Go Back  FlyerTalk Forums > Support&Services > Technical Support and Feedback
Reload this Page >

ARCHIVE: Issues with FT -- 2018 DESKTOP Devices BUG REPORTS

ARCHIVE: Issues with FT -- 2018 DESKTOP Devices BUG REPORTS

    Hide Wikipost
Old Jan 22, 19, 3:27 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
NOTE: Please see the 2018 DESKTOP BUG REPORTS thread here.
PLEASE POST SCREENSHOTS of the FULL SCREEN and report your DEVICE TYPE, OPERATING SYSTEM, BROWSER TYPE AND VERSIONS you are using in your post.This thread is strictly for the reporting bugs related to the 15 November 2017 upgrade of FlyerTalk on your DESKTOP device. (Please refrain from discussion or speculation about issues if they are not reports as specified here.)

Your full report (see above) will assist Internet Brands / FlyerTalk in handling these expeditiously. Admin / Tech attempts to respond to all reports speedily, but eliminating problems / bugs may require devising technical solutions that may require time. (Internet Brands operates during usual work hours on the U. S. West Coast; customary holidays, weekends, etc. are observed.)

To see how to include a screen shot in your post, once you have taken the screen shot follow the instructions "Inserting a photo or image from your device into a post:" in the first post in the thread http://www.flyertalk.com/forum/techn...mage-post.html

Some ways to reverse new features

1) Disabling infinite scroll: (see Post #2 for detail)
  • Go to My FlyerTalk Control Panel
  • Edit options
  • Disable Infinite Scroll

2) Restore previous post editing options: (see Post #3 for detail
  • Go to My FlyerTalk Control Panel
  • Settings and Options
  • Miscellaneous Options
  • Message Editor Interface and select Standard Editor -- extra formatting controls (you may see odd behavior in this unsupported editor)

NOTE: Internet Brands and FlyerTalk discourage the use of software that modifies your FlyerTalk browsing experience (e.g. ad blocking software). IB / FT declines all responsibility for the use of such software and can not provide support or assistance if such software is used. As well, we remind you IB / FT can only provide FlyerTalk free to members because of the financial support of advertisers; using ad blockers denies IB / FT income that would normally pay for your free community membership and browsing experience..

Posts advocating, suggesting, or recommending use of ad blocking etc. software will be summarily deleted.

Link to Archive of 2017 FT 15 Nov 2017 Upgrade Tech Thread - BUG REPORTS.

Print Wikipost

Closed Thread

Old Oct 19, 18, 11:30 am
  #46  
Administrator
2019 FlyerTalk Awards
 
Join Date: Sep 2015
Programs: Internet Brands
Posts: 1,567
Originally Posted by Kagehitokiri View Post
re breaking links to other FT threads/posts

sometimes this gets added in front of linked url >
https://www.flyertalk.com/forum/![thread number]!
Can you link me to an example?
IBJoel is offline  
Old Oct 20, 18, 3:17 am
  #47  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 8,967
Originally Posted by IBJoel View Post
Can you link me to an example?
I've seen this multiple times too. It is not possible to show an example, because it is not a permanent property of the link; rather it is a transient bug introduced by something on the forum side.

When I have seen it:
- it affects literally all links in posts on the site
- it usually fixes itself within some relatively short period of time (not within seconds, but usually within a minute or three?)
- the exact same links which exhibited the problem, magically start working again, without the original post being edited

EDIT: e.g. reported back in March:

Originally Posted by Zorak View Post
New today: links are broken when clicked on. For some reason some version of the current post URL is being prefixed with exclamation marks, and that of course breaks the URL.

This seems to have a transient thing and/or fixed shortly after I posted this and went looking for examples.
Zorak is online now  
Old Oct 22, 18, 11:41 am
  #48  
Administrator
2019 FlyerTalk Awards
 
Join Date: Sep 2015
Programs: Internet Brands
Posts: 1,567
Originally Posted by Zorak View Post
I've seen this multiple times too. It is not possible to show an example, because it is not a permanent property of the link; rather it is a transient bug introduced by something on the forum side.

When I have seen it:
- it affects literally all links in posts on the site
- it usually fixes itself within some relatively short period of time (not within seconds, but usually within a minute or three?)
- the exact same links which exhibited the problem, magically start working again, without the original post being edited

EDIT: e.g. reported back in March:
Thanks Zorak. We'll keep an eye on it, but I've been unable to replicate the bug and if it's on the order of a few minutes, that's not really a window in which tech could detect, review, and fix the problem. Is there any particular forum you might have noticed it happens more frequently on?
IBJoel is offline  
Old Oct 22, 18, 5:37 pm
  #49  
FlyerTalk Evangelist
 
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Hilton Diamond, Hyatt Explorist, IHG Platinum, Marriott Gold, Cocos Gold
Posts: 13,643
Originally Posted by IBJoel View Post
I'll speak with our ad team.
I imagine that they will just be pleased that they are getting more clicks, regardless of how they get them.
hailstorm is online now  
Old Oct 25, 18, 7:01 pm
  #50  
 
Join Date: Aug 2010
Location: Europe & Indonesia
Programs: BAEC Gold, LH SEN, EK ex-Gold, IHG Plat
Posts: 8,246
So you want to check who posted on a thread. Go to the replies column and click on number of replies.

The list with the users who posted pops up. Now you go to click on the number of posts next to a user name to have a look at his/her posts. You immediately get a message that you cannot make two searches within xx number of seconds and have to wait xx seconds. The window disappears again. So you have to click on the reply column again ... and don't click on a user name for some length of time. Which is definitely longer than just 15 seconds.

This bug has been around for quite while now.
Maluku_Flyer is offline  
Old Oct 26, 18, 11:22 am
  #51  
Administrator
2019 FlyerTalk Awards
 
Join Date: Sep 2015
Programs: Internet Brands
Posts: 1,567
Originally Posted by Maluku_Flyer View Post
So you want to check who posted on a thread. Go to the replies column and click on number of replies.

The list with the users who posted pops up. Now you go to click on the number of posts next to a user name to have a look at his/her posts. You immediately get a message that you cannot make two searches within xx number of seconds and have to wait xx seconds. The window disappears again. So you have to click on the reply column again ... and don't click on a user name for some length of time. Which is definitely longer than just 15 seconds.

This bug has been around for quite while now.
I'll test this out, but is this honestly a combination of features that's used very often?
IBJoel is offline  
Old Oct 29, 18, 11:06 am
  #52  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 8,967
(regarding links being broken because they seem to be rewritten as https://www.flyertalk.com/forum/![thread number]!/etc.)

Originally Posted by IBJoel View Post
Thanks Zorak. We'll keep an eye on it, but I've been unable to replicate the bug and if it's on the order of a few minutes, that's not really a window in which tech could detect, review, and fix the problem. Is there any particular forum you might have noticed it happens more frequently on?
When it happens, it affects links in all forums.

Now, as it happens, this reoccurred for me once in the last 24-48 hours, and again fixed itself within a few minutes. But I tried to do some black box poking around while this was going on, and there may (or may not) be a slight refinement to the above description.

I noticed that the particular link which was broken was a link to another FT thread. Specifically, the link in post #2 on this thread:

UAE inc. DXB / Dubai strict new medicine requirements Oct 2018

Under normal conditions, the forum software replaces that with the actual thread title, so the post text reads as "Already under discussion here Quick advice, please: _New UAE requirement to register prescription drugs online?_" (using _ to denote the link text)

Originally Posted by UAPremExecflyer View Post
When the bug condition exists, however, it reads as "Already under discussion here Quick advice, please: https://www.flyertalk.com/!threadnumber!/etc."

I certainly understand that if this problem fixes itself within a minute or two, there is no practical way to file a bug report and have a tech look at it exactly while that problem is going on.

However these symptoms seem specific enough that a developer with access to the source code could take a reasonable stab at figuring out the bug just by code inspection.

Even as a developer without access to the source code (unless some form of it is open sourced somewhere, I admit I've never really dug deeper into the origins of FT/IB), I would hazard a guess that:

* there is some internal representation of a FT post where links to other threads are stored by thread number
* at display time the software wants to fetch the actual current title of the referenced thread and render that into the generated HTML
* maybe when this lookup fails or times out or something, we see the buggy behavior
Zorak is online now  
Old Nov 29, 18, 8:16 pm
  #53  
FlyerTalk Evangelist
 
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,369
it does not always fix itself.. sometimes i go back to an old post, click a link, and it dosnt work, because the forum has inserted something into link

this never happened (in this manner) before last update

sometimes may be related to editing of posts with links ?
when holding mouse over link can see the added "!" etc

related to how forum automatically reformats links ?

Last edited by Kagehitokiri; Nov 30, 18 at 12:01 am
Kagehitokiri is offline  
Old Nov 29, 18, 9:06 pm
  #54  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 8,967
Originally Posted by Kagehitokiri View Post
it does not always fix itself.. sometimes one goes back to an old post, clicks a link, and it dosnt work, because the forum has inserted something into link
Do you mean that you've found a post that exhibits the behavior on a permanent basis? If so, link to that post, please

Based on my observations, it is my strong hunch that the bug occurs at display time, not when the post is made. So how new or old the post is, is irrelevant, and a post where links were fine can be broken and then go back to fine again.
Zorak is online now  
Old Nov 29, 18, 11:58 pm
  #55  
FlyerTalk Evangelist
 
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,369
i have found many such links

i think i see what you are saying, that it is not always like this, kind of random (when loading the page the post is on) i am not sure that matches my experiences, so i will start trying to pay closer attention. i do remember repeatedly editing posts because it kept doing it.

i think it is at tine of post.. because for example can see wrong link in thread, then click post number to open post in new tab, and when it opens the link is not wrong anymore.

Last edited by Kagehitokiri; Nov 30, 18 at 12:18 am
Kagehitokiri is offline  
Old Nov 30, 18, 2:48 am
  #56  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 8,967
Originally Posted by Kagehitokiri View Post
i have found many such links
Do you have a post you can point to that exhibits the problem right now?
Zorak is online now  
Old Dec 17, 18, 3:41 am
  #57  
 
Join Date: Sep 2005
Location: TPE & RMQ
Programs: CX MPO SL, IHG Spire, Hertz 5*, National Emerald Club
Posts: 3,896
Microsoft Edge user here, very frustrated with how things work now. Multi-Quote has not been working ever since the new FT is introduced. Everytime I try to go to the top of the page to view the Wiki on a thread that has Wiki, it will try to load previous pages of the thread (and slow down the speed). Recently, when I try to edit my posts, I will sometimes have to click "Save Changes" twice to get through. I know we are the minority here, but it has been a long while and I thought things will be fixed, only to experience more and more problems. Please help.
ernestnywang is offline  
Old Dec 17, 18, 2:15 pm
  #58  
Administrator
2019 FlyerTalk Awards
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,667
Originally Posted by ernestnywang View Post
Microsoft Edge user here, very frustrated with how things work now. Multi-Quote has not been working ever since the new FT is introduced. Everytime I try to go to the top of the page to view the Wiki on a thread that has Wiki, it will try to load previous pages of the thread (and slow down the speed). Recently, when I try to edit my posts, I will sometimes have to click "Save Changes" twice to get through. I know we are the minority here, but it has been a long while and I thought things will be fixed, only to experience more and more problems. Please help.
I'm sorry about that -- it may be time to consider a new browser, as you will find Edge increasingly incompatible.
IBobi is online now  
Old Dec 19, 18, 12:04 pm
  #59  
 
Join Date: Sep 2005
Location: TPE & RMQ
Programs: CX MPO SL, IHG Spire, Hertz 5*, National Emerald Club
Posts: 3,896
Originally Posted by IBobi View Post
I'm sorry about that -- it may be time to consider a new browser, as you will find Edge increasingly incompatible.
Is this FT's official stand? There are still 4% of us out there: Desktop Browser Market Share Worldwide | StatCounter Global Stats
ernestnywang is offline  
Old Dec 19, 18, 12:41 pm
  #60  
Administrator
2019 FlyerTalk Awards
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,667
Originally Posted by ernestnywang View Post
Is this FT's official stand? There are still 4% of us out there: Desktop Browser Market Share Worldwide StatCounter Global Stats
It's as close to an official stand as you'll find -- my techs recommend chrome, mozilla, or safari.
IBobi is online now  

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: