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Award booking services - a list and some reviews

Old Feb 3, 2014, 1:11 pm
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This list is not an endorsement of any particular award booking service.
Please do your research and read this thread.

Please refer to the FT Disclaimers for disclaimer of responsibility for use of these services, etc.

Please feel free add other services and options you are aware of to this wiki.

Also, please post any personal experiences you may have with any of these services in this thread.

Reviews which appear to have been solicited by the service providers based upon content and posting history will be deleted. If you are a brand new or a member with a low post count and wish that your post not be deleted, please be sure to include the following details in your review: program(s), number of miles or points and the desired destinations and hotels. Please also include the itinerary booked by the service including the airlines, routing and hotels, the number of points needed to book that trip and the fee charged.

Award booking services (alphabetical):
  • Award Advocate - Domestic $100 p/p International $125 p/p, no additional charge for last minute. Changes $50. Also 10% discount for families traveling with children and active military
  • Award Booking Service - $25 up front search fee plus $150/ticket & $49 per 30-minute skype consultations (ask anything!)
  • Award Butler - Award Search: $79 for up to two passengers; flight info provided but does not include booking. Booking starting at $149 for first two passengers.
  • Award Chaser - Search fee starting at $79. Itinerary only - no booking provided
  • Award Expert - (MatthewLAX on FT, Live and Let's Fly blog) $150 first passenger, $100 each additional passenger; $250 per person for RTW; $50/ticket booking fee.
  • Award Flight Assist - Specialising in Australian frequent flyer programs; from AU$199 for the first passenger, additional charges for complex itineraries and more passengers
  • Award Planners - One way $129, additional person $99; Round trip $199, additional person $99; Multi City $249 additional person $149
  • Award Travel Consulting - Award Search: $125/person; Booking ticket: $75/itinerary; changes: new trip
  • Awardmagic - $179 per person OW/RT plus one stop or $279 per person for three or more destinations
  • BoundlessMiles - (Dominik Żmuda/Travelling the World): Booking: starting at $50 per passenger; Changes: half of award flight service fee paid
  • CabinChief - Bookings are $49 per pax
  • CatchUsFlying - $125 CAD/person for round-trip, $225 CAD/person for complex round-the-world. Consulting available at $75CAD/hour. (loganre17) on FT
  • Chatflights - Use app to chat in real time with real travel hackers to book travel for points or cash. Booking fee $295 pp coach and business, $395 pp first class.
  • Cranky Concierge - $75 per person each way domestic; $95 per person each way international
  • First Class and Beyond - "Concierge-style" bookings. Fee is based on the value of the retail ticket, $250/person minimum.
  • Flightfox - Consultative flight searching; fees start at $100 (requires credit card authorization up front)
  • Flyermiles - (Graham / YOWgary) $150 + 50 per additional person, $250 for RTW awards. Offers detailed information on how to book your own award.
  • iflywithmiles.com - (Mike/Melissa): 150 USD first person, 85 for additional person on same itin. Change fees vary.
  • JJ Award Travel - FT Member since 2012 - No upfront fees. Basic one-way or round-trip air award travel consisting of a total of 8 legs or less for the entire itinerary: $250 for the first person and $125 for each additional person. Complex one-way or round-trip air award travel consisting of a total of 9 or more legs per direction is additional. FT members get a 10% discount.
  • Loophole Travel - Award Travel Coaching $150 for first passenger and $100 for each additional passenger. Points Earning and MS Coaching also available.
  • Luxury Travel Consulting - (Jasper2009 on Flyertalk): $150 per person per ticket
  • Miles Help - Domestic: $100 OW; $140 RT/complex. International: $150 OW; $200 RT/complex. $50 each additional person
  • Miles Momma Booking Services - Airline Booking: $200 up to 2 passengers. $75 additional passengers. $50 non-refundable up front. Changes $50
  • MileValue Award Booking Service - (Scott Grimmer): Booking: $125 per person per award; $15 up front. Full payment required for successful search even if not booked. Change fee not currently listed; previously $79
  • PMM Travel Consulting - (Miguel R. Quinones/AwardWallet Blog): Booking: $125 per passenger for the first two, $99 for each additional. Additional charges for complex itineraries. Credit card advice and travel planning services.
  • Point.me - merger of services formerly provided by PointsPro (Ben Schlappig/One Mile At a Time) and Juice Miles
  • Reward Flyer - Domestic: $50 first person; $25 each additional person. International: $100 first person; $50 each additional person
  • SFO777.com - (SFO777 on FT) Booking: $200 first passenger, $100 each additional passenger; change fees vary
  • Travel Codex - Per person pricing: $50 for North America award / $100 for International award.
  • The Flying Mustache - $100 per ticket; additional fees for more than eight segments. Change fees vary
  • The Short Final - $100 per person. $100 upfront deposit that is fully refundable if no itinerary found.
  • Travel Is The Point - USA, Canada/Mexico & the Caribbean starting at $50 per person. All Other International Destinations starting at $100 per person.
  • zainman - FT member since 2009. Booking: $200 first passenger, $100 each additional passenger; change fees vary, consultant services for $ as well
  • Zero Hassle Rewards - $100 per person. Discounts for domestic and one-way
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Award booking services - a list and some reviews

Old Jan 30, 2020, 1:42 pm
  #721  
 
Join Date: Nov 2012
Posts: 709
Is there an award service that will respond to requests?

I have contacted three services and no replies beyond the automatic "we will get back to you in 24 hours" reply.

I have tons of points and miles work and the itinerary isn't complex.
Lovethecabin is offline  
Old Jan 30, 2020, 3:33 pm
  #722  
Hilton Contributor Badge
 
Join Date: Sep 2015
Location: flyover country
Posts: 2,501
Originally Posted by Lovethecabin
Is there an award service that will respond to requests?
Which three services have you contacted?

I received a prompt response and satisfactory service from Luxury Travel Consulting, which GeezerCouple recommends highly.

Originally Posted by GeezerCouple
We've been using Jasper2009 (see above) since finding him on here.

This is a link to his website, including contact info (he's also a travel agent, so he's now become our travel agent as well):

Award Bookings - Luxury Travel Consulting Luxury Travel Consulting

He's seemed to work magic for us at times, including the most recent request, which was for two F/J tickets from the USA to NZ and back from Australia.
serpens is offline  
Old Jan 30, 2020, 5:52 pm
  #723  
 
Join Date: Nov 2012
Posts: 709
1. Luxury Travel Consulting

2. Award Expert (twice)

3. remember the third, need to check at my office tomorrow.

I don’t expect instant responses but it’s been several days. Like I said, it is an easy booking.

we have tons of Marriott and Amex points but this is a long haul trip and I have zero experience with moving points between programs and am happy to pay for the service.
Lovethecabin is offline  
Old Feb 16, 2020, 3:07 pm
  #724  
 
Join Date: Nov 2012
Posts: 709
So nearly three weeks later and still no responses. Any recommendations besides Luxury Travel Consulting and Award Expert?
Lovethecabin is offline  
Old Feb 16, 2020, 4:12 pm
  #725  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 21,134
Exclamation Moderator's Note - Solicited Reviews

Folks,

It is time for the periodic reminder.

Award booking services reviews which, based upon content and posting history, appear to have been solicited by the service providers will be deleted.

Additional posts(s) have been deleted.

If you are a brand new or a member with a low post count and wish that your post not be deleted, please make sure to include the following details in your review: program(s), number of miles or points and the desired destinations and hotels. Please also include the itinerary booked by the service including the airlines, routing and hotels, the number of points needed to book that trip and the fee charged.

Thank you for understanding.

TWA884
Moderator
TWA884 is offline  
Old Feb 16, 2020, 5:21 pm
  #726  
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,447
Originally Posted by Lovethecabin
So nearly three weeks later and still no responses. Any recommendations besides Luxury Travel Consulting and Award Expert?
Have you tried Juicy Miles? I used them for a trip to Europe and back. They really stepped up with help when I missed my outbound connection and the entire trip was about to go down the drain.
pkerr is offline  
Old Feb 27, 2020, 1:25 am
  #727  
 
Join Date: Apr 2007
Location: NGO / KOA
Programs: JGC / OW Sapphire
Posts: 313
Originally Posted by pkerr
Have you tried Juicy Miles? I used them for a trip to Europe and back. They really stepped up with help when I missed my outbound connection and the entire trip was about to go down the drain.
I have sent them two emails, weeks apart, and have heard nothing back from them. I read so many great reviews here and am quite disappointed. Have they changed their email address or something?
Thanks,
Kento
whkento is offline  
Old Feb 28, 2020, 1:55 am
  #728  
 
Join Date: Mar 2012
Location: BRU / SCQ / LUX
Programs: Iberia, BAEC GOLD/ Priority Club : ROYAL Amb / Miles and More: SEN
Posts: 913
Maybe your mails get into their Spam-box? So I contact often through social media.
mgo72 is offline  
Old Apr 24, 2020, 3:21 pm
  #729  
 
Join Date: Jul 2019
Posts: 5
Originally Posted by Lovethecabin
So nearly three weeks later and still no responses. Any recommendations besides Luxury Travel Consulting and Award Expert?
Hello, my name is Christopher Arrowood and I'm the owner of Travel Is The Point. I would be happy to take a look at you needs and see what we can do to help. We specialize in award bookings, and points & miles strategies with regards to credit card sign-up bonuses and spend. Find our website at travelisthepoint.com. Thanks!

Last edited by ca53395; Apr 24, 2020 at 3:23 pm Reason: Didn't know I could type out the URL just not hyperlink it
ca53395 is offline  
Old May 27, 2020, 5:21 am
  #730  
 
Join Date: Mar 2005
Location: Dallas, TX
Programs: AA Concierge Key, SPG Plat, Hyatt Diam
Posts: 525
I just ran into this thread. I have used SFO777 the past 6 years and they are absolutely awesome. Timely, creative, and 100% trustworthy. Plus they have good taste - at least, one of them do
DFW_CK is offline  
Old May 29, 2020, 12:12 pm
  #731  
 
Join Date: Mar 2008
Posts: 1,570
Another shoutout to James @ JuicyMiles!

We had our previous trip to the Maldives scrubbed due to COVID and are attempting to re-book for next April 2021. James has been super helpful. I cannot recommend JuicyMiles enough! Well worth every penny!
hurnik is offline  
Old Sep 17, 2020, 4:34 pm
  #732  
 
Join Date: Apr 2015
Location: Riberas del Pilar, Mexico
Posts: 437
I just used Christopher Arrowood at travelisthepoint.com to book a round trip on AA in Business Class next July LAX/LHR/LAX for 136,500 miles on a Web Special. He was very professional and explained the pitfalls of Web Specials, responded quickly and his fee was more than reasonable. He had no idea I’m posting this and I’m not one to throw around unearned kudos but I would definitely use him again.
Gringa is offline  
Old Dec 7, 2020, 11:15 am
  #733  
 
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,301
Chatflights award booking service. Test pilots wanted! Use the service for FREE!

Dear FlyerTalk

My name is Jonas and I'm one of the co-founders of Chatflights, we are a travel agency and award booking service that launched in Sweden back in 2017. So far we have managed to grow it into a successful business on the Swedish market with 10000+ app downloads, and more than 5000 paying customers.

We're now launching into the US market and we're looking for test pilots to try out our service, help us sort out some kinks and hopefully leave a positive review. US-based FlyerTalk members can use the service for free for the rest of the year.

To claim this offer, simply download the Chatflights app from the Apple AppStore or Google Play Store, and make sure to leave your FlyerTalk username in the chat or when you submit a booking request. You can also visit our website www.chatflights.com

We really appreciate your help, and we look forward to helping you with your award redemptions for 2021.
LH4116 is offline  
Old Jan 13, 2021, 4:39 pm
  #734  
 
Join Date: Aug 2012
Location: NYC
Posts: 73
Just a heads up, I think AwardBird may be defunct. Sent in a request with $10 prepayment on Sun Jan 10, and have heard nothing back. Reached out via email and Twitter, and also received no reply.
Update: Definitely defunct, no response after more than a week later. I suggest they be removed from the Wiki. I'm going to open a dispute through PayPal to get a refund.
KentyMac likes this.

Last edited by Kylash; Jan 19, 2021 at 7:22 am
Kylash is offline  
Old Jun 19, 2021, 12:13 pm
  #735  
 
Join Date: Mar 2021
Location: SFO
Programs: AMEX Pt.
Posts: 2
Originally Posted by Kylash
Just a heads up, I think AwardBird may be defunct. Sent in a request with $10 prepayment on Sun Jan 10, and have heard nothing back. Reached out via email and Twitter, and also received no reply.
Update: Definitely defunct, no response after more than a week later. I suggest they be removed from the Wiki. I'm going to open a dispute through PayPal to get a refund.
On life support? Responded to a tweet weeks later.
elvey is offline  

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