All belongings removed from room
Aug 26, 2015, 9:00 pm
#106
Join Date: Sep 2008
Posts: 7,875
I've never had an issue with late checkout keycards. I get them on check-in and they work until I check out. Simple. No new keycards, no noon business.
Aug 26, 2015, 9:04 pm
#107
Join Date: Feb 2008
Programs: TWA Platinum Ambassador, Eastern Stratosphere, NWA Gold Elite
Posts: 119
An amazing thread which would not get much use elsewhere.
Being a Starwood and before that a Sheraton ITT and before that I do not remember frequent Sheraton guest for decades I would say that this thread spells out many of the current issues with SPG but ignores any solutions.
If you really like SPG, where do you want it to go from here?
Listening hard and hoping for better.....
czj48
Being a Starwood and before that a Sheraton ITT and before that I do not remember frequent Sheraton guest for decades I would say that this thread spells out many of the current issues with SPG but ignores any solutions.
If you really like SPG, where do you want it to go from here?
Listening hard and hoping for better.....
czj48
Aug 26, 2015, 11:58 pm
#108
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,685
Aug 27, 2015, 12:49 am
#109
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
No and in fact with late checkouts, I've stood there and watched the front desk agent make me a new key card and then print my bill. When I get up to the room, the new key card doesn't work so I must go back to the front desk. All because I was trying to save time and get a copy of the bill when the front desk wasn't busy and I was there walking past it anyway. I suspect the problem is that many front desk agents don't know how to print the bill without checking the person out automatically, nor do they understand that what they do has the effect of also being a checkout.
- Asking for a late check out from the newbie night clerk
- Connecting back to back reservations
- Suites with multiple room numbers