list of WN website bugs/issues
Aug 20, 2011, 1:41 am
#106
Join Date: Mar 2011
Posts: 6,286
Aug 20, 2011, 9:26 am
#107
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Just tried to change dates on an upcoming Business Select flight. Got the infanous "OOPS" message. Called the 888 number to change over the phone and the price was higher than what the website indicated. Finally had to go online and book a one-way ticket and then cancel the other ticket and use the TTF funds to book the return. You can do the math on how long all this took.
Reservation agent tells me that this happens when you have the early bird seating.
Aug 20, 2011, 8:33 pm
#108
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
Flight hasn't posted to RR. No help from CSRs.
Hi all.
I flew a same-day round trip HOU-DAL earlier this month and only one of the segments posted to RR. I submitted the missing credit through the website link about 2 weeks ago to no avail. Subsequently called the airline on Friday 8/12. After lengthy holds, CSR said it would post in 2 business days. No post. Called again yesterday 8/19 and CSR said she didn't know why it hadn't posted but that I should send an email through the website and hopefully that would do it. I've now done that and I received an email back that I could expect a response within 30 days! Very frustrating. This flight credit will put me over into A-list. Any thoughts on how I can get this resolved? I'm very annoyed that this is such a difficult thing to complete. They've charged me for the ticket and credited one side (the return no less!) but can't figure out how to get the outbound done.
Thanks in advance.
I flew a same-day round trip HOU-DAL earlier this month and only one of the segments posted to RR. I submitted the missing credit through the website link about 2 weeks ago to no avail. Subsequently called the airline on Friday 8/12. After lengthy holds, CSR said it would post in 2 business days. No post. Called again yesterday 8/19 and CSR said she didn't know why it hadn't posted but that I should send an email through the website and hopefully that would do it. I've now done that and I received an email back that I could expect a response within 30 days! Very frustrating. This flight credit will put me over into A-list. Any thoughts on how I can get this resolved? I'm very annoyed that this is such a difficult thing to complete. They've charged me for the ticket and credited one side (the return no less!) but can't figure out how to get the outbound done.
Thanks in advance.
Aug 21, 2011, 9:49 am
#109
Original Member
Join Date: May 1998
Posts: 1,934
I've had similiar problems...missing RR credits, flights missing from showing up in MyTravel section, wrong start times listed. I've submitted for missing credits on the website , called WN agents and they tried to credit, sent WN customer relations email per website. Still don't have RR credit for flight!
Very, very frustrating to have so many problems with their website.
Very, very frustrating to have so many problems with their website.
Aug 21, 2011, 11:24 am
#110
Join Date: Mar 2011
Posts: 6,286
Aug 22, 2011, 12:30 am
#111
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,039
TAs (Transitional Awards, i.e. those being issued via conversion of points to credits to top off a partially earned SA) are being shorted a day of validity compared to true SAs. There is no way for us to know whether that is a bug or by design, but I've now seen it twice on TAs issued to relatives. Example: a TA issued mid-afternoon on 21-Aug-2011 is set to expire 20-Aug-2012 instead of 21-Aug-2012.
Although I can't be 100% certain, I think that PAs (Promotional Awards, i.e. Awards granted post-transition via methods other than points conversions), at least back in April, did not have this short one day problem.
Although I can't be 100% certain, I think that PAs (Promotional Awards, i.e. Awards granted post-transition via methods other than points conversions), at least back in April, did not have this short one day problem.
Aug 22, 2011, 5:51 am
#112
Join Date: Aug 2010
Posts: 158
TAs (Transitional Awards, i.e. those being issued via conversion of points to credits to top off a partially earned SA) are being shorted a day of validity compared to true SAs. There is no way for us to know whether that is a bug or by design, but I've now seen it twice on TAs issued to relatives. Example: a TA issued mid-afternoon on 21-Aug-2011 is set to expire 20-Aug-2012 instead of 21-Aug-2012.
Although I can't be 100% certain, I think that PAs (Promotional Awards, i.e. Awards granted post-transition via methods other than points conversions), at least back in April, did not have this short one day problem.
Although I can't be 100% certain, I think that PAs (Promotional Awards, i.e. Awards granted post-transition via methods other than points conversions), at least back in April, did not have this short one day problem.
Aug 22, 2011, 2:21 pm
#113
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,039
I considered that, but I don't think it is true because a) I don't think the April PAs were shorted a day (have to cancel a booking or phone to confirm, though); and b) SAs extended on 28-Feb-2011 were reissued with 29-Feb-2012 expiry dates.
Aug 23, 2011, 9:41 am
#114
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,039
SA/PA Change Itinerary difference
Going through the change itinerary process it is possible to see the expiry date for a SA:
That's helpful! ^
...even though the info is also available on the Award list page:
Going through the change itinerary process it is not possible to see the expiry date for a PA:
That's infuriating, because PAs that are booked for travel are not shown at all on the Award list page, so you would have to cancel or phone to find out the expiry date! 
...even though the info is also available on the Award list page:
That's infuriating, because PAs that are booked for travel are not shown at all on the Award list page, so you would have to cancel or phone to find out the expiry date!
Aug 25, 2011, 1:10 pm
#115
Join Date: Mar 2011
Posts: 33
And they still haven't fixed it ...
It's been how many months now, and the WN website still displays the arrival time at your first stop when you connect to another flight.
The trip below is SLC-SJC, and it appears to take only 1 hour and 20 minutes (given the time difference). I only wish they did have non-stops between SLC and SJC.
But of course, the actual flight goes via LAS, where we connect to a flight arriving at SJC at 6:50pm local time. But the good people at WN seem to think it is helpful to display the arrival time in LAS, rather than in SJC.
Geez ... what are the IT guys working on if they're not fixing things as egregiously wrong as this?
The trip below is SLC-SJC, and it appears to take only 1 hour and 20 minutes (given the time difference). I only wish they did have non-stops between SLC and SJC.
But of course, the actual flight goes via LAS, where we connect to a flight arriving at SJC at 6:50pm local time. But the good people at WN seem to think it is helpful to display the arrival time in LAS, rather than in SJC.
Geez ... what are the IT guys working on if they're not fixing things as egregiously wrong as this?
Aug 25, 2011, 2:38 pm
#116
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
It's been how many months now, and the WN website still displays the arrival time at your first stop when you connect to another flight.
The trip below is SLC-SJC, and it appears to take only 1 hour and 20 minutes (given the time difference). I only wish they did have non-stops between SLC and SJC.
But of course, the actual flight goes via LAS, where we connect to a flight arriving at SJC at 6:50pm local time. But the good people at WN seem to think it is helpful to display the arrival time in LAS, rather than in SJC.
Geez ... what are the IT guys working on if they're not fixing things as egregiously wrong as this?
The trip below is SLC-SJC, and it appears to take only 1 hour and 20 minutes (given the time difference). I only wish they did have non-stops between SLC and SJC.
But of course, the actual flight goes via LAS, where we connect to a flight arriving at SJC at 6:50pm local time. But the good people at WN seem to think it is helpful to display the arrival time in LAS, rather than in SJC.
Geez ... what are the IT guys working on if they're not fixing things as egregiously wrong as this?
Aug 25, 2011, 9:44 pm
#118
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
Aug 26, 2011, 12:18 pm
#119
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,039
In looking at the confirmation Emails trying to match things up, however, I see some major new problems. I'll describe those in a separate post.
Aug 26, 2011, 12:50 pm
#120
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
About 10% of my online refund requests fail. About 30% of my phone refund requests fail. This has not changed noticeably in 10 years. I have a separate worksheet to track these.