All belongings removed from room
Aug 17, 2015, 3:31 pm
#61
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
Seemingly, an overwhelming population of posters that are disgusted by the incident and people wondering what the compensation will be.
At the end of the day, OP has all of his things - nothing is lost and stolen. Just a little violated. So there are hurt feelings and OP has all the right to say 'what the heck?'
A little benefit of the doubt for the hotel? Maybe it was just human error. Maybe just a transposed room number. Maybe they were supposed to clear our room 123 but room 132 got cleared out. Is it an isolated incident and OP just happened to roll the unlucky dice.
Ever make a mistake before?
At the end of the day, OP has all of his things - nothing is lost and stolen. Just a little violated. So there are hurt feelings and OP has all the right to say 'what the heck?'
A little benefit of the doubt for the hotel? Maybe it was just human error. Maybe just a transposed room number. Maybe they were supposed to clear our room 123 but room 132 got cleared out. Is it an isolated incident and OP just happened to roll the unlucky dice.
Ever make a mistake before?
I can understand that this was most likely a mistake, since it would be a pretty dumb thing to do intentionally. And I commend the OP on being much, much more understanding than I would have been in that situation.
Would the hotel be as understanding if I took the TV from the room and returned it a few days later?
Aug 17, 2015, 3:58 pm
#62
Join Date: May 2012
Location: New York
Posts: 283
This thread reminded me of a couple incidents... A few years ago I checked into a room at a Starwood property in Chicago only to find the previous occupant still sitting on the bed. We both got a good laugh out of it, but I was shocked that there weren't safeguards in place to prevent this from happening.
Also, during a stay in Tokyo, despite having the DND sign on housekeeping knocked and entered my room for turndown service. I was napping and none too pleased to be interrupted. Also, why do turndown service at 2pm?
Also, during a stay in Tokyo, despite having the DND sign on housekeeping knocked and entered my room for turndown service. I was napping and none too pleased to be interrupted. Also, why do turndown service at 2pm?
Aug 18, 2015, 2:56 am
#64
Join Date: Jun 2007
Location: Singapore
Programs: DL Million Miler, Marriott Lifetime Titanium, Singapore Airlines Gold and a bunch of others
Posts: 127
This thread reminded me of a couple incidents... A few years ago I checked into a room at a Starwood property in Chicago only to find the previous occupant still sitting on the bed. We both got a good laugh out of it, but I was shocked that there weren't safeguards in place to prevent this from happening.
Also, during a stay in Tokyo, despite having the DND sign on housekeeping knocked and entered my room for turndown service. I was napping and none too pleased to be interrupted. Also, why do turndown service at 2pm?
Also, during a stay in Tokyo, despite having the DND sign on housekeeping knocked and entered my room for turndown service. I was napping and none too pleased to be interrupted. Also, why do turndown service at 2pm?
Neither of us were happy. He was a 250 lb naked man
Aug 18, 2015, 3:35 am
#65
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,966
Aug 18, 2015, 5:42 am
#66
Join Date: Sep 2008
Posts: 7,875
But apparently the person at the hotel does not feel bad about removing someone's belongings? They do not bother to check they have the correct room, or is it just commonplace for this hotel's staff to remove guests' possessions such that they do not bat an eye when doing so?
Aug 18, 2015, 9:41 am
#67
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
This thread reminded me of a couple incidents... A few years ago I checked into a room at a Starwood property in Chicago only to find the previous occupant still sitting on the bed. We both got a good laugh out of it, but I was shocked that there weren't safeguards in place to prevent this from happening.
Mike
Aug 18, 2015, 9:51 am
#68
Join Date: Feb 2010
Location: Boston MA
Programs: Delta Platinum, Delta Million Miler,Hilton Lifetime Diamond, Hertz Presidents Circle, Delta Sky Club
Posts: 663
That doesn't seem like the definition of mistake to me... lets say I'm at the store and I put a case of water under the cart - I realize it when I get outside, know its a mistake and go back to pay for it. Taking something intentionally, with the intent being to deprive the owner of its use (taking a TV) is theft.
Aug 18, 2015, 10:03 am
#69
Join Date: May 2014
Posts: 116
I was staying at a hotel in New Orleans and when the safe malfunctioned it was the maintenance guy who came to fix it-i was a little taken back by this but manager explained that it is a family owned property and maintenance guy has been with them forever and is totally trusted.
Aug 18, 2015, 10:25 am
#70
Join Date: May 2014
Posts: 116
This thread reminded me of a couple incidents... A few years ago I checked into a room at a Starwood property in Chicago only to find the previous occupant still sitting on the bed. We both got a good laugh out of it, but I was shocked that there weren't safeguards in place to prevent this from happening.
Also, during a stay in Tokyo, despite having the DND sign on housekeeping knocked and entered my room for turndown service. I was napping and none too pleased to be interrupted. Also, why do turndown service at 2pm?
Also, during a stay in Tokyo, despite having the DND sign on housekeeping knocked and entered my room for turndown service. I was napping and none too pleased to be interrupted. Also, why do turndown service at 2pm?
Aug 18, 2015, 2:51 pm
#72
Join Date: May 2009
Posts: 6,978
That doesn't seem like the definition of mistake to me... lets say I'm at the store and I put a case of water under the cart - I realize it when I get outside, know its a mistake and go back to pay for it. Taking something intentionally, with the intent being to deprive the owner of its use (taking a TV) is theft.
Aug 18, 2015, 3:45 pm
#73
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
When I stayed at a hotel I would consider a theft too if they take anything away from my room, not to mention the safe, without my consent. It is not a mistake. The maid could of easily called the front desk, the front desk could of easily checked, and as I understand it you needed a manager to open a locked safe. This is not a "mistake", this is an atrocity.
Aug 18, 2015, 4:49 pm
#75
Join Date: May 1998
Location: australia
Posts: 5,762
But as I said I am confounded as to the relevance of the question to the example of someone taking a TV out of a hotel room which one might have contrition about afterwards and subsequently rectify but could never be characterised as a mistake rather than a crime