I'm Platinum SPG & having big probs getting Amenity points credited
Jul 29, 2007, 3:02 pm
#31
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
Not sure yet about stays this week, but before that, I had to call on 5 of 5 previous stays. 
Jul 29, 2007, 4:52 pm
#32
Join Date: Mar 2006
Location: Atlanta
Programs: Delta DM, SPG Platinum, Hilton Diamond, Hertz 5* Gold
Posts: 266
I'll be making SPG Plat for the first time in a few weeks. I have been Marriott Plat for a while now and was wondering if SPG has any type of guarantee like Marriott (i.e. you receive $100 if there is no gift offered).
Matt
Matt
Jul 29, 2007, 4:55 pm
#33
Join Date: Jul 2007
Location: NORTH AMERICA, SOUTH AMERICA, EUROPE, MIDDLE EAST, SOUTH AFR, ASIA AND OCEANIA
Posts: 21
To my knowledge, it is the hotel cost and responsibility to post the Platinum amenity points into the account. I guess by contacting the SPG office to report the points missing would help Starwood keep a track of the number of times the respective hotels have forgotten to post them accordingly.
Jul 30, 2007, 8:52 am
#34
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
To my knowledge, it is the hotel cost and responsibility to post the Platinum amenity points into the account. I guess by contacting the SPG office to report the points missing would help Starwood keep a track of the number of times the respective hotels have forgotten to post them accordingly.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 30, 2007, 9:03 am
#35
Join Date: Jan 2003
Location: GRU
Programs: SPG Platinum, LH Senator, UA Premier Executive, RG Diamante
Posts: 129
I automatically have in my agenda : after 8 days of each stay, send an e-mail to SPG asking for the 500 p. Bonus ...
Jul 30, 2007, 10:07 am
#36
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,933
8/10 missing
It may be a run of bad luck or slippage in quality control, but it seems that since the start of this year, I've had to phone up and request my platinum amenity (500 pts) for at least 1/3rd of my stays as they did not automatically post.
Anyone else had this experience?
Anyone else had this experience?
since two month i really have problems the last 10 stays the amenity did not post automatically and i am weekly doing the claims
very annoying.
dp
Jul 30, 2007, 10:25 am
#37
Join Date: Mar 2007
Location: Denver, CO USA
Programs: UA 1P, F9 Ascent, SPG Lifetime Gold, Marriott Silver
Posts: 816
Sure. SPG promises do do whatever they want, whenever they get around to it.
Jul 30, 2007, 10:49 am
#38
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I have only had 3 cases in the last 26 stays where the 500 points did not post automatically....still more than 10%
Jul 30, 2007, 11:39 am
#39
Join Date: May 2005
Programs: spg (Plt) Hilton (gold) Marriott (silver) WN (CP & A-listerP) Delta Silver AA gold
Posts: 101
Most of my non 500 postings occur when I stay on points. At first I just let them go and didn't follow up but now I do.
What one desk clerk told me was if I charged something to the room the points would post -- if I didn't then they would not post. I have found this to be true.
Last week I called the plt SPG desk and they corrected 3 stays. I stay mostly on award stays and the only paid stay this year posted the 500 points ok. Same as last year my paid stays posted while the points stay didn't.
It's the computer system that is the problem.
Gary
What one desk clerk told me was if I charged something to the room the points would post -- if I didn't then they would not post. I have found this to be true.
Last week I called the plt SPG desk and they corrected 3 stays. I stay mostly on award stays and the only paid stay this year posted the 500 points ok. Same as last year my paid stays posted while the points stay didn't.
It's the computer system that is the problem.
Gary
Jul 30, 2007, 2:25 pm
#40
Join Date: Apr 2006
Posts: 1,360
I'm sure no one cares, but I'll find out tomorrow. Tonight is my 25th stay so when I stay in London, I'm Plat. I guess I'll have to keep track of my 500 point postings.
Jul 30, 2007, 5:35 pm
#41
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
We should get a double bonus everytime we have to call to get them to correct a mistake or to add missing points!
Aug 1, 2007, 2:38 pm
#42
Join Date: Feb 2003
Location: New York, NY, USA
Programs: SPG GL, AA GL
Posts: 2,591
I just got an email reply from SPG customer service stating that....
"The Princeville Resort does not participate in the Platinum Amenity Program."
Is this true? I thought I was offered 500 points at checkin (paid stay), but it was never posted. And am I wrong to think that all the hotels participate in the amentity program?
"The Princeville Resort does not participate in the Platinum Amenity Program."
Is this true? I thought I was offered 500 points at checkin (paid stay), but it was never posted. And am I wrong to think that all the hotels participate in the amentity program?
Aug 1, 2007, 3:01 pm
#43
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I just got an email reply from SPG customer service stating that....
"The Princeville Resort does not participate in the Platinum Amenity Program."
Is this true? I thought I was offered 500 points at checkin (paid stay), but it was never posted. And am I wrong to think that all the hotels participate in the amentity program?
"The Princeville Resort does not participate in the Platinum Amenity Program."
Is this true? I thought I was offered 500 points at checkin (paid stay), but it was never posted. And am I wrong to think that all the hotels participate in the amentity program?
And, Princeville doesn't participate. 
From the resource thread above:
http://flyertalk.com/forum/showthrea...=1#post8077195
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 2, 2007, 11:00 am
#44
Join Date: Mar 2007
Location: CLE
Programs: Hilton Diamond; Marriott Platinum; SPG Gold; OnePass Gold; Avis President's Club
Posts: 249
I just called a couple days ago - had to get corrections for 4 out of 9 stays, one of which was an award stay. I had another reward stay post OK in the same time period.
This week I picked a movie instead of the points. Of course the movie was charged to my folio and they couldn't correct it because it was on the first day of a 4 day stay. They did give me a credit for the movie and tax though.
This week I picked a movie instead of the points. Of course the movie was charged to my folio and they couldn't correct it because it was on the first day of a 4 day stay. They did give me a credit for the movie and tax though.
Aug 3, 2007, 5:49 pm
#45
Join Date: Jan 2005
Location: Pacific Northwest
Programs: 2011 Air: AA (Plat) UA (Prem); Hotel: HGP (Dia), HH (Dia), KIT (IC); Car: HZ (PC) AF
Posts: 688
Regarding Plat. Amen. posting, I had a bad stretch in Q1 2006 -- 50% hit rate. Since then, not a single problem. Perhaps SPG or their system pick people at random to screw with for a random period of time.