Report FT SLOWNESS on this thread
#1471
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,876
Very slow and sporadic performance last couple of hours.
#1472
FlyerTalk Evangelist




Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,947
I'm on my linux laptop using mozilla with no problems, I'm sure if I went to the other machine with IE I'd be in the same boat as you guys ... so now we're left with a totally non existent search engine on FT and still have low performance. What the heck is IB doing? Is site hosting their business or not? Seems not.
#1473
Join Date: Sep 2003
Location: CLT
Programs: Choice Hotels/FFOCUS
Posts: 7,259
Very slow at times here again. Is this crap starting up again?
#1474
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
It's now been happening for about 15-16 hours, and it's even worse now that it's daytime in the USA. Why on the weekends when it seems everyone is off? The last major indexing problem was the same thing, it went on all weekend.
#1475
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
I'm on my linux laptop using mozilla with no problems, I'm sure if I went to the other machine with IE I'd be in the same boat as you guys ... so now we're left with a totally non existent search engine on FT and still have low performance. What the heck is IB doing? Is site hosting their business or not? Seems not. 
#1476
FlyerTalk Evangelist




Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,947
I'm just choking on this one - have you tried to search within a thread lately? You get the thread returned and that's it - IOW it is totally and completely useless - not sure what you're searching or using but it is unlikely to be the crap they recently installed.
#1477
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!


Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,511
Back to normal speed.
#1478
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
Search this thread>advanced search and make sure "Show Results as" has posts selected. Sure it's one extra step, but it works great, and you can search for airline and airport codes, which wasn't possible with the old FT search.
#1479
Join Date: May 2004
Location: Home
Programs: AA, Delta, UA & thanks to FTers for my PC Gold!
Posts: 7,674
Right now I am running into problems with the system slowness (not too significantly slow, mainly by a few seconds of delay) and occasionally non-responsive (i.e. clicking on any FT handle, trying to see either profile or post history, but nothing would happen. Tried three times in a row).
Is this a Monday night system blue or what?
Is this a Monday night system blue or what?
#1480
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Sydney - Australia
Programs: BD, QF, QR/EY/GF & HH Gold/SPG, Hertz#1G
Posts: 11,079
The search failure (and need to use Advanced Search) should be pointed out a little more by the FT teams.
As you say, it is a very easy workaround, once such knowledge is shared.
The speed of FT seems fine now and I only noticed slowdowns a few times recently.
As you say, it is a very easy workaround, once such knowledge is shared.
The speed of FT seems fine now and I only noticed slowdowns a few times recently.
#1481
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
Maybe I'll take some time to go over the problems from the search problems thread (a lot of it is just FTers venting), make a list of the problems/issues, PM Mikel and get an update as to where those things stand now, and start an IB Search Tool Workarounds for Known Issues (and issues awaiting a solution/workaround) thread (where FTers can post solutions/workarounds for the issues raised in the thread search problems thread. Of course then I'll have to keep editing the first post to update it.
Right now I am running into problems with the system slowness (not too significantly slow, mainly by a few seconds of delay) and occasionally non-responsive (i.e. clicking on any FT handle, trying to see either profile or post history, but nothing would happen. Tried three times in a row).
Is this a Monday night system blue or what?
Is this a Monday night system blue or what?

#1482
Join Date: May 2004
Location: Home
Programs: AA, Delta, UA & thanks to FTers for my PC Gold!
Posts: 7,674
It's not really that big a problem. I thought by reporting any "abnormality" of the system performance, tied with the time stamp, might give the IT folks a good data point to diagnose the problem spots.
#1483
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
Like I said, it's not very significant. It was just a few seconds of delay when I reported it, during that specific hour/moment. It only lasted for about 5-10 minutes. Not sure if that's an ad-loading or traffic flow issues.
It's not really that big a problem. I thought by reporting any "abnormality" of the system performance, tied with the time stamp, might give the IT folks a good data point to diagnose the problem spots.
It's not really that big a problem. I thought by reporting any "abnormality" of the system performance, tied with the time stamp, might give the IT folks a good data point to diagnose the problem spots.

On another note, I printed out the entire search problems thread, next, it's colored highlighter time: problems, fixed, workarounds, suggestions, etc. I'll probably PM the list to you, if you don't mind double checking that I got everything, before PMing it to Mikel and starting the Master List of Search Tool Solutions/Workarounds (or similar). It's probably a while off, and I may do it by sections, as I get a full page of them.
#1484
Join Date: May 2004
Location: Home
Programs: AA, Delta, UA & thanks to FTers for my PC Gold!
Posts: 7,674
Sadly, it may be true. 
However, being an end FT user, I just do what I can do and report the problems I encounter. What IB and FT IT staff decide to do with (or ignore) the info, that's beyond my control.
If you need an extra set of eyes, I'll do my best. I am not a techie, so don't expect I'll catch them all.
Instead of pm, send your list to my email, so I don't have to worry about the quota of PM. (I don't have the privileged 2500 limit.
)
I hope IB will appreciate you volunteer so much of your personal time. I also hope they will take in all of our input and make our FT visits a much more pleasant experience.

However, being an end FT user, I just do what I can do and report the problems I encounter. What IB and FT IT staff decide to do with (or ignore) the info, that's beyond my control.
Instead of pm, send your list to my email, so I don't have to worry about the quota of PM. (I don't have the privileged 2500 limit.
)I hope IB will appreciate you volunteer so much of your personal time. I also hope they will take in all of our input and make our FT visits a much more pleasant experience.
Last edited by lin821; Apr 10, 2008 at 8:41 am
#1485


Join Date: Apr 2005
Posts: 2,312
I don't want to put a crimp in your plans, but I should let you know we have already compiled a list of the issues that have been raised in that thread and placed them on a task list. If you would like to continue to compile the list you have and send it my way that would be welcomed, but I'd hate to see you spend a lot of time unknowingly duplicating effort.
I think the workaround thread is a good idea.

