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'Make a Green Choice' (MAGC) Decline Housekeeping for 250/500 Starpoints or $5 credit

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Old Dec 9, 2014, 2:39 pm
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Last edit by: Oxon Flyer
Receive Starpoints or credit for declining housekeeping.

See the Starwood Green Choice Program Description & FAQ for details.

Green Choice options, awarded at check out for each night you decline housekeeping services (except day of departure) :
North America & Europe/Middle East
500 Starpoints, at participating Sheraton, Westin, Luxury Collection, Le Méridien, St. Regis and W locations.
250 Starpoints at participating Aloft, Element and Four Points by Sheraton locations.
Or $5 USD (amount may change based on location/region) voucher at participating food and beverage outlets within the hotel.
Latin America
Participating hotels provide a 250 Starpoint option or $5 Food & Beverage option only
Asia Pacific
Participating hotels provide a 250 Starpoint option only.

The maximum number of Green Choice nights allowed is determined by each hotel, but is normally 3 consecutive nights. For longer stays, after housekeeping on the 4th night, you can usually then have another 3 consecutive Green Choice nights.

Flyertalk wiki of participating and non-participating Green Choice properties :
http://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1503438-post-properties-participate-make-green-choice-program.html#post21451970
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'Make a Green Choice' (MAGC) Decline Housekeeping for 250/500 Starpoints or $5 credit

 
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Old Jun 28, 2017, 2:07 am
  #1006  
 
Join Date: Nov 2011
Posts: 547
Originally Posted by CCIE_Flyer
The point of MAGC is no room service (period) - not sure where the notion of it just having to do with linen comes from? If you require newly laundered towels every day for every occupant - and you want your freshly used ones promptly picked up and carted away - MAGC is not for you.
From my understanding, hotels that offer 250 points for MAGC will still offer basic housekeeping services such as vacuum cleaning, bin-clearing, bed-making and amenity (ie shampoo, tea bags, bottled water) refills. No towels and linens will be changed, though.

For properties that offer 500 points, there will be zero housekeeping services, period. Housekeeping won't even enter your room. At least that's my experience.

Perhaps William et al can clarify this?
Central90210 is offline  
Old Jun 28, 2017, 2:10 am
  #1007  
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From past experiences, I've always gotten 500 points with zero housekeeping done. As in they don't enter your room at all. It's as if you put a "DND" sign on the door. However, if needed, you can call them to get more toiletries for example.

I don't see the point of asking new towels (or ask for linen change) if you go for MAGC. The whole point is for the hotel to save money on laundry, get a few bonus points to the guest and oh yeah, help the environment a bit?
enelym1978 is offline  
Old Jun 28, 2017, 3:03 am
  #1008  
Company Representative - Starwood
 
Join Date: Aug 2011
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Originally Posted by Central90210
From my understanding, hotels that offer 250 points for MAGC will still offer basic housekeeping services such as vacuum cleaning, bin-clearing, bed-making and amenity (ie shampoo, tea bags, bottled water) refills. No towels and linens will be changed, though.

For properties that offer 500 points, there will be zero housekeeping services, period. Housekeeping won't even enter your room. At least that's my experience.

Perhaps William et al can clarify this?
Hello Central90210

Basically, guest who opts for MAGC would decline all housekeeping services including room cleaning and trash removal.
Items such as coffee & bathroom amenities will not be automatically replenished, but you may contact housekeeping for additional items if necessary.

So it all depends on each property if they would do a little cleaning or none in your room.

Hope this clarifies.

Kamal Taufiq | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
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Old Jun 28, 2017, 3:41 am
  #1009  
 
Join Date: Nov 2011
Posts: 547
Originally Posted by Starwood Lurker IV
Hello Central90210

Basically, guest who opts for MAGC would decline all housekeeping services including room cleaning and trash removal.
Items such as coffee & bathroom amenities will not be automatically replenished, but you may contact housekeeping for additional items if necessary.

So it all depends on each property if they would do a little cleaning or none in your room.

Hope this clarifies.

Kamal Taufiq | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thanks Kamal, so what's the difference between properties offering 250 points and those offering 500 points?
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Old Jun 28, 2017, 6:57 am
  #1010  
 
Join Date: Mar 2016
Posts: 32
Originally Posted by Central90210
Thanks Kamal, so what's the difference between properties offering 250 points and those offering 500 points?
Alofts / Four Points pretty consistently give me 250 and Sheratons / Westins pretty consistently give me 500, FWIW.
DPoulnot is offline  
Old Jun 28, 2017, 10:01 am
  #1011  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
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Originally Posted by Central90210
Thanks Kamal, so what's the difference between properties offering 250 points and those offering 500 points?
This is determined by brand and/or region.

North America & Europe/Middle East

Reward yourself with a $5 USD (amount may change based on location/region) voucher at participating food and beverage outlets within the hotel or 500 Starwood Preferred Guest Starpoints, at participating Sheraton, Westin, Luxury Collection, Le Méridien, St. Regis and W locations (250 Starpoints at participating Aloft, Element and Four Points by Sheraton locations), awarded at check out for each night you decline housekeeping services (except day of departure).

Latin America Hotels

Make a Green Choice points are awarded for maximum conservation of three nights per stay before receiving housekeeping service.

Participating hotels provide a 250 Starpoint option or $5 Food & Beverage option only.

Asia Pacific Hotels (AP)

Most of our hotels in Asia Pacific do not participate in the Make a Green Choice program.

Click on Quick Answers at this FAQ and enter Make a Green Choice as the search parameter for more details.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC

[email protected]
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Old Jun 30, 2017, 8:00 am
  #1012  
 
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
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interesting discussion on this last page. Last year when I stayed at a Sheraton in Orlando and opted for MAGC they did pick up trash daily. This time, nothing (they didn't even enter the room). The exact wording of the T&C seems to indicate that we're declining full housekeeping which means to me that we DO get very limited service. By the third day of MAGC, I had to go down to the front desk and ask for toilet paper. No big deal but kind of weird in my book. Maybe my experience last time seemed more "normal" or appropriate (i.e. housekeeping does a really quick check of trash, water, TP & toiletries but doesn't touch linens or make beds) but reading here has given me a new perspective on what Starwood wants to accomplish as far as staffing and saving money on service (not just on water and detergent).
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Old Aug 5, 2017, 10:28 am
  #1013  
 
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
Originally Posted by enelym1978
From past experiences, I've always gotten 500 points with zero housekeeping done. As in they don't enter your room at all. It's as if you put a "DND" sign on the door. However, if needed, you can call them to get more toiletries for example...
I always choose MAGC partly because I don't want people in my room. Many times on MAGC stays >2-3 days housekeeping still freshened the room even when I had a DND sign on the door. My last two SPG stays (5 nts & 4 nts) housekeeping did this after 2nd nt, even though front desk assured me it was noted on my room comments. If I need something replenished I ask the front desk because they usually have it there, so I don't know why housekeeping still feels the need to do my room.

On a side note, we're at a Courtyard by Marriott that offers MAGC, but for only 250 MR pts. Declined because my wife likes the luxury of maid service and 83 SPG pts is not worth the effort of freshening the room myself.

Last edited by megalab; Aug 5, 2017 at 10:29 am Reason: Typo
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Old Aug 5, 2017, 2:06 pm
  #1014  
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Originally Posted by megalab
I always choose MAGC partly because I don't want people in my room. Many times on MAGC stays >2-3 days housekeeping still freshened the room even when I had a DND sign on the door. My last two SPG stays (5 nts & 4 nts) housekeeping did this after 2nd nt, even though front desk assured me it was noted on my room comments. If I need something replenished I ask the front desk because they usually have it there, so I don't know why housekeeping still feels the need to do my room.

On a side note, we're at a Courtyard by Marriott that offers MAGC, but for only 250 MR pts. Declined because my wife likes the luxury of maid service and 83 SPG pts is not worth the effort of freshening the room myself.
The biggest reason is probably because many properties pay piece meal for housekeeping. Their pay is determined by the number of rooms they clean. Regardless of MAGC, if they come to my room while I'm still there, I may swap out towels but tell them to check me off hoping they get paid for having done the cleaning. Now I would think differently if I was a messy person and needed someone to clean up after me (heaven knows that doesn't happen at home).
RogerD408 is offline  
Old Aug 6, 2017, 1:11 pm
  #1015  
 
Join Date: Nov 2015
Location: BNE
Programs: NZ*G, QF Bronze, VA Red
Posts: 563
Stayed at a brand new Four Points hotel for seven days, Green Choice about three of them, didn't receive any vouchers or cards. Maybe points will post automatically? Who knows. I'll follow up with SPG if not I guess.
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Old Aug 6, 2017, 5:12 pm
  #1016  
 
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 626
Originally Posted by kyanar
Stayed at a brand new Four Points hotel for seven days, Green Choice about three of them, didn't receive any vouchers or cards. Maybe points will post automatically? Who knows. I'll follow up with SPG if not I guess.
I frequently have had to follow up with SPG when MAGC does not post
uscjeff is offline  
Old Oct 3, 2017, 2:01 pm
  #1017  
 
Join Date: Apr 2012
Location: YYZ
Programs: MR Plat
Posts: 383
Tried the search but couldn't find, so not sure if this has been addressed.

However, I find every time I want to change my preferences on a Starwood booking, MAGC is defaulted to 'No' even if I check the box in the stay preferences. I'm booking through Concur but making the preference change on SPG.com at the same time I'm trying to indicate my check-in and check-out times.
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Old Oct 3, 2017, 2:05 pm
  #1018  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Globex
Tried the search but couldn't find, so not sure if this has been addressed.

However, I find every time I want to change my preferences on a Starwood booking, MAGC is defaulted to 'No' even if I check the box in the stay preferences. I'm booking through Concur but making the preference change on SPG.com at the same time I'm trying to indicate my check-in and check-out times.
My apologies for any inconvenience, but you might want to send us screenshots of this so we can pass them along to our web assistance team.

In the interim, you can elect for MAGC when you arrive onsite.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Old Oct 4, 2017, 7:42 am
  #1019  
 
Join Date: Sep 2009
Programs: United GS/MM, Marriott LT Titanium Elite
Posts: 242
I'm a fan of the MAGC program. Depending on the hotel property, with the placard on the door I've received everything from no service, light service, and full service. Most hotels seem to be inconsistent with leaving out the credit paper on a daily basis.
supergabe is offline  
Old Nov 18, 2017, 8:35 am
  #1020  
 
Join Date: Oct 2013
Posts: 166
I’m staying at the Westin Punta Cana and the MAGC door tag says 500 pts a night, while the cards I have received say 250 pts a night. Upon further research N. America seems to credit 500 while Latin America credits 250 a night.

What continent is Dominican Republic considered a part of? Technically speak it’s N. America but since it’s Spanish speaking it can also be considered Latin America. I can tell this will be a debate upon my checkout and I’m not looking forward to it.
adschnei is offline  


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