Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Dec 14, 2016, 11:47 pm
#451
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Members can download and print their Elite Thank You Certificates via this link when they renew or upgrade their elite status.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 15, 2016, 4:37 am
#452
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
I don't know whether these are 8 new ones granted for 2017, or 4 new ones for 2017 plus 4 from 2016 that have had their expiry date extended from 2016 into 2017. FWIW, I haven't used any of my 2016 allocation yet.
If the expiry dates from 2016 have indeed been extended, I'm hoping that the expiry dates of the unique codes on these have also been extended, to ensure there's no embarrassment caused if an expired 2016 code is given to an associate in 2017.
Dec 15, 2016, 5:48 am
#453
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
On my account I see 8 certificates, all expiring Dec 2017.
I don't know whether these are 8 new ones granted for 2017, or 4 new ones for 2017 plus 4 from 2016 that have had their expiry date extended from 2016 into 2017. FWIW, I haven't used any of my 2016 allocation yet.
If the expiry dates from 2016 have indeed been extended, I'm hoping that the expiry dates of the unique codes on these have also been extended, to ensure there's no embarrassment caused if an expired 2016 code is given to an associate in 2017.
I don't know whether these are 8 new ones granted for 2017, or 4 new ones for 2017 plus 4 from 2016 that have had their expiry date extended from 2016 into 2017. FWIW, I haven't used any of my 2016 allocation yet.
If the expiry dates from 2016 have indeed been extended, I'm hoping that the expiry dates of the unique codes on these have also been extended, to ensure there's no embarrassment caused if an expired 2016 code is given to an associate in 2017.
Before I lost online access to the 2016 certificates, I printed one but did not give out yet. The code starts with 0751. My 2017 certificates start with 1798. Strange thing is the three 2017 certificates that I have accessed all have the same code...I hope that just indicates that the code has been redeemed by an employee.
Platinum liason has requested a screenshot to show that I do not have access to the certs...that expire in 16 days.
Dec 15, 2016, 6:30 am
#454
Join Date: Nov 2002
Location: Missouri, USA
Programs: Marriott Platinum Elite, AA Platinum, Delta Gold
Posts: 100
I can confirm the 2017 certificates are new and not the 2016 certificates with an extended expiry date.
Before I lost online access to the 2016 certificates, I printed one but did not give out yet. The code starts with 0751. My 2017 certificates start with 1798. Strange thing is the three 2017 certificates that I have accessed all have the same code...I hope that just indicates that the code has been redeemed by an employee.
Platinum liason has requested a screenshot to show that I do not have access to the certs...that expire in 16 days.
Before I lost online access to the 2016 certificates, I printed one but did not give out yet. The code starts with 0751. My 2017 certificates start with 1798. Strange thing is the three 2017 certificates that I have accessed all have the same code...I hope that just indicates that the code has been redeemed by an employee.
Platinum liason has requested a screenshot to show that I do not have access to the certs...that expire in 16 days.
Dec 18, 2016, 3:56 am
#455
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Dec 19, 2016, 5:12 pm
#456
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
I am happy to report that with the help of SPG Lurkers, I have received the 2016 certificate numbers which can be given to staff for redemption. So online access to the 2016 certs in pdf is long gone but I know a few staff I can give these via email before December 31.
Dec 26, 2016, 10:06 pm
#457
Join Date: Oct 2014
Posts: 222
gregv, kinda last minute, how'd you accomplish that? I'm looking to access my 2016 certifcates too. Thanks.
Dec 27, 2016, 3:54 am
#458
Join Date: Oct 2014
Posts: 222
after a first canned response, and basically explaining the situation again in greater detail the below was the response. Looks like we were assigned the 2017 certs ahead of 2017? Perhaps usage spikes end of year and SPG was trying to cut costs (points)? 
And all I'm looking to do is reward great customer service.. I've filed another ticket and will keep this thread updated. Maybe the lurkers can help?
Thank you for contacting Starwood Preferred Guest regarding your Elite Thank You certificates. It will be my pleasure assisting one of our most valued Platinum members.
Once you are assigned new Elite Thank You certificates, you cannot access or gain access to your old certificates, unless you have already downloaded and printed or received via mail. I apologize for any inconvenience this may cause you.
And all I'm looking to do is reward great customer service.. I've filed another ticket and will keep this thread updated. Maybe the lurkers can help?
Thank you for contacting Starwood Preferred Guest regarding your Elite Thank You certificates. It will be my pleasure assisting one of our most valued Platinum members.
Once you are assigned new Elite Thank You certificates, you cannot access or gain access to your old certificates, unless you have already downloaded and printed or received via mail. I apologize for any inconvenience this may cause you.
Dec 27, 2016, 7:35 am
#459
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
Platinum Concierge was unable to help (I never even realized there was a difference until this experience).
It took about 5 weeks from first contact with Plat Liason until I received the 2016 certificate numbers. The info came from Program Services but you will need a Lurker or Liaison to contact them.
Good luck!
Dec 27, 2016, 10:21 am
#460
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Given there is very little reward using these cards, the best "thank you" you can give is what you wrote above. Send it directly to the property, naming names where you can, and it will probably do more for the everyone involved. Positive comments are pretty rare and will stick in memories more than 100 SPG points.
After using these at multiple locations and receiving the same confused reaction from each associate whom I've presented with one, from Florence to Dresden to Aspen to Kyoto I have reached the same conclusion.
Dec 27, 2016, 1:13 pm
#461
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I suggest you email: [email protected]
Platinum Concierge was unable to help (I never even realized there was a difference until this experience).
It took about 5 weeks from first contact with Plat Liason until I received the 2016 certificate numbers. The info came from Program Services but you will need a Lurker or Liaison to contact them.
Good luck!
Platinum Concierge was unable to help (I never even realized there was a difference until this experience).
It took about 5 weeks from first contact with Plat Liason until I received the 2016 certificate numbers. The info came from Program Services but you will need a Lurker or Liaison to contact them.
Good luck!
Apr 23, 2017, 9:51 am
#462
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I printed and handed out 4 certificates. I now want to print my last four but I can't tell which ones I've already used! Is there any way to find out? Where do I call?
Apr 23, 2017, 11:04 am
#463
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I've found the best way to keep track is to print all of them at one time and only one time. That way I know when I've used one. I keep them in an envelope alongside my AA thank you certificates.
May 27, 2017, 12:09 pm
#464
Join Date: Oct 2015
Location: HKG MEL KUL SIN
Programs: Marriott Ti CX SL SQ KFEG
Posts: 109
I logged in at the page and it said I'm not eligible for giving out this cert? And I actually wanna give out the cert when I was having my stay yesterday however I can't find that page at that time. Is it possible to give out the certs after the stay?
Jun 4, 2017, 2:40 am
#465
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
I totally forgot about these and didn't get any last year and just remembered them now. I logged in and got my 2017 to give away.