Swiss First Class Lounge just for Swiss
Sep 25, 2017, 12:11 pm
#316
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,458
Sep 30, 2017, 8:32 am
#317
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,119
Sep 30, 2017, 12:56 pm
#318
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,619
Planning LAX-TLV-LAX with LAX-TLV in AC Business Class, returning in First on LX with ZRH-LAX on LX 40 in First and ticketed as LX 40 not a codeshare.
Any issues with FCL access on an 014 AC ticket and an LX flight number?
Had originally planned LAX-TLV on UA but did not want to be denied access because of the 016 UA ticket problem.
Any issues with FCL access on an 014 AC ticket and an LX flight number?
Had originally planned LAX-TLV on UA but did not want to be denied access because of the 016 UA ticket problem.
Sep 30, 2017, 1:41 pm
#319
Join Date: Mar 2008
Posts: 4,859
Any reason why you need to the AC stock (other then taking one for the team and be the guinea pig)?
It's far out of my reach, but even having to think about this issue would probably make me call Air France... (do they even have a widebody ex TLV)?
It's far out of my reach, but even having to think about this issue would probably make me call Air France... (do they even have a widebody ex TLV)?
Sep 30, 2017, 1:54 pm
#320
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,619
Unfortunately, AF flies just the crappy Euro "Business" product ex-TLV, plus no 77W that day from CDG-LAX.
Oct 1, 2017, 7:16 am
#321
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CLP1, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Dia, WoH Globalist, Marriott Plat
Posts: 1,532
As was said above, good 'guinea pig' case for us to see, but don't envy the uncertainty for you guys.
Oct 1, 2017, 7:22 am
#322
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
I think if the OP is denied entry they would be denied incorrectly in this case.
Oct 1, 2017, 8:34 am
#323
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CLP1, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Dia, WoH Globalist, Marriott Plat
Posts: 1,532
Ticket stock was an issue because sometimes the boarding pass would only show the LX flight number rather than the UA codeshare number. So the lounge agents would check the ticket to see if it was pure LX or actually UA.
I think if the OP is denied entry they would be denied incorrectly in this case.
I think if the OP is denied entry they would be denied incorrectly in this case.
In any case, I hope you're right as the whole thing is ridiculous.
Oct 1, 2017, 11:43 am
#324
Join Date: Jun 2005
Location: HKG
Programs: LH HON
Posts: 195
It happened to me in 2015: Flight number on BP was LX40, ticket stock was 016 = no entry. At that time I didn't know that the mobile BP could have solved the issue so I walked over to the SEN lounge. Complained later and got a 300CHF restaurant voucher.
Oct 1, 2017, 11:54 am
#325
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
Exactly the reason why I didn't even bother to argue when I was refused entry today in GVA on a PEK-ZRH-GVA-BRU fare (all LX flightnumbers and 724 ticketstock). According to the dragons I would only be allowed FCL entry in the first airport being ZRH, despite holding a sameday BP in F and continuing on LX.
I will happily take their compensation.
I can't grasp why LX continues to irritate their premium pax with stupid little things like this.
I will happily take their compensation.
I can't grasp why LX continues to irritate their premium pax with stupid little things like this.
Oct 1, 2017, 12:03 pm
#326
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,458
Good question, probably no one really knows within LX why they're - sometimes - behaving like that. Save a penny, cost a pound. Let us know how much the restaurant voucher will be 
(I got 200 CHF last time they denied access despite better knowledge)
But those that SHOULD know apparently don't care (Lufthansa group management) what's going on. Or they don't know. That would be even worse, actually.
(I got 200 CHF last time they denied access despite better knowledge)But those that SHOULD know apparently don't care (Lufthansa group management) what's going on. Or they don't know. That would be even worse, actually.
Oct 1, 2017, 12:16 pm
#327
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 764
I can't fathom this is something they feel that should not be addressed. But then again, it does not seem to get solved so I guess it's not on their priority list.
I got 300 CHF last time. Frankly speaking today I was a bit more annoyed due to the arrogant tone of one of the dragons, but then again the other one was very nice in her apologetic explanation - albeit wrong.
I got 300 CHF last time. Frankly speaking today I was a bit more annoyed due to the arrogant tone of one of the dragons, but then again the other one was very nice in her apologetic explanation - albeit wrong.
Oct 1, 2017, 2:39 pm
#328
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,408
There's more discussion on this thread, including a response from Swiss, regarding access: http://loyaltylobby.com/2015/07/21/s...-class-lounge/
It's possible some agents are interpreting the rules incorrectly. That probably requires further work.
Oct 1, 2017, 3:12 pm
#329
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
For that reason I doubt the mobile BP is a reliable work around if your reservation carries non-SWISS flight numbers.
Oct 2, 2017, 12:12 pm
#330
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,458
Boarding pass is a tricky one. It can show LX as the flight designator even when the underlying ticket carries the UA flight number. The lounge ladies are not fooled by that: I think they have a list of those entitled to use the lounge under their company's byzantine rules.
For that reason I doubt the mobile BP is a reliable work around if your reservation carries non-SWISS flight numbers.
For that reason I doubt the mobile BP is a reliable work around if your reservation carries non-SWISS flight numbers.
I thought same day LH group F ticket will be enough? Or does it has to be on the same PNR by now to gain access to the FCL?