I'm Platinum SPG & having big probs getting Amenity points credited
Apr 22, 2006, 5:41 pm
#16
Join Date: Jun 2004
Location: DEN and a barrier island near RSW
Programs: 1K (I know, my screen name is outdated), Marriott Plat, *Wood Plat, Five Star, Amex Plat
Posts: 1,360
I have to chase my points about 20% of the time. In 4 years of 75+ nights I had to chase my Plat points once. This is an area *Wood has to work on improving.
Apr 22, 2006, 7:57 pm
#17
Join Date: Jun 2005
Location: MCO-The Mouse House
Programs: AA EXPlt, SPG Plt, Nat EE
Posts: 1,542
I have to chase them on a regular basis also. Thankfully, it seems much easier than it used to. The plt concierge used to argue and put the burden of proof on me. Now, they see a stay and if there isn't bonus points, they just add. They either increased customer service training or it's just a big problem that they don't bother checking anymore.
Apr 22, 2006, 8:22 pm
#18
Join Date: Feb 2005
Location: Atlanta, Ga
Programs: DL DM 2MM, AA LTP, Hyatt Globalist, FB Plat
Posts: 826
My guess is they think we won't bother calling. What a pain. So they give you something that should make you loyal, that in turns makes you not. 
Apr 23, 2006, 1:35 pm
#19
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Wow. I've been lucky as a newly minted Plat. I've gotten 100% of my 500 amenity points. But, then again, virtually all my stays are at the same SPG hotel and I guess they're one of the better ones at posting points.
Apr 26, 2006, 5:46 pm
#20
Join Date: Jan 2006
Programs: UAL 1K, SPG Plat.
Posts: 50
I always have trouble getting my amenity to post so now I just do a "quarterly review" of my account and then send an email to get all the missing amenity points and that has seemed to work well.. but I maybe I should start trying to get the additional compensation 
^
^
Jul 28, 2007, 9:07 pm
#21
Join Date: Apr 2001
Posts: 1,473
Platinum Amenity (500 pts) seems not to come through as often without my prompting
It may be a run of bad luck or slippage in quality control, but it seems that since the start of this year, I've had to phone up and request my platinum amenity (500 pts) for at least 1/3rd of my stays as they did not automatically post.
Anyone else had this experience?
Anyone else had this experience?
Jul 28, 2007, 9:22 pm
#22
Join Date: Oct 2003
Location: x23.4, y14,5 z5
Programs: BBC World News
Posts: 89
Single biggest problem I have with Starwood....of 60 or so stays a year, 20% miss the amenity.
Jul 28, 2007, 9:28 pm
#23
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Whenever I complete an award stay, chances are better than average that I need to call and "remind" them about my amenity points.
Paid stays don't seem to be any problem.
Aloha
Paid stays don't seem to be any problem.
Aloha
Jul 28, 2007, 10:07 pm
#24
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I just checked my account and saw 500 points amenity posted for my recent award stay at Princeville Resort, the only award stay that I recall receiving amenity points. I had to call for 3 paid stays this year that did not automatically post 500 points, 2 were for stays in India and one in Israel.
Jul 28, 2007, 10:48 pm
#25
Join Date: Jul 2005
Location: SFO
Programs: UA Plat, SPG Plat, Hyatt GP Plat
Posts: 310
It may be a run of bad luck or slippage in quality control, but it seems that since the start of this year, I've had to phone up and request my platinum amenity (500 pts) for at least 1/3rd of my stays as they did not automatically post.
Anyone else had this experience?
Anyone else had this experience?
Jul 29, 2007, 2:09 am
#26
Join Date: Nov 2006
Location: Canterbury, United Kingdom
Programs: AA EXP & 2MM, Marriott PLT, Hilton GLD, SPG PLT, Hyatt Diamond
Posts: 204
I'm running at exactly a third not posting automatically too... always quickly gets resolved with an email to customer services, but shouldn't need to happen of course.
Jul 29, 2007, 6:46 am
#27
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
3 of my last ten stays required follow up efforts
Jul 29, 2007, 6:59 am
#28
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
I have had to intervene on 2 out of my last 10 stays to get the 500 Platinum Amenity to post.
Jul 29, 2007, 12:57 pm
#29
Join Date: Jul 2006
Location: MIA
Programs: AAdvantage Exec Plat SPG Platinum
Posts: 308
Seven out of 24 not posted for me, in spite of completing the amenity selection card each time.
Ultimately all credit received, but somtimes requiring two follow up requests. Seems a lot of unnecessary time and trouble and expense for all involved for something that should be easy to enter correctly.
I always choose the points over the other optons, which do not seem all that attractive. What about others? Any idea what percentage of platinum takes the points? If a high proportion, perhaps SPG would be better served by going to an automatic credit for the points, removing them by exception if another option is selected. The current procedure is clearly broken and some new thinking is needed to fix it
Rens
Ultimately all credit received, but somtimes requiring two follow up requests. Seems a lot of unnecessary time and trouble and expense for all involved for something that should be easy to enter correctly.
I always choose the points over the other optons, which do not seem all that attractive. What about others? Any idea what percentage of platinum takes the points? If a high proportion, perhaps SPG would be better served by going to an automatic credit for the points, removing them by exception if another option is selected. The current procedure is clearly broken and some new thinking is needed to fix it
Rens
Jul 29, 2007, 1:57 pm
#30
Join Date: Nov 2002
Location: Toronto, Canada
Programs: DL LTG, SPG LTP, Mar. PLT
Posts: 568
5 of the last 10 stays did not post, 3 of which where award stays.
The email acknowledging the request for the points also took 5-7 days.
It appears that SPG is slowing down.
Who pays for the Platinum points, the hotel or Starwood.
Casey.
The email acknowledging the request for the points also took 5-7 days.
It appears that SPG is slowing down.
Who pays for the Platinum points, the hotel or Starwood.
Casey.