dlaue

Have you ever had them refund your funds twice?

Didn't think so.

All system errors seem to vector in the same direction.

Chelmian

Last week I had to make a reservation with about 48 hours notice. I'm A+, so BS was a better value.

About 5 hours before the flight, I logged on to print my boarding pass. System told me it had already given out all the available boarding passes, but I could get a security document.

Well, that seems like a dumb policy to me, because a boarding pass has already been allocated, but it's not necessarily a software bug. Maybe they just think BS-ers are likely to be no-shows.

But this is a software bug: when I tried to get the security document, the web site just kept redisplaying the "you can get a security document" box. So in the end I couldn't get either.

(I eventually got a security document from a kiosk & a boarding pass from a gate agent, but it didn't seem like one of WN's better days.)

ajlmus

after all these months, it's shocking things are still as bad as day one. it's fortunate I haven't had to travel much. yesterday, I had to search out the March thread about the workaround to make a CP reservation.

then I discovered the "new" procedure/bug that you can't change a reservation w/ a CP; after cancelling my CP reservation, it then still didn't allow me to change my own reservation. I ended up having to rebook both.

I really believe there are fundamental code flaws (not issues, flaws) that cannot be fixed. I hope behind the scenes, SW is trying to recover with a "do-over" rather than try to fix thing.

ursine1

Trying to use the Alamo Triple Points offer in the Rapid Rewards report I received today. I clicked the link from the email, input my dates, and received the following error: Oops! There was an error with the car company search. Please try again. (SW100286)

Coupon invalid

dlaue

Log in.

Check availability of a classic reward trip.

Decide you would rather buy a ticket instead.

Try to book a **paid** ticket. You cannot get to a screen which will do this.

Log out.

Try to book a **paid** ticket. "Woops" error on every booking screen.

Close IE8 browser page and reopen to fresh WN homepage.

ONLY THEN can you buy a ticket.

By then, I did not want to.

braddqq

[QUOTE=Kayrjay;16993956]It's been how many months now, and the WN website still displays the arrival time at your first stop when you connect to another flight.

etc..QUOTE]

Oh my God Kayrjay - the last two trips I was so confused how I got our arrival times totally wrong - I set the car return time wrong, told my family the wrong arrival time, I felt like I must have been taking crazy pills. THIS as you document is exactly why I got those times wrong, and now I know why. I should take Southwest to court for how screwed up a couple of these trips have gotten because of this bug. WHAT A JOKE!

InkUnderNails

The CP thing is a huge irritant. You can check availability by logging off and seeing if there are seat but that is a pain.

Since I am A+, I just programmed the A+ number into my phone and let them handle it. I know, should not have to do this, but it works. The regular CS can do this as well but your wait time may be longer.

I am hoping that by wasting the CS agents time they can complain and get something done over at IT.







Yeah, that was funny, wasn't it?

WN really, really needs a Skunkworks.

braddqq

Here's another bug not sure anyone has seen. It appears to only happen with Firefox.... while reviewing available flights after hitting the book button, if you try to change the arrival or destination airport in the top form fields, it doesn't recognize names of airports (i.e., it almost just becomes a text field with no javascript attached to it). So, it basically renders those fields useless and you need to go back one page to re-enter the airports (and of course the dates, since it usually doesn't stick). Anyone see this?

dlaue

Here's something that has actually IMPROVED in WN's technology morass:

the new Ding calendar shows which dates have ding fares available. +1 for WN!

However, the latest Ding fares are one way only, so not worth messing around with. -1 for WN.

Net = 0

dlaue

Log in.

Click on "My Travel"

Click on "Show companion pass reservation"

Up comes a list of all future travel.

However,

The date for the next trip is ambiguous:

The date at the far left with the red box is correct (Sept 29)

The date that follows is wrong ("9/27/11 - Sacramento")

Thought I had booked on an incorrect date, but the paperworks shows otherwise.

lougord99

That is the case with all reservations. The ("9/27/11 - Sacramento") is the name you gave to the trip ( you probably originally booked the trip for the 27th and then changed it to the 29th without changing the name ). You can change that name.

dlaue

Thanks. I think that is correct.

My error.

lougord99

I got a new to me error message:

http://6g6.eu/sih-untitled-1-copy

I got this message anytime I tried to book a flight. Nothing I tried would stop the message short of logging out and then logging in again.

ursine1

Trying to book from BWI today results in the error message "Invalid route with departure airport" instead of pulling up the arrival airport.

PSUMarkDC

I can confirm this. Any flights ex-BWI, one-way or R/T, are showing that error message.

Just spoke with SWA reservations and they're aware of the glitch affecting online reservations for ex-BWI flights, no estimated time to resolution but should be shortly.