon88 is offline  
Old Mar 25, 2023, 9:33 pm
  #756  
 
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depends
Posts: 1,508
Originally Posted by damon88
I have always booked my own award travel, but for a special trip we are planning for 2024 I would like to hire an Award Booking Service. Several people recommended point.me but when I read their FAQs I found:
  1. The concierge will reach out to you with a summary of flight options for you to select from. Note that these flight options will not reveal the operating carrier and flight times, but will provide useful context to help you make a great choice!
    In cases where award availability is limited, the concierges will work with you to come up with creative alternatives or explore other options.
  2. Once you've selected an itinerary and submitted payment for the remaining balance, the concierge will complete the booking on your behalf or offer you step-by-step instructions on how to book yourself.
This is not what I am looking for at all. I want to book a particular airline we have never flown before and I am willing to pay more than $200 per person for an experienced pro who could help us secure those flights. Without going through all of the posts here, can someone recommend a reputable service we could pay to assist us?

Thanks in advance
I have used a service (direct person) in the past and was very happy, so was skeptical as point.me seems like an umbrella front firm that funnels work to individual consultants -- so the quality of your experience will likely vary based on the consultant you get. I have to say I used one last fall and was quite please. I could give you his name to request by DM maybe? He found me flights, told me airlines, etc. and when I couldn't get what I needed I even switched continents and he rolled with it since it was within my original dates and basic request. He stayed very accesible to answer questions when the airline started looking risky for my flights. And he was fast. So, my experience was great. I don't know how the other consultants would do. Classic YMMV, but if his attitude reflects their corporate culture and approach to customer service I'm quite happy to recommend them.
damon88 likes this.

Last edited by abaheti; Mar 26, 2023 at 11:46 am
abaheti is offline  
Old Mar 26, 2023, 4:31 pm
  #757  
 
Join Date: Feb 2023
Location: New York, NY
Posts: 7
Seems like point.me is powering a lot of point booking concierge services. I keep on seeing referral links from the traditional concierge blogs linking to point.me. Think GodSaveThePoints and ViewfromtheWing are both concierge for point.me now.
HadesNL likes this.
clearday is offline  
Old Mar 26, 2023, 4:42 pm
  #758  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Originally Posted by clearday
Seems like point.me is powering a lot of point booking concierge services. I keep on seeing referral links from the traditional concierge blogs linking to point.me. Think GodSaveThePoints and ViewfromtheWing are both concierge for point.me now.

Yes Gary told me he is now referring everything to them. I am sure their business model works for a lot of people but it is definitely not what we are looking for.
SanDiego1K and HadesNL like this.
damon88 is offline  
Old Mar 31, 2023, 10:32 am
  #759  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,321
Exclamation Moderator's Note

This thread is for discussing concierge award booking services.

Posts discussing point.me Self-Serve, an awards search engine, have been moved to the following thread:Plese feel free to continue discussing point.me Concierge in this thread.

TWA884
Moderator, Travel Tools
SanDiego1K likes this.
TWA884 is offline  
Old Mar 31, 2023, 10:44 am
  #760  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
So I still have had no response- is this typical ?
damon88 is offline  
Old Mar 31, 2023, 10:48 am
  #761  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,321
Originally Posted by damon88
So I still have had no response- is this typical ?
From whom?
TWA884 is offline  
Old Mar 31, 2023, 10:52 am
  #762  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Originally Posted by TWA884
From whom?

Oh sorry- discussed above - Jasper
damon88 is offline  
Old Mar 31, 2023, 10:57 am
  #763  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,321
Originally Posted by damon88
Oh sorry- discussed above - Jasper
There has been at least one instance where a request submitted on their website ended up in their spam folder.

Jasper2009 is a FlyerTalk member and moderator. Try sending a private message.
TWA884 is offline  
Old Mar 31, 2023, 11:01 am
  #764  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Originally Posted by TWA884
There has been at least one instance where a request submitted on their website ended up in their spam folder.

Jasper2009 is a FlyerTalk member and moderator. Try sending a private message.

I did .
damon88 is offline  
Old Mar 31, 2023, 11:06 am
  #765  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,321
Originally Posted by damon88
I did .
I just checked Jasper2009's profile. Seems as if he hasn't logged onto FlyerTalk in a month. I hope that he is OK.
TWA884 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.