New Promo: 25% Off Reward Redemption
Jul 13, 2004, 3:31 pm
#61
Join Date: Dec 2003
Location: RDU, Delta GM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,443
Originally Posted by rlaakso
I just booked a hotel room in Montreal for two nights during August, but 6,000 points was taken out of my account. Thus no 25% discount. I used the link that came with the e-mail Starwood sent me, but it does not give me the discount. "This offer is valid at all Starwood Preferred Guest participating properties worldwide". It seems that this statement is not true. 
Jul 13, 2004, 3:59 pm
#62
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by bnc
just do a transfer to starpoints, I think I will be late for this promotion. Is there a way to book it now & redeem the point later when I've the points available in my account?
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 13, 2004, 4:02 pm
#63
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by jfulcher
Were the 2 nights during the week at a Cat 1 or Cat 2 property? If so those are 1000 more points per night during the week.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 13, 2004, 4:04 pm
#64
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
When do you see the 25% off? I was looking at Wahsington DC and they were showing 10,000 points for actegory 4, which is not a sale price?
Jul 13, 2004, 4:07 pm
#65
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by nologic
When do you see the 25% off? I was looking at Wahsington DC and they were showing 10,000 points for actegory 4, which is not a sale price?
All the Category 4 hotels I found in Washington, DC using this link say 7,500 Starpoints.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Last edited by Starwood Lurker; Jul 13, 2004 at 4:11 pm
Jul 13, 2004, 4:23 pm
#66
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Sorry, My mistake...I was searching for Aug 30-September 2nd, and two of those nights are after the expiration.
Jul 13, 2004, 4:28 pm
#67
Join Date: Feb 2003
Location: Arlington, VA, USA
Posts: 40
OK, I hate to be difficult, but points are points. I have a 3 night award stay booked at the Sheraton Mirage Port Douglas checking in on 8/29 and out on 9/1. I suppose the night of 8/31 does not count for the promotion?
I am considering canceling that reservation and then making 2 new award reservations, one for the first 2 nights and then a separate one for the last night. This will require checking out and in again. Other than the hassle of doing this, will I be violating any rules if I do this? I would net an additional 5K points by doing this.
I am considering canceling that reservation and then making 2 new award reservations, one for the first 2 nights and then a separate one for the last night. This will require checking out and in again. Other than the hassle of doing this, will I be violating any rules if I do this? I would net an additional 5K points by doing this.
Jul 13, 2004, 4:38 pm
#68
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by DCA_not_Reagan
OK, I hate to be difficult, but points are points. I have a 3 night award stay booked at the Sheraton Mirage Port Douglas checking in on 8/29 and out on 9/1. I suppose the night of 8/31 does not count for the promotion?
I am considering canceling that reservation and then making 2 new award reservations, one for the first 2 nights and then a separate one for the last night. This will require checking out and in again. Other than the hassle of doing this, will I be violating any rules if I do this? I would net an additional 5K points by doing this.
I am considering canceling that reservation and then making 2 new award reservations, one for the first 2 nights and then a separate one for the last night. This will require checking out and in again. Other than the hassle of doing this, will I be violating any rules if I do this? I would net an additional 5K points by doing this.
Other than being outside the intention of the promotion - to spur new award bookings - you wouldn't be breaking any rules that I am aware of.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 13, 2004, 5:05 pm
#69
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,844
A good *wood day
I am currently staying at a Sheraton, completing my 10th night to get my 2nd 5000 stay 5 nights, get 5000 promotion. From the room, cancelled & rebooked my stay 5 nights, redeem 4, at the W Chicago Lakeshore, reducing it from 40000 points to 30000. Plus I am getting my flyertalk 500 points bonus for this stay. 15,500 points for this stay, not bad! 
Jul 13, 2004, 9:11 pm
#70
Join Date: May 2003
Location: Houston,TX
Posts: 19
Couldn't book it
I was unable to book a Cat 4 at the discount because SPG.com limited me to viewing Cat 1-3. I have 7500 pts. but NOT the normal 10,000. Web site is not set up to handle people in that situation. So I did not book...
Jul 13, 2004, 9:26 pm
#71
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,237
Originally Posted by Debbie7452
I was unable to book a Cat 4 at the discount because SPG.com limited me to viewing Cat 1-3. I have 7500 pts. but NOT the normal 10,000. Web site is not set up to handle people in that situation. So I did not book...
But did you try accessing the site through the link in your email or maybe one on the home page? Not sure if it should matter, but worth a try.
Jul 13, 2004, 11:17 pm
#72
Join Date: Dec 2001
Location: Here and there...
Posts: 1,501
Well...
I made a reservation at W Union Square for 2 nights using the 25% off spg point link last night. When I reached the final confirmation page on the web, it said it will deduct 18,000 points - which is 25% off.
Upon checking my account balance today, it showed 24,000 points deduction for category 5 low season - which does NOT reflect the 25% off.
I just sent a message to Customer Service - if this is not fixed by July 16, I will probably be canceling the reservation, and will not make any more new reservations using the 25% off link...
P.S.: Just received response this morning already - "Please be advised, we have a system problem in relation to this promotion at the moment. Our programmers have been made aware of it and are working on it. We apologize for any inconvenience caused. Please note I have opened a Corporate Services file in relation to this matter. As long as you do not cancel the reservation and you stay in the hotel the 25% discount will be re-credited to your Starwood Preferred Guest account upon departure." I love this quick response!!
Upon checking my account balance today, it showed 24,000 points deduction for category 5 low season - which does NOT reflect the 25% off.
I just sent a message to Customer Service - if this is not fixed by July 16, I will probably be canceling the reservation, and will not make any more new reservations using the 25% off link...
P.S.: Just received response this morning already - "Please be advised, we have a system problem in relation to this promotion at the moment. Our programmers have been made aware of it and are working on it. We apologize for any inconvenience caused. Please note I have opened a Corporate Services file in relation to this matter. As long as you do not cancel the reservation and you stay in the hotel the 25% discount will be re-credited to your Starwood Preferred Guest account upon departure." I love this quick response!!
Last edited by FlyMan; Jul 14, 2004 at 8:52 am Reason: Update - got response from Customer Service
Jul 14, 2004, 3:33 am
#73
Join Date: Oct 2003
Location: Moscow, Russia
Programs: Marriott LT Platinum, Hilton Diamond, IHG Diamond
Posts: 334
Four Points by Sheraton Central Koln - no discount is available ;-(
will it be possible to fix? )
Jul 14, 2004, 8:53 am
#74
Join Date: Jun 2000
Location: CO
Posts: 813
Originally Posted by Starwood Lurker
All the St. Regis properties were added this morning. There was apparently some confusion as to whether they would or would not be participating.
The Sheraton Krakow was also added. If I learn of any other properties where the 25% off redemption is not working, I can try to have them added as well.
The Atlantic has been requested just now.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
The Sheraton Krakow was also added. If I learn of any other properties where the 25% off redemption is not working, I can try to have them added as well.
The Atlantic has been requested just now.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 14, 2004, 11:20 am
#75
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by RussianGuy
will it be possible to fix? )
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Last edited by Starwood Lurker; Jul 14, 2004 at 11:41 am