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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Report FT SLOWNESS on this thread (https://www.flyertalk.com/forum/technical-support-feedback/165219-report-ft-slowness-thread.html)

kappa Aug 22, 2001 4:29 pm

It is impossible! Minutes to go just from AA pg1 to AA pg2. Buzz doesn't exist.

I have been a defender of the Forums restructuring and Moderator enforcement of discipline by movement of posts. Now I'm having second thoughts.

I'd like to check some more forums; but my "too much free time" is up - and I'm outta here.

Vulcan Aug 22, 2001 4:33 pm

Have been trying to access the CO board for 3 hours with no luck

kappa Aug 22, 2001 4:33 pm

Sorry for the dupe. Didn't even realize I had hit the "submit" key again. Obviously it was after the post of the those above. This goes to show how slow the board has been today. It took minutes just bring up my dupe post to edit.

BTW it is now 21:55 FT board time on 22 Aug.

[This message has been edited by kappa (edited 08-22-2001).]

0524 Aug 22, 2001 4:46 pm

I generally enjoy FT before and after normal work hours. FT continues to be zippy early in the morning, but very difficult to access in the 5:30-7 p.m. range in the East. I have a DSL line here at the office. I love FT and hope we can correct this. Thanks.

avgas Aug 22, 2001 8:13 pm

The major Fora all seem down right now.

Andrew Yiu Aug 22, 2001 9:27 pm

Very slow today and I am running on cable modem.

UAL Traveler Aug 22, 2001 11:00 pm

Here in Bangkok the UA and Buzz forums are not loading at all.

cblaisd Aug 23, 2001 12:37 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PG: Its very slow (I'm on T1). I can't reach MilesBuzz or United.[/B]</font>
Ditto. Frustrating for all!


blairvanhorn Aug 23, 2001 4:43 am

Right now it's back up and running well, including UA and Buzz.

Kremmen Aug 23, 2001 5:34 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Michael at WebFlyer:
I have been working on the problem all day and all still seems to be very, very slow. I'm on a cable modem and everything seems slow on the web today so I'm not entirely sure that it's just our server.</font>
Michael, how about being a little more specific in future?

If you've checked the server logs (I assume the web server logs relevant performance and access statistics), you should have a very good idea of how heavily loaded it was at any time, how long requests were taking to be served, etc. If you've done traceroutes to the server, you must know where the delays are, if they are packet propagation delays rather than some fault with the server.

While the rest of HungryTraveler's response was a bit unnecessary, I must agree with this one: "Suggest you come up with better and more factual responses as to what is STILL wrong with Webflyer." Terms such as "seems to be" and "I'm not entirely sure" are the sort one expects from front-line ISP phone support people who don't know what they are talking about.

phoenixitc Aug 23, 2001 5:54 am

The lack of responses from FlyerTalk staff might indicate that they don't know what's wrong. I've noticed that the slowness problem clears up early in the a.m. which might indicate reboots of the server.

I've done tracerts and there doesn't appear to be a network-related problem. It's either the app or the server.

Why FlyerTalk staff fail to let us know is both frustrating and unprofessional. We aren't here to browbeat this but a little courtesy and information would be nice. We are the customer and can be understanding with a little bit of feedback.

RSSrsvp Aug 23, 2001 7:43 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by phoenixitc:
Why FlyerTalk staff fail to let us know is both frustrating and unprofessional. We aren't here to browbeat this but a little courtesy and information would be nice. We are the customer and can be understanding with a little bit of feedback.</font>
I am just curious how much you have paid for the service that you are receiving on FT? They are all volunteers from the Inside Flyer staff that work on the FT boards. We all have to be a little more patient, and eventually the bugs will be worked out. The feedback that we are receiving from them is confirming that they are aware of a problem.


phoenixitc Aug 23, 2001 9:54 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rssrsvp:
I am just curious how much you have paid for the service that you are receiving on FT? They are all volunteers from the Inside Flyer staff that work on the FT boards. We all have to be a little more patient, and eventually the bugs will be worked out. The feedback that we are receiving from them is confirming that they are aware of a problem.

</font>
As a VP of IT I have certain expectations from my staff and company with regards to what my company provides as a service, fee-based. Granted FlyerTalk is a free service but even "volunteers" should have the courtesy to keep us informed.

Actually...your comment was out-of-line and not requested. Have a nice day!


dgolds Aug 23, 2001 1:47 pm

Michael: Slow every time I tried to access FT yesterday. I stopped trying after a while. Performance feels much better today.

I think a lot of us here would appreciate getting an occasional update on the problems. It's a little like being stuck on the ground waiting for a flight that's an hour late to take off with no departure time in sight - for some reason, it feels much better just to know what's going on. I agree with other people who have said that we're not paying for FlyerTalk, and remain grateful for the free service, but at the same time it would still be nice to be clued in.

In any case, I appreciate your efforts.

PG Aug 23, 2001 3:50 pm

I can't access the AA forum now. I get the message:
The page cannot be displayed


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