New Promo: 25% Off Reward Redemption
Jul 12, 2004, 2:24 pm
#16
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Are St. Regis properties not participating in this? If so, the terms & conditions need to be revised to reflect this. I've checked LA, NYC, and OC, and none of them are honoring the discount online.
Edited to add: Checked all of the other St. Regis properties, and they all seem to not be available either.
Edited to add: Checked all of the other St. Regis properties, and they all seem to not be available either.
Last edited by SNA_Flyer; Jul 12, 2004 at 2:33 pm
Jul 12, 2004, 2:55 pm
#17
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,006
I just booked a night at Sheraton Iowa City, Iowa. It's a category 2 hotel, which requires 3,000 points normally .
When I redeem, it takes 3,000 points instead of the promotion 2,250. My stay is July 27, which is within the promotion period.
WHat do I do wrong here?
When I redeem, it takes 3,000 points instead of the promotion 2,250. My stay is July 27, which is within the promotion period.
WHat do I do wrong here?
Jul 12, 2004, 3:13 pm
#18
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Did you book through the link on the eMail announcing this "sale"? Mine arrived this afternoon.
Jul 12, 2004, 3:20 pm
#19
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,006
Originally Posted by Shareholder
Did you book through the link on the eMail announcing this "sale"? Mine arrived this afternoon.
The strange part is it says "You saved 25% of Starpoints", but it took 3000 points.
Jul 12, 2004, 3:37 pm
#20
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Originally Posted by Bookexp
Yes I did.
The strange part is it says "You saved 25% of Starpoints", but it took 3000 points.
The strange part is it says "You saved 25% of Starpoints", but it took 3000 points.
Aren't CAT2's 3000 pts on the weekend and 4000 pts on the weekday? In that case, since it's July 27, you did save 25%.
Jul 12, 2004, 3:44 pm
#21
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Braindrain
Aren't CAT2's 3000 pts on the weekend and 4000 pts on the weekday? In that case, since it's July 27, you did save 25%.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 12, 2004, 3:55 pm
#22
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Unfortunately, the chart included in the e-mail is misleading. It only shows the points needed for a weekend night for Category 1 and 2 hotels, not the midweek rates. That is probably why Bookexp was confused.
Jul 12, 2004, 4:00 pm
#23
Join Date: Mar 2003
Location: sjc/sfo/oak, pick the cheapest one
Posts: 480
Can we call in to reprice the existing reward reservation, or we have to do a new reservation then cancel the old one?
Jul 12, 2004, 4:34 pm
#24
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
I was told that this has to be booked on spg.com and that they could not simply change your reservation. In my case I had a non-smoking room confirmed, but now the hotel only has smoking rooms left. I don't know whether I should cancel my non-smoking room and hope that it instantly shows up again on the website...Does anyone have any experience with doing that? Would this room go straight back into the room inventory?
Jul 12, 2004, 5:09 pm
#25
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by gachen
Can we call in to reprice the existing reward reservation, or we have to do a new reservation then cancel the old one?
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 12, 2004, 5:13 pm
#26
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Sydfly
I was told that this has to be booked on spg.com and that they could not simply change your reservation. In my case I had a non-smoking room confirmed, but now the hotel only has smoking rooms left. I don't know whether I should cancel my non-smoking room and hope that it instantly shows up again on the website...Does anyone have any experience with doing that? Would this room go straight back into the room inventory?
You could note your preference for a non-smoking room in remarks to the hotel by calling the Customer Contact Center; however, this would be a preference request and not a guarantee to get a non-smoking room.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 12, 2004, 5:24 pm
#27
Join Date: Jun 2000
Location: CO
Posts: 813
Which hotels don't participate?
I just made bookings for Dresden and Leipzig and was very pleased to save some points. Unfortunately, I cannot get this at the Sheraton Krakow even though it has award rooms available.
Starwood Lurker - is this offer not valid at the Krakow hotel or is this just an oversight as this is a fairly new location?
Starwood Lurker - is this offer not valid at the Krakow hotel or is this just an oversight as this is a fairly new location?
Jul 12, 2004, 5:40 pm
#28
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I don't know.
Originally Posted by acnev
I just made bookings for Dresden and Leipzig and was very pleased to save some points. Unfortunately, I cannot get this at the Sheraton Krakow even though it has award rooms available.
Starwood Lurker - is this offer not valid at the Krakow hotel or is this just an oversight as this is a fairly new location?
Starwood Lurker - is this offer not valid at the Krakow hotel or is this just an oversight as this is a fairly new location?
I've asked the SPG gurus for some assistance, but it may not be coming until tomorrow.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jul 12, 2004, 5:46 pm
#29
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
ac elite: Oh-so-thank-U ^ . Last week I just reserved the Holiday Inn of Downtown Vancouver with PC points for Aug. 27-29, but now I think I'll take the Westin Grand instead. 
Jul 12, 2004, 5:47 pm
#30
Join Date: Jun 2000
Location: CO
Posts: 813
Thanks for the quick response, Starwood Lurker. I will check back tomorrow to see if the Krakow location will hopefully participate in this program.