Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Feb 7, 2015, 8:02 pm
#361
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
https://www.spgpromos.com/elitethankyou/?language=en_uk
Is that the one you tried?
Feb 7, 2015, 8:12 pm
#362
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
The link further down in the op works for me:
https://www.spgpromos.com/elitethankyou/?language=en_uk
Is that the one you tried?
https://www.spgpromos.com/elitethankyou/?language=en_uk
Is that the one you tried?
Feb 7, 2015, 9:13 pm
#363
Join Date: Sep 2013
Programs: SPG,HH,IHG
Posts: 786
is that correct? if so, it is a bit lame....no? the employee would have to collect 20 for a single night at a cat 4, which seems like a lot!
perhaps i am being a little naive, but would say someone waiting tables in a hotel restaurant or in f&b generally, at a property anywhere in the developing world, really be able to make use of them?
i say developing world, as only some countries have, say, an spg amex that may enable an employee to be able to top up said 500 thank you star points, so that it turns into useful balance.
can starwood not be a bit more generous? i imagine many employees would prefer cash.....and if so, getting one of these may seem a bit cheap?
perhaps i am being a little naive, but would say someone waiting tables in a hotel restaurant or in f&b generally, at a property anywhere in the developing world, really be able to make use of them?
i say developing world, as only some countries have, say, an spg amex that may enable an employee to be able to top up said 500 thank you star points, so that it turns into useful balance.
can starwood not be a bit more generous? i imagine many employees would prefer cash.....and if so, getting one of these may seem a bit cheap?
Feb 8, 2015, 1:12 pm
#364
Join Date: Nov 2005
Location: East Hampton Village, NY
Posts: 188
That being said, I wrap the card in cash when I give it. ;-) The only exception would be at the front desk. If they are very accommodating, I just thank them and give the card. It feels like an uncomfortable quid pro quo to wrap it in cash when dealing with the front desk.
Apr 24, 2015, 9:06 am
#365
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I qualified for Plat in July or so last year. Ordered the certs and ignored the expiration date, but now realize that they expired 2/2015.
I tried the website and it's not letting me order any more, even though I am Plat through 2/2016. I guess I need to requal for Plat again (to last through 2/2017) in order to get a new set of certs?
If I give an expired cert to an employee, is it of any use to them? I don't want to screw them over, but if there's still value, I'd like them to have them - especially some of the folks at my regular haunts.
Otherwise I'll just email in feedback for them, but hate that these are going to waste since I only had a few months to use them.
Apr 24, 2015, 9:10 am
#366
Join Date: Apr 2014
Location: Georgia
Programs: Delta, SPG
Posts: 157
I still have never gotten mine...
Apr 24, 2015, 10:47 am
#367
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
If I give an expired cert to an employee, is it of any use to them? I don't want to screw them over, but if there's still value, I'd like them to have them - especially some of the folks at my regular haunts.
Otherwise I'll just email in feedback for them, but hate that these are going to waste since I only had a few months to use them.
Otherwise I'll just email in feedback for them, but hate that these are going to waste since I only had a few months to use them.
Apr 24, 2015, 11:01 am
#368
Join Date: Jan 2013
Posts: 743
i had the same issue. I had one left, it expired in February of 2015. Tried to get some new ones but the system would not let me. IIRC, these are from my elite status earned in 2013, that was good for all of 2014 and the first tow months of 2015.
I requalified in 2014 but did not request additional cards until last month.
Was told I had to wait until I requalified again (that is likely to happen in September of 2015) to request another set. I called the Gold Elite CS number so I am assuming the person I spoke with was familar withthe program. She did put me on hold to talk to a supervisor.
If that is correct, I will only get them every other year -- so I am having trouble with the logistics of this.
Can someone (lurkers?) please help explain this to me?
I requalified in 2014 but did not request additional cards until last month.
Was told I had to wait until I requalified again (that is likely to happen in September of 2015) to request another set. I called the Gold Elite CS number so I am assuming the person I spoke with was familar withthe program. She did put me on hold to talk to a supervisor.
If that is correct, I will only get them every other year -- so I am having trouble with the logistics of this.
Can someone (lurkers?) please help explain this to me?
Apr 24, 2015, 11:27 am
#369
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hi. According to our records, you haven't ordered these yet. You should be able to go to http://www.spgpromos.com/elitethankyou/ and order them.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 24, 2015, 11:36 am
#370
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 24, 2015, 11:46 am
#371
Join Date: Apr 2014
Location: Georgia
Programs: Delta, SPG
Posts: 157
Hi. According to our records, you haven't ordered these yet. You should be able to go to http://www.spgpromos.com/elitethankyou/ and order them.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 24, 2015, 2:09 pm
#372
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Working on the assumption that you did not receive them, you can also go to http://www.spgpromos.com/elitethankyou/ and order a new set.
The way this works is fairly simple, really. Once you earn or renew an elite threshold, a service email is sent to the email address we have on file for your SPG account directing you to go to the above web site to order the Elite Thank You cards. Once there, you can decide how you want them, but we think that printing them out makes the best sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 24, 2015, 2:55 pm
#373
Join Date: Nov 2009
Programs: Aeroplan 50K, Marriott Bonvoy Titanium Elite
Posts: 21
Our records indicate that you requested these on September 23, 2014.
Working on the assumption that you did not receive them, you can also go to http://www.spgpromos.com/elitethankyou/ and order a new set.
The way this works is fairly simple, really. Once you earn or renew an elite threshold, a service email is sent to the email address we have on file for your SPG account directing you to go to the above web site to order the Elite Thank You cards. Once there, you can decide how you want them, but we think that printing them out makes the best sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Working on the assumption that you did not receive them, you can also go to http://www.spgpromos.com/elitethankyou/ and order a new set.
The way this works is fairly simple, really. Once you earn or renew an elite threshold, a service email is sent to the email address we have on file for your SPG account directing you to go to the above web site to order the Elite Thank You cards. Once there, you can decide how you want them, but we think that printing them out makes the best sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 24, 2015, 3:27 pm
#374
Join Date: Jan 2013
Posts: 743
Our records indicate that you requested these on September 23, 2014.
Working on the assumption that you did not receive them, you can also go to http://www.spgpromos.com/elitethankyou/ and order a new set.
The way this works is fairly simple, really. Once you earn or renew an elite threshold, a service email is sent to the email address we have on file for your SPG account directing you to go to the above web site to order the Elite Thank You cards. Once there, you can decide how you want them, but we think that printing them out makes the best sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Working on the assumption that you did not receive them, you can also go to http://www.spgpromos.com/elitethankyou/ and order a new set.
The way this works is fairly simple, really. Once you earn or renew an elite threshold, a service email is sent to the email address we have on file for your SPG account directing you to go to the above web site to order the Elite Thank You cards. Once there, you can decide how you want them, but we think that printing them out makes the best sense.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thank you William! If I requested them in September 2014, I did not get them. Interesting that the CSR I spoke with could not see that.
Whatever you did, I was now able to request a set be mailed to me (what can I say, I am old fashioned) and have made a note to follow up if I don't see them in 6 weeks. I am assuming you re-set something in the system for me.
Really appreciate all that the Lurkers do for us.
Apr 24, 2015, 3:37 pm
#375
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
No worries. 
RE: the CSR not knowing...there really isn't anything they can see that would note this. It requires special attention.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
RE: the CSR not knowing...there really isn't anything they can see that would note this. It requires special attention. Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]