View Poll Results: Q: What is your view on FlyerTalk implementing a "Helpful" button feature?
Support



433
59.72%
Oppose



275
37.93%
No opinion



17
2.34%
Voters: 725. You may not vote on this poll
Last edit by: Prospero
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Some FTers are supportive of like/helpful button. Some are not. Some on both sides of the issue have questions, concerns and/or need more info. This wiki attempts to highlight them in bullet format/"cliff notes" version from the 566 posts in this thread. More detailed information regarding the pros/cons/questions/concerns/info can be garnered by reading the entire thread, where FTers on both sides of the like/helpful button have been eloquent/provided valuable input.
Pros:
* Makes Flyertalk more modern; more like Facebook, LinkedIn, and other progressive internet bulletin boards
* A like/helpful button would minimize unnecessary replies such as +1.
* Streamlines posts
* Positive feedback incentivizes quality content/FTers will post more
* Some people wont take time to write a thank you but will post a like
* Those with more likes/helpfuls are considered knowledgable
Cons:
* Makes it easier for airlines/companies to find mistake fares/glitches/underground tricks
* Makes Flyertalk more like Facebook/dumbs it down
* FT had rating system here years ago and it did not go well
* System can be gamed/cliques develop
* Clutters up posts/takes up valuable screen space
* Will not eliminate +1s/+1s also provide positive feedback
* Posts that have inaccurate info can also get likes/doesn't mean poster is knowledgable
* If FTers post info & it doesn't get likes/helpfuls, less incentive to post more
* Some who might have posted info in the past will now just post like, so less information provided to other FTers.
* Older posts will tend to have more likes/helpfuls on average than newer posts in the same thread, which can be misleading when the information is out-of-date. [added by MSPeconomist]
Questions, concerns about how it will work, and/or information based on brief internal trial already done
* If implemented, can FTers who prefer not to utilize the like/helpful button turn it off so that they don't see it?
* Is there a software way to separate likes of posts from posters? (Limited trial indicates no; don't know if software can be changed to do so)
* Can a post/day count be implemented before implementing for FTers, similar Omni/CC? (Yes)
* Can certain forums have it turned off such as Omni? (No, current software is it's either all forums or none)
* If a sitewide trial is created, what are the metrics for success or failure?
* What is the goal of this/how will the data be used?
* If customization of current software is required, will this take away from development on other projects such as a better mobile app?
* Will or can there be a dislike/unhelpful button?
* What happens if a post that is "liked" gets its content edited and ends up having a different meaning than it initially had at the time the post was "liked"?
* Can threads or individual posts deemed helpful be bookmarked/saved?
* Can users "opt out" and select to remove all trace of the system, as is currently possible with the ignore list and removing view of signatures?
(lower right wiki corner)Some FTers are supportive of like/helpful button. Some are not. Some on both sides of the issue have questions, concerns and/or need more info. This wiki attempts to highlight them in bullet format/"cliff notes" version from the 566 posts in this thread. More detailed information regarding the pros/cons/questions/concerns/info can be garnered by reading the entire thread, where FTers on both sides of the like/helpful button have been eloquent/provided valuable input.
Pros:
* Makes Flyertalk more modern; more like Facebook, LinkedIn, and other progressive internet bulletin boards
* A like/helpful button would minimize unnecessary replies such as +1.
* Streamlines posts
* Positive feedback incentivizes quality content/FTers will post more
* Some people wont take time to write a thank you but will post a like
* Those with more likes/helpfuls are considered knowledgable
Cons:
* Makes it easier for airlines/companies to find mistake fares/glitches/underground tricks
* Makes Flyertalk more like Facebook/dumbs it down
* FT had rating system here years ago and it did not go well
* System can be gamed/cliques develop
* Clutters up posts/takes up valuable screen space
* Will not eliminate +1s/+1s also provide positive feedback
* Posts that have inaccurate info can also get likes/doesn't mean poster is knowledgable
* If FTers post info & it doesn't get likes/helpfuls, less incentive to post more
* Some who might have posted info in the past will now just post like, so less information provided to other FTers.
* Older posts will tend to have more likes/helpfuls on average than newer posts in the same thread, which can be misleading when the information is out-of-date. [added by MSPeconomist]
Questions, concerns about how it will work, and/or information based on brief internal trial already done
* If implemented, can FTers who prefer not to utilize the like/helpful button turn it off so that they don't see it?
* Is there a software way to separate likes of posts from posters? (Limited trial indicates no; don't know if software can be changed to do so)
* Can a post/day count be implemented before implementing for FTers, similar Omni/CC? (Yes)
* Can certain forums have it turned off such as Omni? (No, current software is it's either all forums or none)
* If a sitewide trial is created, what are the metrics for success or failure?
* What is the goal of this/how will the data be used?
* If customization of current software is required, will this take away from development on other projects such as a better mobile app?
* Will or can there be a dislike/unhelpful button?
* What happens if a post that is "liked" gets its content edited and ends up having a different meaning than it initially had at the time the post was "liked"?
* Can threads or individual posts deemed helpful be bookmarked/saved?
* Can users "opt out" and select to remove all trace of the system, as is currently possible with the ignore list and removing view of signatures?
"Like" Button?
#406




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
If we are going to conflate "like" and "helpful" then there is no point in having such a button since it becomes meaningless. On the other hand, if we are to have a "helpful" button that actually means "this post contains helpful factual information" then that could be useful, especially if there was a way to view a large thread that only showed posts rated "helpful".
I fear this poll and thread has already conflated "like" and "helpful" and hence the votes and comments are only making the issue more confusing as people are talking about different things as if they are the same.
I fear this poll and thread has already conflated "like" and "helpful" and hence the votes and comments are only making the issue more confusing as people are talking about different things as if they are the same.
#407
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 52,783
All due respect but, can we dial it back a notch here? I would say there's a 99.999999% chance that there is no lobbying effort. Yes, nsx wants this button, but I imagine he has better things to do with his time, as does anyone else in favor of this, then going out and lobbying people to vote for it. We're talking about a possible change to an internet bulletin board here...let's keep some perspective.
Plus, that poll can go to 60/40, or 75/25, and certain TB Members will still vote no.
Plus, that poll can go to 60/40, or 75/25, and certain TB Members will still vote no.
#408
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
There is nothing intrinsically wrong with lobbying efforts, or with people registering as new members to vote, or people deciding to vote on an issue when otherwise they aren't very active on FT in terms of posting terms. It's a freely available vote opportunity for any and all registered FT accounts that aren't suspended, right?
#409
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
If we are going to conflate "like" and "helpful" then there is no point in having such a button since it becomes meaningless. On the other hand, if we are to have a "helpful" button that actually means "this post contains helpful factual information" then that could be useful, especially if there was a way to view a large thread that only showed posts rated "helpful".
I fear this poll and thread has already conflated "like" and "helpful" and hence the votes and comments are only making the issue more confusing as people are talking about different things as if they are the same.
I fear this poll and thread has already conflated "like" and "helpful" and hence the votes and comments are only making the issue more confusing as people are talking about different things as if they are the same.
#410
Moderator: Hilton Honors forums




Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 25,432
#411
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist




Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,491
What is "helpful" is something that varies based on opinion. Or is FT going to have a FT word police force that decides whether or not your idea of helpful is superior or inferior to someone else's idea of "helpful"? Use of "like" would include liking things that are "helpful", regardless of whether or not someone else's idea of helpful is akin to your idea of helpful or not.
#412
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
This also brings to light another matter. If a post about attaining status is marked helpful in 2014 but the program rules change in 2015 or any subsequent time, is that post still helpful or does it fall into the misleading category? The same can be said for any manufactured spend post or credit card churning post. The rules change frequently and some posts would no longer be helpful.
And when what is fact can't be confirmed by someone else, does that make the fact posted less "helpful" even when it is confirmed fact by those in a position of authority or with reliable access to such authorities outside FT?
This "helpful" or "like" thing turning out to be helpful in any way other than by being a school-type popularity contest of sort or mere entertainment? I have my doubts that there is any chance of that being the general case. I expect it will just be clutter to my eyes after the novelty (of the popularity contest/games) wanes. Or can members disable this feature for their own posts, for the like/helpful counters, and for viewing "likes" if they care to do so?
Last edited by GUWonder; Dec 28, 2014 at 4:33 pm
#413




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,124
Obviously, those actively participating in threads would want to see all posts and would respond to some. But those who do as we implore and use the search feature to find information may wish to view long threads (with thousands of posts) with only 'helpful' posts visible.
#414
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,074
Indeed. What is to be "liked"/"helpful" at one time may not be so in a different time context. Will the notations/counters be wiped out and reset after fixed periods of time? Will they be wiped out for posts edited after they were noted/counted as "liked"/"helpful".
And when what is fact can't be confirmed by someone else, does that make the fact posted less "helpful" even when it is confirmed fact by those in a position of authority or with reliable access to such authorities outside FT?
This "helpful" or "like" thing turning out to be helpful in any way other than by being a school-type popularity contest of sort or mere entertainment? I have my doubts that there is any chance of that being the general case. I expect it will just be clutter to my eyes after the novelty (of the popularity contest/games) wanes. Or can members disable this feature for their own posts, for the like/helpful counters, and for viewing "likes" if they care to do so?
And when what is fact can't be confirmed by someone else, does that make the fact posted less "helpful" even when it is confirmed fact by those in a position of authority or with reliable access to such authorities outside FT?
This "helpful" or "like" thing turning out to be helpful in any way other than by being a school-type popularity contest of sort or mere entertainment? I have my doubts that there is any chance of that being the general case. I expect it will just be clutter to my eyes after the novelty (of the popularity contest/games) wanes. Or can members disable this feature for their own posts, for the like/helpful counters, and for viewing "likes" if they care to do so?
#415
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
True, but if there is a "helpful" button that is used to mark posts that contain helpful information (as opposed to simply posts or posters liked by someone) this could be a good step towards making FT more useful to more people. Even if old threads or old posts (e.g., more than a few years) are discounted and viewed as less helpful despite the 'helpful' button on posts.
Possibly no, in which case we're no worse off than now. But there is a chance that it could be a step forward, especially if combined with a way to view threads that only shows such posts.
Obviously, those actively participating in threads would want to see all posts and would respond to some. But those who do as we implore and use the search feature to find information may wish to view long threads (with thousands of posts) with only 'helpful' posts visible.
Possibly no, in which case we're no worse off than now. But there is a chance that it could be a step forward, especially if combined with a way to view threads that only shows such posts.
Obviously, those actively participating in threads would want to see all posts and would respond to some. But those who do as we implore and use the search feature to find information may wish to view long threads (with thousands of posts) with only 'helpful' posts visible.
The "do a search" (or not doing it) stuff will continue -- probably just as much as usual -- with or without this feature enabled for general member play. The more complicated a forum becomes, the harder it may become for new/less-experienced members to separate signal from noise as the like/helpful games would enable another source for noise on FT. Din can be entertaining, but it can also lead to tin ears and more din.
Is there going to be a search feature for only "liked"/"helpful" noted posts? Is it going to default by pulling up every post with one "like"/"helpful" notation? Will members be able to note their own post as "like"/"helpful"? The answer to that last question is probably no, right?
The more I think about this, this feature being turned on for us plebes can make FT a more entertaining place if your idea of entertainment is the OMNI Games type threads. Want a lot of "likes"/"helpful" notes? Then play the popularity games and become a member of the clique that clicks for members of the clique and run up those counters (masked or not).
Last edited by GUWonder; Dec 28, 2014 at 6:21 pm
#416
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,848
I've taken several days off to collect my thoughts on this topic. I'll say again that I am delighted by the extensive discussion and surprised by the complexity of the issues and choices. At this point I am unlikely to advocate a site-wide reader feedback button. I would prefer to wait until the mobile application is working well and then find a way to enable reader feedback selectively by forum.
Now let me address some inaccurate hyperbole:
I don't see how a complete reading of what I have posted in this thread could lead either of you to conclude that I believe there are 6 TalkBoard votes for reader feedback or that that CD has decided to add reader feedback. This is a study in progress, not an attempt to force some existing product on our members. I suppose Carol could do that, but that's not at all her style, as everyone knows.
For goodness sake, we do have some odd theories going here. Seriously, what would be the point of asking for members' opinions and then manipulating the poll? That would only make sense if you were intent on forcing an outcome regardless what arguments were made. TalkBoard members can be stubborn, but we listen well. We wouldn't want anyone messing with our input from members.
The observations and arguments made in this thread are much more important to me than the vote count in the poll. We need to consider all the advantages and disadvantages when specifying potential reader feedback functionality. The fact that the poll is approximately evenly split warns us to be even more careful not to solve one problem by creating two more.
C'mon goalie, you know better than this. The inside information was Carol's internal demonstration and related information that she herself posted just a short while later. You make it sound sinister when you know it's not.
As to not giving answers, I don't understand why you would expect me or anyone to present a fully specified list of features and functionality when the whole point of this thread is to find the most useful set of features and functionality and then discuss whether or not we want to move forward to a trial of some sort.
There are enough questions in this thread to keep me busy a long time thinking about features and functionality. I'm not in a rush and the mobile app comes first, so there is plenty of time to discuss first features, then feasibility, then options for a trial. After all that we might vote on something, or we might not. It's the farthest thing from a done deal than I've ever seen on TalkBoard, outside some votes which were conducted purely for show.
Don't underestimate the ability and diligence of TalkBoard members to read and understand the issues and to make intelligent decisions for the benefit of FlyerTalk members.
Example: Given that a forum-specific reader feedback button is not currently available I for one am going to proceed very slowly and carefully. While we could run a short trial of site-wide reader feedback, that would be largely pointless unless we knew that we could have forum-specific reader feedback in the near future.
Please keep the comments flowing here. Your TalkBoard members are reading them.
Now let me address some inaccurate hyperbole:
All due respect but, can we dial it back a notch here? I would say there's a 99.999999% chance that there is no lobbying effort. Yes, nsx wants this button, but I imagine he has better things to do with his time, as does anyone else in favor of this, then going out and lobbying people to vote for it. We're talking about a possible change to an internet bulletin board here...let's keep some perspective.
The observations and arguments made in this thread are much more important to me than the vote count in the poll. We need to consider all the advantages and disadvantages when specifying potential reader feedback functionality. The fact that the poll is approximately evenly split warns us to be even more careful not to solve one problem by creating two more.
You ask valid questions ^ and I'm sure that this will be spun by those pushing this in a way to make "well, gosh golly gee, we never thought about that at all" to "I have some inside information that I can't share but don't worry be happy" instead of giving us real answers 

As to not giving answers, I don't understand why you would expect me or anyone to present a fully specified list of features and functionality when the whole point of this thread is to find the most useful set of features and functionality and then discuss whether or not we want to move forward to a trial of some sort.
There are enough questions in this thread to keep me busy a long time thinking about features and functionality. I'm not in a rush and the mobile app comes first, so there is plenty of time to discuss first features, then feasibility, then options for a trial. After all that we might vote on something, or we might not. It's the farthest thing from a done deal than I've ever seen on TalkBoard, outside some votes which were conducted purely for show.
Don't underestimate the ability and diligence of TalkBoard members to read and understand the issues and to make intelligent decisions for the benefit of FlyerTalk members.
Example: Given that a forum-specific reader feedback button is not currently available I for one am going to proceed very slowly and carefully. While we could run a short trial of site-wide reader feedback, that would be largely pointless unless we knew that we could have forum-specific reader feedback in the near future.
Please keep the comments flowing here. Your TalkBoard members are reading them.
#417
Suspended
Join Date: Jul 2001
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Talk about people reading things how they wish -- sort of like how people read things as "helpful" however they wish.
I never concluded anything about whether or not nsx believed/believes that there are 6 TalkBoard votes for this feature to be enabled; nor did I ever conclude anything about whether or not nsx believed/believes that the CD has decided to have this featured enabled for further use than what we have already had take place.
When I said the feature is a done deal and pretty much ready to go, I was talking about the feature, the software feature. I can't imagine IB decided to spend IT resources on this being pretty much ready to go if they thought it would be a commercial drag; but it doesn't take imagination to realize that a feature that is technologically a done deal and pretty much ready to go is far more likely to be toyed with than say something technically far more complex that is not currently deliverable.
Inaccurate hyperbole? My second paragraph above is a response to inaccurate hyperbole.
I never concluded anything about whether or not nsx believed/believes that there are 6 TalkBoard votes for this feature to be enabled; nor did I ever conclude anything about whether or not nsx believed/believes that the CD has decided to have this featured enabled for further use than what we have already had take place.
When I said the feature is a done deal and pretty much ready to go, I was talking about the feature, the software feature. I can't imagine IB decided to spend IT resources on this being pretty much ready to go if they thought it would be a commercial drag; but it doesn't take imagination to realize that a feature that is technologically a done deal and pretty much ready to go is far more likely to be toyed with than say something technically far more complex that is not currently deliverable.
Inaccurate hyperbole? My second paragraph above is a response to inaccurate hyperbole.
#418
Moderator: Southwest Airlines, Capital One




Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,848
I misunderstood. Thanks for the clarification. Yes, IB has something ready to go. I'm pretty nearly convinced that it's not good enough for our purposes in its present state. It needs some work, which will not happen until the mobile app is done, if then. So to me, that makes it not a done deal. Maybe that's why I misunderstood.
#419
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,729
I misunderstood. Thanks for the clarification. Yes, IB has something ready to go. I'm pretty nearly convinced that it's not good enough for our purposes in its present state. It needs some work, which will not happen until the mobile app is done, if then. So to me, that makes it not a done deal. Maybe that's why I misunderstood.
#420




Join Date: Apr 2007
Location: SEA
Programs: AS MVPG, MGM Rewards Gold, Hhonors ???, National Executive
Posts: 2,708
I agree. Normal user votes should stay confidential. Votes from Talkboard members should be public.




