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View Poll Results: Q: What is your view on FlyerTalk implementing a "Helpful" button feature?
Support
433
59.72%
Oppose
275
37.93%
No opinion
17
2.34%
Voters: 725. You may not vote on this poll

Old Jan 12, 2015, 9:07 pm
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Some FTers are supportive of like/helpful button. Some are not. Some on both sides of the issue have questions, concerns and/or need more info. This wiki attempts to highlight them in bullet format/"cliff notes" version from the 566 posts in this thread. More detailed information regarding the pros/cons/questions/concerns/info can be garnered by reading the entire thread, where FTers on both sides of the like/helpful button have been eloquent/provided valuable input.

Pros:
* Makes Flyertalk more modern; more like Facebook, LinkedIn, and other progressive internet bulletin boards
* A like/helpful button would minimize unnecessary replies such as +1.
* Streamlines posts
* Positive feedback incentivizes quality content/FTers will post more
* Some people wont take time to write a thank you but will post a like
* Those with more likes/helpfuls are considered knowledgable

Cons:
* Makes it easier for airlines/companies to find mistake fares/glitches/underground tricks
* Makes Flyertalk more like Facebook/dumbs it down
* FT had rating system here years ago and it did not go well
* System can be gamed/cliques develop
* Clutters up posts/takes up valuable screen space
* Will not eliminate +1s/+1s also provide positive feedback
* Posts that have inaccurate info can also get likes/doesn't mean poster is knowledgable
* If FTers post info & it doesn't get likes/helpfuls, less incentive to post more
* Some who might have posted info in the past will now just post like, so less information provided to other FTers.
* Older posts will tend to have more likes/helpfuls on average than newer posts in the same thread, which can be misleading when the information is out-of-date. [added by MSPeconomist]

Questions, concerns about how it will work, and/or information based on brief internal trial already done
* If implemented, can FTers who prefer not to utilize the like/helpful button turn it off so that they don't see it?
* Is there a software way to separate likes of posts from posters? (Limited trial indicates no; don't know if software can be changed to do so)
* Can a post/day count be implemented before implementing for FTers, similar Omni/CC? (Yes)
* Can certain forums have it turned off such as Omni? (No, current software is it's either all forums or none)
* If a sitewide trial is created, what are the metrics for success or failure?
* What is the goal of this/how will the data be used?
* If customization of current software is required, will this take away from development on other projects such as a better mobile app?
* Will or can there be a dislike/unhelpful button?
* What happens if a post that is "liked" gets its content edited and ends up having a different meaning than it initially had at the time the post was "liked"?
* Can threads or individual posts deemed helpful be bookmarked/saved?
* Can users "opt out" and select to remove all trace of the system, as is currently possible with the ignore list and removing view of signatures?
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Old Dec 29, 2014 | 12:57 am
  #421  
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Originally Posted by JonNYC
Don't be bullied.
The comment seems a non-sequitur if not also rich advice in a relevant context. Did something disappear in this thread in the past couple hours between nsx's post and yours?
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Old Dec 29, 2014 | 3:25 am
  #422  
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Originally Posted by OverThereTooMuch
I agree. Normal user votes should stay confidential. Votes from Talkboard members should be public.
Votes from TB members are public, once voting has concluded.
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Old Dec 29, 2014 | 5:29 am
  #423  
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Really guys - some conspiracy theorists we got here! Lobbying on such a minor issue on FT?!

Originally Posted by 84fiero
+1,000 on that.

I had originally voted "yes" in the poll, on the basis that the concept seemed harmless and if folks wanted it, why not. But if I had to do it over, I'd vote "no" for two reasons. One, the "opposition" arguments have swayed me more, and two, having now lost the old FT app when I switched to a new android phone, I'd prefer IB's time and resources be spent on that rather than a frivolous new feature.
I would love for a better mobile site as well as an Android app back (and hits time, that works well). But I don't see why one has to come at the expense of the other

Originally Posted by kipper
I was hoping you were incorrect, but the more I see, the more I think you are correct that this is a done deal.
Why you sad about that? It's a done deal and ready to go in that the software is already developed and ready to be rolled *if* FT chooses to implement. They/we don't have to

Originally Posted by rwoman
I think this thread in the BA forum has increased traffic:
http://www.flyertalk.com/forum/briti...our-forum.html
I was most surprised from that thread that BA is the busiest forum @:-)
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Old Dec 29, 2014 | 5:45 am
  #424  
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Originally Posted by joshwex90
Why you sad about that? It's a done deal and ready to go in that the software is already developed and ready to be rolled *if* FT chooses to implement. They/we don't have to
I'm sad that there's been very little thought given to this by those pushing for it, yet when people bring up concerns, they are told there is "inside" information, or their concerns are minimized, and there's been no plan presented. I also think this will cause many, many issues in some forums, but some are unwilling to consider, or even listen to those concerns.
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Old Dec 29, 2014 | 6:07 am
  #425  
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Originally Posted by joshwex90
Really guys - some conspiracy theorists we got here! Lobbying on such a minor issue on FT?!
Or with "conspiracy theorist" taken as interchangeable with "lobbyist" on the issue, yes.

Helpful post this is, so who can "like"/"helpful" note it in 2015 or 2016 or whenever this feature gets enabled for the FT masses? Will it still be "liked"/"helpful" then?
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Old Dec 29, 2014 | 6:27 am
  #426  
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Originally Posted by kipper
I'm sad that there's been very little thought given to this by those pushing for it, yet when people bring up concerns, they are told there is "inside" information, or their concerns are minimized, and there's been no plan presented. I also think this will cause many, many issues in some forums, but some are unwilling to consider, or even listen to those concerns.
But it's not like it's been implemented or even for sure will be. If you're opposed I understand being upset if it's implemented. But considering the vote hasn't happened (finished?) yet, and it seems TB is leaning *against* it, why the sadness?

As for the inside information, this thread got a bit too unwieldy for me to even follow. What do you mean?
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Old Dec 29, 2014 | 10:34 am
  #427  
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Originally Posted by kipper
yet when people bring up concerns, they are told there is "inside" information
Did you miss nsx's post?

Originally Posted by nsx
The inside information was Carol's internal demonstration and related information that she herself posted just a short while later. You make it sound sinister when you know it's not.
As well as his older apology for misusing the term:

Originally Posted by nsx
Yes. I shouldn't have used a loaded term like inside information to refer to what was merely knowledge that some relevant capabilities do exist within vBulletin. I don't yet know what they are, but I'm sure many users of vBulletin do.
Since it's been made (more or less) public now, I'll connect the dots and back up nsx's claim that it was nothing sinister. Carol had conferred with the IB admins and confirmed that there was an existing plug-in that IB would be willing and able to use in the event the TalkBoard voted to implement this feature. In preparation for any "yes" vote that might occur, she had (independently of the TalkBoard) asked IB to temporarily turn this plug-in on as a test so she and the TalkBoard (and, incidentally, the forum moderators) could see what it looked like.

nsx's original (bad-word-choice) "insider information" post came after Carol made this announcement but before the plug-in was turned on, so he knew little about what the options were other than what Carol had said: that a plug-in existed, so if the TalkBoard were to vote yes, the implementation was technically feasible. Of course he couldn't say that here, because the information from Carol about the plug-in's existence was said in confidence. Simple as that.

IB then turned the plug-in on as per Carol's request, the test proceeded, and then Carol asked IB to turn the plug-in off.

Simple as that. Nothing malicious, sinister, or conspiratorial here. IB has always left the operation of FlyerTalk up to Carol, who has (so far) respected official votes of the TalkBoard, and nothing appears to have changed.

Last edited by jackal; Dec 29, 2014 at 10:48 am
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Old Dec 29, 2014 | 10:46 am
  #428  
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Originally Posted by nsx
I've taken several days off to collect my thoughts on this topic. I'll say again that I am delighted by the extensive discussion and surprised by the complexity of the issues and choices. At this point I am unlikely to advocate a site-wide reader feedback button. I would prefer to wait until the mobile application is working well and then find a way to enable reader feedback selectively by forum.

Now let me address some inaccurate hyperbole:

...

C'mon goalie, you know better than this. The inside information was Carol's internal demonstration and related information that she herself posted just a short while later. You make it sound sinister when you know it's not.

As to not giving answers, I don't understand why you would expect me or anyone to present a fully specified list of features and functionality when the whole point of this thread is to find the most useful set of features and functionality and then discuss whether or not we want to move forward to a trial of some sort.

...
So you're saying that the "like button" then called an "informative button" and now called a "site-wide reader feedback button." which you've been pushing is now something you're back-peddling on?

Now as to the "inside information"-you are the one who used that phrase and afaic, when someone uses that phrase, they are privvy to something that others are not and that doesn't come across as being up front and honest-it's really that simple. Whether it was not meant to be presented that way is another story but that's how it comes across to me

And as to not giving answers and "not understanding why you would expect me or anyone to present a fully specified list of features and functionality when the whole point of this thread is to find the most useful set of features and functionality and then discuss whether or not we want to move forward to a trial of some sort."- Isn't it the job of someone proposing something to have answers in hand. I'm not saying to have all the answers to all the issues & questions but at least have the basic abc's as that imho is the job of the presenter and not the job of the audience to be doing the presenter's homework
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Old Dec 29, 2014 | 11:01 am
  #429  
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Originally Posted by goalie
Isn't it the job of someone proposing something to have answers in hand. I'm not saying to have all the answers to all the issues & questions but at least have the basic abc's as that imho is the job of the presenter and not the job of the audience to be doing the presenter's homework
I guess that depends on whether one regards this as a collaborative design effort or a group critiquing one person's design.

As to back pedaling, I always feel free to modify my opinion when I get new information. Don't you? Isn't that the point of this thread? Or do you regard it as somehow unfair to the critics if the initial proposal changes in response to member feedback?

Here's what I just posted on the reopened OMNI thread:

Originally Posted by nsx
I started with a pledge to study the possibilities fully and with the expectation that reader feedback similar to Facebook's Like would benefit FlyerTalk. Early comments led to a change from "Like" to "Helpful" in order to focus the intent of reader feedback. The thread title is therefore slightly out of date, although the poll question is clear. It also became clear early on that a gradual approach like we used for image content was preferable.

My current thinking, for those not wanting to read 400 posts, is that reader feedback could help some forums and could harm others. Therefore we would need software that can show the Helpful button in some forums but not others. That software does not currently exist, and it's quite properly not the top priority.

I remain in favor of step by step per-forum trials of reader feedback when Internet Brands is able to support them. I think there is much we can do in the meantime to define what other features would or would not add value to FlyerTalk. It's not obvious to me what summary information should be visible to whom.

I wish the poll had emphasized the fact that any Helpful button will go through a trial period rather than being turned on site-wide and left on, but I'm happy to have even a rough indication of member sentiment on the issue.

Because of the implementation challenges and priorities, don't expect anything to happen soon. For example, if we can't get the software, we are unlikely even to vote on doing a single forum test. But it's great that we have been able to uncover quite a number of pros and cons on the general concept and on specific features and functions. The current discussion will help this and future TalkBoards considering versions of reader feedback. It might even help steer the future capabilities of the vBulletin platform.

Your TalkBoard members are a careful and responsible lot. Don't expect to see anything risky or radical meet the required 2/3 vote. That's the way it should be.
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Old Dec 29, 2014 | 11:04 am
  #430  
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Originally Posted by goalie
So you're saying that the "like button" then called an "informative button" and now called a "site-wide reader feedback button." which you've been pushing is now something you're back-peddling on?
It sure sounded to me when nsx started this thread that he was primarily interested in soliciting member feedback and ideas for whether something like this should be implemented and how it should be implemented. We've had almost a thousand posts of discussion on the idea, some of it productive discussion. I don't see how this could possibly be considered "backpedaling."

Originally Posted by goalie
Now as to the "inside information"-you are the one who used that phrase and afaic, when someone uses that phrase, they are privvy to something that others are not and that doesn't come across as being up front and honest-it's really that simple. Whether it was not meant to be presented that way is another story but that's how it comes across to me
See my previous post and the respective included quotes of nsx's previous posts. If you do not believe that my post and the posts of his that I quoted address your concern, then I suppose there is not much point in continuing to discuss this with you.

Originally Posted by goalie
And as to not giving answers and "not understanding why you would expect me or anyone to present a fully specified list of features and functionality when the whole point of this thread is to find the most useful set of features and functionality and then discuss whether or not we want to move forward to a trial of some sort."- Isn't it the job of someone proposing something to have answers in hand. I'm not saying to have all the answers to all the issues & questions but at least have the basic abc's as that imho is the job of the presenter and not the job of the audience to be doing the presenter's homework
No, it's not, not when the person posting explicitly opens the discussion with (emphasis mine):

Originally Posted by nsx
With the recent addition of the "Breaking News" alert button at the bottom of each post, I figure that Internet Brands has once again shown us that new features can be implemented if the desire is there. So I would like to reopen the "Like" topic for discussion.

I'm all in favor of taking some time to refine the idea and get IB's advice on implementation constraints
Originally Posted by nsx
CMK10 I intend to poll TalkBoard members on each feature and put the most favored features together before voting on anything.

By the way regardless of whether anything happens on this idea I hope this thread serves as a good example of how to take our time developing the best available consensus. That's a large part of why I'm doing this on the public forum almost exclusively. What you see here is very nearly exactly what normally happens in the private forum.
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Old Dec 29, 2014 | 11:20 am
  #431  
 
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When this thread was moved about a month ago, an admin pm'd me about the move, because I had participated materially in this discussion when I first joined.

Part of the experience upon which I drew my former advocacy for a like post button here came from my residency on other boards owned by IB, running software identical to FT's, but with the like feature enabled.

Since FT'rs never really had the opportunity to truly test this feature, let me briefly describe how it works:

When a reader clicks the like icon, a pop up window appears, enabling the reader to type a brief message to the poster about why they liked the post. When the poster logs back in and checks "MyFlyerTalk", the message appears, along with which post was liked. In this particular IB iteration, the specific number of likes is not shown to other users, but the accumulation of likes is reflected in the number of "bars" showing under the poster's name.

Everyone starts with one good reputation bar. Every 100 likes adds another bar up until 5 bars, after which it takes 200 likes to earn subsequent bars, and perhaps 300 or 400 more likes to earn the final 10th bar, after which no more reputation bars can be earned, regardless of additional likes. Believe it or not, when one reviews the contributory content of users with the full 10 bars... those bars are for the most part well deserved, because the likes cannot all come from the same people. Here's why:

Suppose Jackal genuinely liked my post on this thread, and clicked the button and told me so, and then Jackal also just so happened to genuinely like another post I made on another thread in a different section of FT. Jackal would be prevented from liking me again, until he liked enough other posts by other users first. This prevents friends from liking each other back and forth over and over.

So what if the post I made in the other forum is of more helpfulness than the post made in this forum? Too bad. Jackal still cannot like it, because he already liked one of my posts once, and cannot like another one of my posts again until he has found other posts by other users on the forum worthy of liking. But if my post in the other forum was really that helpful, Jackal woudn't have to like it, because presumably other people who found it useful would like it, which is how the system balances itself.

That all being said, after being a resident on FT for going on two months now, I no longer believe a like system of any kind should be introduced on this forum. I made a new friend on this forum, an experienced flyer who pointed out to me that people who fly a lot are typically A type personalities. They are outspoken. Assertive. Aggressive. That's why the companies are paying them to go wherever they are going all the time.

This is certainly one of the most fractious boards I've ever participated in. If I made a post commenting on how many times UA has changed the color scheme of their airplanes over the last 10 years, eventually someone is sure to ferret an argument out of the comment, myself included. But unlike a lot of other boards, the arguments made here are more often well considered, informative, and engaging, rather than just name calling. I appreciate the tension between differing ideas, and find this very thread to be one such example.

Another distinguishing feature I've found with the FT forum is the TalkBoard... a panel of persons that appear to have a role that is somewhat different than "Administrators" or "Moderators". I'm not entirely sure what role the Talkboard plays in the guidance of this site, but if the virtues and values that are self evident in NSX's posts and handling of the discussion of this issue are of any example, then we are in very good hands. Thank you NSX!
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Old Dec 29, 2014 | 11:30 am
  #432  
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Originally Posted by jackal
...Simple as that. Nothing malicious, sinister, or conspiratorial here. IB has always left the operation of FlyerTalk up to Carol, who has (so far) respected official votes of the TalkBoard, and nothing appears to have changed.
Originally Posted by Flyertall
...but if the virtues and values that are self evident in NSX's posts and handling of the discussion of this issue are of any example, then we are in very good hands. Thank you NSX!
Amen to both.
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Old Dec 29, 2014 | 12:33 pm
  #433  
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I am still trying to figure out how anyone would gain from launching a conspiracy to implement this feature on FlyerTalk.

Can we please return to discussing the reasons as to whether or not a like or informative or site-wide reader feedback or whatever button should be activated as a feature of FlyerTalk instead of speculating on conspiracy theories and hidden agendas?
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Old Dec 29, 2014 | 12:36 pm
  #434  
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Thanks, Canarsie.

You would think this was setting the UN/NATO/EU Budget for 2015/16

It's a button. Use it or ignore it. Is it that difficult?

As to 'cliques', just "clique le bouton" to join one
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Old Dec 29, 2014 | 1:47 pm
  #435  
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Originally Posted by kipper

I'm sad that there's been very little thought given to this by those pushing for it, yet when people bring up concerns, they are told there is "inside" information, or their concerns are minimized, and there's been no plan presented.

I also think this will cause many, many issues in some forums, but some are unwilling to consider, or even listen to those concerns.
Yes all seems to be putting the cart before the horse to me.

Lets casually ask for member 'thoughts' on something tried and tested and discussed at length in secret by others, a minor detail not disclosed initially, until it was kind of blurted out by accident, and then the wallpapering began.

Isn't that how Zimbabwe 'works'?
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