My Adventures with Toggle Mobile (Mostly Good)
Mar 8, 2014, 2:38 pm
#106
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There's a caveat to that: in the US, the card will automatically use the local number UNLESS IT DOESN'T. If you're billed at the roaming rate and complain, Toggle CS will say "we always tell our customers to call Customer Service when they arrive in a new Toggle country." If by "we", they mean CS reps, that has indeed been my experience. But neither their instruction manual nor their web site gives the slightest hint that this would be a good idea.
With my cards, my dumb phone does not use Toggle in the US unless I disable the Automatic mode and manually select Toggle. This is easy to do.
With my cards, my dumb phone does not use Toggle in the US unless I disable the Automatic mode and manually select Toggle. This is easy to do.
I think I may be sending you a cheque, SF 
Another dumb question: am I getting "charged" for this 3G while in the US? Should I just keep my phone off until I leave?
Why can I text my US-based toggle number from my iPhone and receive it, but I can't text from my toggle'd BB? Tried texting myself multiple times to no avail, but I can receive texts!?
Oddly, NL nor Belgium on the below-screenshot'd list....also won't let me click on a country without this error message: MSISDN is not allocated for this subscriber
EDIT: I was trying to click auto renewal. Don't want that. I guess I just turn on my phone when I land and it auto picks up the NL network?
Another dumb question: am I getting "charged" for this 3G while in the US? Should I just keep my phone off until I leave?
Why can I text my US-based toggle number from my iPhone and receive it, but I can't text from my toggle'd BB? Tried texting myself multiple times to no avail, but I can receive texts!?
Oddly, NL nor Belgium on the below-screenshot'd list....also won't let me click on a country without this error message: MSISDN is not allocated for this subscriber
EDIT: I was trying to click auto renewal. Don't want that. I guess I just turn on my phone when I land and it auto picks up the NL network?
Ah. You remind me. I have had problems texting some iphones and after toing and froing with Toggle customer service they assure me the problem is fixed (not been able to test it yet) and gave me a credit for the txts that I sent that were not received.
Yes, if you are set to Automatic that is what should happen. You get a text that tells you your local number and I think that means it has worked as it also gives the local call rates. Although as ajgoes says, he/she has had an issue. I am using Android 4.2 Acer V370 Liquid E2 Duo. If in doubt, select Manual or Roaming is their advice I believe.
Mar 8, 2014, 2:45 pm
#107
Suspended
Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
I set it to manual when I was in US last and naturally that was OK. I will try Automatic this time and see what happens. I just returned from Australia and that was set to Automatic and it used the local number and rates so it worked for me there.
I have never used the data part of it so cannot answer that, I always go for wifi.
Ah. You remind me. I have had problems texting some iphones and after toing and froing with Toggle customer service they assure me the problem is fixed (not been able to test it yet) and gave me a credit for the txts that I sent that were not received.
Yes, if you are set to Automatic that is what should happen. You get a text that tells you your local number and I think that means it has worked as it also gives the local call rates. Although as ajgoes says, he/she has had an issue. I am using Android 4.2 Acer V370 Liquid E2 Duo. If in doubt, select Manual or Roaming is their advice I believe.
I have never used the data part of it so cannot answer that, I always go for wifi.
Ah. You remind me. I have had problems texting some iphones and after toing and froing with Toggle customer service they assure me the problem is fixed (not been able to test it yet) and gave me a credit for the txts that I sent that were not received.
Yes, if you are set to Automatic that is what should happen. You get a text that tells you your local number and I think that means it has worked as it also gives the local call rates. Although as ajgoes says, he/she has had an issue. I am using Android 4.2 Acer V370 Liquid E2 Duo. If in doubt, select Manual or Roaming is their advice I believe.
Now back to customer service to deal w/ texting issue. Ugh.
Mar 8, 2014, 2:57 pm
#108
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The CS will drive you nuts. I found their responses timely but oh so obviously a frigging great big long copy/paste with all sorts of fluff that you are not interested in. But, they do get there in their own way if you are politely insistent.
Mar 8, 2014, 4:18 pm
#109
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Location: Barcelona
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The last two times CSR responded they called me by my wrong name. Once Jon, once Steve. My name is Ben!
Mar 8, 2014, 5:31 pm
#110
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Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Their support is a clusterxxxx. Their social media team used to be great, but takes about a week to respond right now. I LOVE the idea they have, but it's lacking in the support department by enough that it could end up crippling them. The sooner they fix this, the better a company they will be.
Mar 8, 2014, 6:24 pm
#111
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Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
Question:
Toggle lists "supported countries"
Let's say I turn my phone on in Romania. Does that mean: (1) my phone won't work, or (2) my phone will work at inflated rates.
Need a SIM for Romania for April (no more Kiev trip..), and not having luck on FT finding one.
Toggle lists "supported countries"
Let's say I turn my phone on in Romania. Does that mean: (1) my phone won't work, or (2) my phone will work at inflated rates.
Need a SIM for Romania for April (no more Kiev trip..), and not having luck on FT finding one.
Mar 8, 2014, 6:51 pm
#112
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
It's £0.23/min to call within Romania and £0.19/minute to receive calls. Pretty steep, but not nearly as bad as some roaming destinations.
Mar 8, 2014, 8:09 pm
#113
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Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
Toggle seems to have roaming agreements nearly everywhere. You can check the rates with the lower two selectors here.
It's £0.23/min to call within Romania and £0.19/minute to receive calls. Pretty steep, but not nearly as bad as some roaming destinations.
It's £0.23/min to call within Romania and £0.19/minute to receive calls. Pretty steep, but not nearly as bad as some roaming destinations.
Mar 8, 2014, 9:03 pm
#115
Join Date: Jul 2013
Location: DAY/CMH
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Posts: 2,474
Mar 8, 2014, 9:10 pm
#116
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Mar 9, 2014, 9:13 am
#118
Join Date: Feb 2000
Location: Menlo Park, CA, USA
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Posts: 6,912
certain
I am certain that the CS is probably 5000-7000 away from England.
Mar 9, 2014, 9:57 am
#119
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Mar 9, 2014, 10:10 am
#120
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Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
Been talking to CS since yesterday morning.
Each email contains either: (1) another inconsistency on their part; or (2) a repetition of something I've said multiple times.
In the same email chain:
1) They've called me by three different names
2) They've asked me for my number three different times
3) They've ignored things I've told them
4) Their advice isn't advice at all, but canned responses.
Oyyyyyy.
Each email contains either: (1) another inconsistency on their part; or (2) a repetition of something I've said multiple times.
In the same email chain:
1) They've called me by three different names
2) They've asked me for my number three different times
3) They've ignored things I've told them
4) Their advice isn't advice at all, but canned responses.
Oyyyyyy.