Last edit by: ElevatorEnthusiast
Sheraton Grande Sukhumvit, Bangkok, Thailand [Master Thread]
#3001
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
#3002
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
SGS offers SPG Plats more benefits than any other SPG hotel in the system. Rossini's is a new addition for free Plat breakfast and I appreciate the choice. Rossini's is an upscale restaurant and as such should have a dress code. Anyone who doesn't want to abide by the simple dress code can choose not to have breakfast at Rossini's.
I'm surprised at the number of negative responses on this subject. You guys are free to leave SGS to those who love the hotel and what Richard Chapman has done. All over freaking slippers.
I'm surprised at the number of negative responses on this subject. You guys are free to leave SGS to those who love the hotel and what Richard Chapman has done. All over freaking slippers.
#3004
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
The point is for us to discuss how to improve things... I love SGS as well and stayed 3 times there last year, however, I find the portion sizes at Rossini's too small. I am certainly not a glutton so don't need Orchid but would appreciate being able to order more than one item off the menu. The last time I ordered a steak it was like 3-4 bite sizes. If Rossini's is supposed to be an upscale choice, then it should be upscale a la Vana Belle's breakfast which is spectacular (one can order as much as they want off a menu) or at least be able to order a bit more/ have more flexibility when ordering. But I would be fine if portion sizes were larger.
And for me, I don't like a dress code for breakfast in a tropical area when on vacation. And yes I would choose to go elsewhere than SGS if I have to worry about what my family is wearing to eat in the morning. SGS has a choice on its dress codes etc, just like we have a choice to spend elsewhere despite liking SGS. I actually stayed at Plaza Athenee twice last year instead of SGS precisely because the breakfast there is more substantial (yet relaxed) tha Rossini's.
And for me, I don't like a dress code for breakfast in a tropical area when on vacation. And yes I would choose to go elsewhere than SGS if I have to worry about what my family is wearing to eat in the morning. SGS has a choice on its dress codes etc, just like we have a choice to spend elsewhere despite liking SGS. I actually stayed at Plaza Athenee twice last year instead of SGS precisely because the breakfast there is more substantial (yet relaxed) tha Rossini's.
#3005
Join Date: May 2010
Location: Earth ... for now
Programs: UA 2MM * Marriott Ambassador LT Titanium * IHG Diamond Ambassador * Hilton Diamond *
Posts: 1,787
I agree and don't appreciate when other properties (think about another LC hotel) have a dress code stated at the entrance of their lounge + benefits letter and do not enforce it. It separates the guests between the ones that are respectful of the policy and the ones that think that it is not meant for them.
Not sure that there is a need to address other participants in that way when they do not agree with a policy of a hotel. We all know the choices that we have, but feedback is an essential element of the hospitality industry.
#3006
Join Date: Oct 2014
Programs: Etihad Platinum. Bonvoy Ambassador Elite
Posts: 333
Talking of thongs (as in underwear basically) there has been a guy wearing them poolside next to the jacuzzi over the last two or more days and that to me is out of order. He’s as good as naked! Of my seven nights here, I alternate between Rossini’s and the Sala for breakfast. I find the latter especially relaxing.
#3007
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Talking of thongs (as in underwear basically) there has been a guy wearing them poolside next to the jacuzzi over the last two or more days and that to me is out of order. He’s as good as naked! Of my seven nights here, I alternate between Rossini’s and the Sala for breakfast. I find the latter especially relaxing.
#3008
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Wow, such a bug fuss over thongs/flip-flops.
I would rather the hotel have a no phone/camera policy at their restaurants, better yet, anyone who talks over a certain decibel level should be spoken to, then evicted if the need to be asked the second time.
Yes I am serious.
I would rather the hotel have a no phone/camera policy at their restaurants, better yet, anyone who talks over a certain decibel level should be spoken to, then evicted if the need to be asked the second time.
Yes I am serious.
#3009
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
The point is for us to discuss how to improve things... I love SGS as well and stayed 3 times there last year, however, I find the portion sizes at Rossini's too small. I am certainly not a glutton so don't need Orchid but would appreciate being able to order more than one item off the menu. The last time I ordered a steak it was like 3-4 bite sizes. If Rossini's is supposed to be an upscale choice, then it should be upscale a la Vana Belle's breakfast which is spectacular (one can order as much as they want off a menu) or at least be able to order a bit more/ have more flexibility when ordering. But I would be fine if portion sizes were larger.
Reading your comment about the no camera policy, I was reminded of the scene in The Godfather where they're at Connie's wedding and someone snaps a photo of Barzini. He snaps his fingers, and one of his men grabs the camera, removes the film, and hands it to Don Barzini. I don't mind photos at all in restaurants. I am, however, COMPLETELY with you on people whose volume exceeds that which would normally be considered polite. No need for a decibel meter, it's usually obvious when it happens, and the management of any restaurant is entitled to enforce a certain level of decorum.
#3010
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
I find it unproductive to say that if I don't like portion sizes at rossini’s I should just go to another restaurant and not say I would like to be able to order more. I can certainly say how I would like to improve Rossini’s much as many here say they want a dress code, and others say they don’t. Or want certain phone decibel levels... that is the point of FT.
i would like to have more food than what is offered but not in the hectic atmosphere of Orchid. Shame on me i guess for offering an opinion or letting other people know about the limits at Rossini’s. I was not made aware of food portion limits at rossini until after I ate there... and I never knew Sala was an option until my 3rd or 4th stay.
PDG has a terrible breakfast, notnup to standard. And they should be called out for it. While Vana Belle should be lauded. All are LC
i would like to have more food than what is offered but not in the hectic atmosphere of Orchid. Shame on me i guess for offering an opinion or letting other people know about the limits at Rossini’s. I was not made aware of food portion limits at rossini until after I ate there... and I never knew Sala was an option until my 3rd or 4th stay.
PDG has a terrible breakfast, notnup to standard. And they should be called out for it. While Vana Belle should be lauded. All are LC
#3011
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
I find it unproductive to say that if I don't like portion sizes at rossini’s I should just go to another restaurant and not say I would like to be able to order more. I can certainly say how I would like to improve Rossini’s much as many here say they want a dress code, and others say they don’t. Or want certain phone decibel levels... that is the point of FT.
i would like to have more food than what is offered but not in the hectic atmosphere of Orchid. Shame on me i guess for offering an opinion or letting other people know about the limits at Rossini’s. I was not made aware of food portion limits at rossini until after I ate there... and I never knew Sala was an option until my 3rd or 4th stay.
i would like to have more food than what is offered but not in the hectic atmosphere of Orchid. Shame on me i guess for offering an opinion or letting other people know about the limits at Rossini’s. I was not made aware of food portion limits at rossini until after I ate there... and I never knew Sala was an option until my 3rd or 4th stay.
#3013
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Dear newshound,
Thank you for staying at the Sheraton Grande Sukhumvit and taking the time to share your feedback about the Executive breakfast at Rossini’s.
With regards to our dress code, we do try and satisfy the feelings of all of our guests by providing various options – shorts are permitted at the Sala, basil, Orchid Café and Rossini’s for breakfast only, whereas at Rossini’s for dinner and the Living Room (after 8.00 pm.) we do request guests to refrain from wearing shorts, flip flop slippers, tank top etc. Pertaining to the flip-flops for breakfast, we have always had a “no flip-flop slippers” policy for breakfast at Rossini’s since its inception in January 2016. I acknowledge and regret that our team has not consistent in re-enforcing this policy. I have brought this up to the attention of our Executive Assistant Manager in charge of Food & Beverage to emphasize to Rossini’s restaurant manager on this dress code and to ensure it is implemented at all times. I will also ensure with our Director of Rooms that this is properly communicated in the welcome letter inviting our valued SPG Platinum and Gold members to avoid any further disappointment.
With kind regards,
Richard Chapman
General Manager
Thank you for staying at the Sheraton Grande Sukhumvit and taking the time to share your feedback about the Executive breakfast at Rossini’s.
With regards to our dress code, we do try and satisfy the feelings of all of our guests by providing various options – shorts are permitted at the Sala, basil, Orchid Café and Rossini’s for breakfast only, whereas at Rossini’s for dinner and the Living Room (after 8.00 pm.) we do request guests to refrain from wearing shorts, flip flop slippers, tank top etc. Pertaining to the flip-flops for breakfast, we have always had a “no flip-flop slippers” policy for breakfast at Rossini’s since its inception in January 2016. I acknowledge and regret that our team has not consistent in re-enforcing this policy. I have brought this up to the attention of our Executive Assistant Manager in charge of Food & Beverage to emphasize to Rossini’s restaurant manager on this dress code and to ensure it is implemented at all times. I will also ensure with our Director of Rooms that this is properly communicated in the welcome letter inviting our valued SPG Platinum and Gold members to avoid any further disappointment.
With kind regards,
Richard Chapman
General Manager
Kudos.
#3014
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,198
Clearly in a terribly unscientific study, many on FT like the enforcement of Rossini's rules on dress code even if I don't. So that is a good choice for SGS to do this as probably there was enough feedback to Richard etc to improve that angle. Key word is feedback.
While a dress code is not might cup of tea in the tropics (I was denied entry once to lounge at ROS and never went back because I don't bring long pants when on holiday in a tropical area and specifically go to Plaza Athenee because they are more flexible in enforcement). A dress code for Rossini's is obviously perfectly warranted a policy if the small subset here can be extrapolated to the larger plat/ suite population. Heck, I might be an outlier as I wear shorts and a t shirt often to work...
My own point is that I would like to give feedback to Richard here as he does read this, that I would hope Rossini's would have larger portion sizes/ little more flexibility on ordering. I am not saying a full buffet (because you are right there is a choice of Orchid for that) but I left Rossini's 3 times last time I was there hungry. And they wouldn't give me a steak with egg white scrambled eggs if I recall... had to be fried egg.
I suggested that more flexibility would be good and will keep doing so until I here the policy has changed (though Richard once posted here it wouldn't). Until then I will go to Orchid or PA's buffet if with my family as they like buffets. I'd only return to SGS if myself most likely. Since I usually take up 2-3 other rooms when I travel to BKK, then that is a revenue loss for SGS simply because of breakfast. I had 8 people or so with me last time and it was impossible to find a seat at Orchid (mgr there wouldn't even let us put seats together) so ended up in the less desirable restaurant next to Rossini's (cant remember name). That was not a dining experience anyone of us liked particularly.
While a dress code is not might cup of tea in the tropics (I was denied entry once to lounge at ROS and never went back because I don't bring long pants when on holiday in a tropical area and specifically go to Plaza Athenee because they are more flexible in enforcement). A dress code for Rossini's is obviously perfectly warranted a policy if the small subset here can be extrapolated to the larger plat/ suite population. Heck, I might be an outlier as I wear shorts and a t shirt often to work...
My own point is that I would like to give feedback to Richard here as he does read this, that I would hope Rossini's would have larger portion sizes/ little more flexibility on ordering. I am not saying a full buffet (because you are right there is a choice of Orchid for that) but I left Rossini's 3 times last time I was there hungry. And they wouldn't give me a steak with egg white scrambled eggs if I recall... had to be fried egg.
I suggested that more flexibility would be good and will keep doing so until I here the policy has changed (though Richard once posted here it wouldn't). Until then I will go to Orchid or PA's buffet if with my family as they like buffets. I'd only return to SGS if myself most likely. Since I usually take up 2-3 other rooms when I travel to BKK, then that is a revenue loss for SGS simply because of breakfast. I had 8 people or so with me last time and it was impossible to find a seat at Orchid (mgr there wouldn't even let us put seats together) so ended up in the less desirable restaurant next to Rossini's (cant remember name). That was not a dining experience anyone of us liked particularly.
#3015
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
Mr Chapman, thanks for taking the time to respond.
IMO, if his team are more consistent with the enforcement and better communicate the requirements to guests this should put the issue to bed.
We may not all like the dress requirements the property imposes but that's their right and as mentioned, we do have plenty of other choices.
IMO, if his team are more consistent with the enforcement and better communicate the requirements to guests this should put the issue to bed.
We may not all like the dress requirements the property imposes but that's their right and as mentioned, we do have plenty of other choices.