Mar 13, 2024, 1:38 pm
Last edit by: Zorak
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.
This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.
For the active Hilton forum thread, see: https://www.flyertalk.com/forum/hilt...ns-hilton.html
Hyatt announcement:
https://world.hyatt.com/content/gp/e...ls-update.html
What does this change mean for World of Hyatt members?
Reservations:
This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.
For the active Hilton forum thread, see: https://www.flyertalk.com/forum/hilt...ns-hilton.html
Hyatt announcement:
https://world.hyatt.com/content/gp/e...ls-update.html
What does this change mean for World of Hyatt members?
Reservations:
- Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
- New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
- Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
- Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
- World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.
Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)
Mar 1, 2024 | 10:05 am
#121
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,862
I'm holding a SLH reservation for June. No one has contacted me, not the hotel and not Hyatt. I wish I had a better WOH concierge.
Mar 1, 2024 | 10:15 am
#122
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,663
I did contact our late July hotel and they said all was well. Which it is...for now.
Cheers.
Mar 1, 2024 | 1:34 pm
#123
Join Date: Apr 2015
Posts: 274
Is it safe to book an SLH property for an end of March stay? I care about status qualifying nights.
Mar 1, 2024 | 11:35 pm
#124
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,568
So other only redeeming points was the real feature?
I spent $8k at a SLH and didn't get credit for incidentals. I emailed Hyatt Consumer Affairs who said incidentals don't count toward points!
I spent $8k at a SLH and didn't get credit for incidentals. I emailed Hyatt Consumer Affairs who said incidentals don't count toward points!
Mar 2, 2024 | 9:01 am
#125
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,932
To me, being able to earn points and Hyatt nights at high-end properties was the main benefit, though the utility was limited because Hyatt rates were often so much higher than the SLH rate.
It was also pretty nice burning points at Villa Spalletti Trivelli in Rome, where Hyatt otherwise has no high-end option.
It was also pretty nice burning points at Villa Spalletti Trivelli in Rome, where Hyatt otherwise has no high-end option.
Mar 2, 2024 | 9:04 am
#126
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,663
To me, being able to earn points and Hyatt nights at high-end properties was the main benefit, though the utility was limited because Hyatt rates were often so much higher than the SLH rate.
It was also pretty nice burning points at Villa Spalletti Trivelli in Rome, where Hyatt otherwise has no high-end option.
It was also pretty nice burning points at Villa Spalletti Trivelli in Rome, where Hyatt otherwise has no high-end option.
The one that we currently have is in Split Croatia, a few minute walk from the pier where our coastal cruise departs. Hard to beat that at 20K points.
Cheers.
Mar 3, 2024 | 10:06 am
#127
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,132
Have a booking on points at Cape Fahn at the end of the year. Should I be looking for another hotel now? Do we think they will cancel all points bookings since they dont get paid until the stay and if they are not associated with Hyatt at the time of the stay then they wont get paid?
Mar 4, 2024 | 8:53 am
#128
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,957
Have a booking on points at Cape Fahn at the end of the year. Should I be looking for another hotel now? Do we think they will cancel all points bookings since they dont get paid until the stay and if they are not associated with Hyatt at the time of the stay then they wont get paid?
Mar 13, 2024 | 8:41 am
#129
Join Date: May 2023
Posts: 14
All of my upcoming SLH stays booked via Hyatt points were just removed from my Hyatt app
Mar 13, 2024 | 8:56 am
#130
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,663
Mar 13, 2024 | 9:38 am
#131
Join Date: Apr 2015
Posts: 274
I think my points were not refunded, so maybe the reservation is still there? I'm reaching out to the hotel directly.
Edit: the hotel confirmed the reservation, so it might be a Hyatt glitch. But the hotel is not bookable with points anymore.
Last edited by satellite779; Mar 13, 2024 at 10:42 am
Mar 13, 2024 | 10:24 am
#132
Join Date: Feb 2024
Programs: Hyatt Globalist, Hilton Diamond
Posts: 41
An unceremonious and abrupt way to end the partnership. All the properties now show unavailable to book and looks like the existing reservations don't show up too though they don't seem to actually be cancelled for now.
Mar 13, 2024 | 12:13 pm
#133
Join Date: Apr 2015
Posts: 274
Someone on Reddit chatted wih Hyatt and got May 15th as the end date of SLH partnership. No benefits after that it seems, not even qualifying nights: https://www.reddit.com/r/hyatt/comme...from_upcoming/
I wonder if we'll get qualifying nights for stays before May 15th. I'm chasing Globalist challenge, and not getting qualifying nights would be a no-go for me.
I wonder if we'll get qualifying nights for stays before May 15th. I'm chasing Globalist challenge, and not getting qualifying nights would be a no-go for me.
Mar 13, 2024 | 12:17 pm
#134
Join Date: Sep 2020
Posts: 4,005
My 2025 reservations are still intact. I didn’t have any 2024.
Mar 13, 2024 | 12:17 pm
#135
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 6,423
Formal update from Hyatt: https://world.hyatt.com/content/gp/e...ls-update.html.
You'll earn points and qualifying nights for reservations checking in on or before 5/15. Reservations checking in after 5/15 will be honored but not be eligible to earn points or qualifying nights.
You'll earn points and qualifying nights for reservations checking in on or before 5/15. Reservations checking in after 5/15 will be honored but not be eligible to earn points or qualifying nights.