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Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

Old Mar 13, 2024, 1:38 pm
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Last edit by: Zorak
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.

This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.

For the active Hilton forum thread, see:
https://www.flyertalk.com/forum/hilt...ns-hilton.html

Hyatt announcement:

https://world.hyatt.com/content/gp/e...ls-update.html

What does this change mean for World of Hyatt members?

Reservations:
  • Existing Reservations
    • For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
    • For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
  • New Reservations
    • Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
  • Reservation Cancellations
    • On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
    • After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
  • Reservation Modifications
    • On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
    • After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
Additional World of Hyatt Program and Benefits:
  • World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.



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Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

Old Jan 9, 2024, 11:31 am
  #1  
formerly gemini573
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Join Date: Jun 2003
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Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

I was looking up Prive rates for a client and it was brought to my attention where SLH on the Hyatt portal was not showing availability. I checked various locations and different times of the year itís not coming up. On the SLH portal, itís showing availability. Does anyone know if the relationship is terminating?
77W_12A is offline  
Old Jan 9, 2024, 12:53 pm
  #2  
 
Join Date: Feb 2020
Location: Northern New Mexico
Posts: 1,755
As another anecdotal data point, Iím not seeing availability at any of the SLH properties in Ireland that just yesterday or day before I was seeing as bookable in the WoH app on iOS.

Edit: I just checked again in the WoH app and SLH properties in Ireland are once again available to book on both cash and points rates. Possible this was an IT outage causing a false alarm. Iím really hoping SLH stays connected with Hyatt so that my upcoming booking is secure.

Last edited by CoffeeTraveler; Jan 9, 2024 at 12:59 pm Reason: Update
CoffeeTraveler is offline  
Old Jan 13, 2024, 2:06 am
  #3  
 
Join Date: Jan 2022
Posts: 8
Some of my SLH reservations have disappeared from the Hyatt app.
SoulfulDust is offline  
Old Jan 13, 2024, 10:32 am
  #4  
 
Join Date: Sep 2003
Location: W29
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Posts: 6,832
Probably more of a problem syncing up between their systems than anything.
mcgahat is offline  
Old Jan 13, 2024, 10:41 pm
  #5  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
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Posts: 2,947
All of my SLH bookings have disappeared from the Hyatt app
ryandc99 is offline  
Old Jan 14, 2024, 2:56 am
  #6  
Moderator: Hyatt; FlyerTalk Evangelist
 
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For what it's worth, there was a mention in the "Properties joining/leaving Hyatt" thread:

Originally Posted by PG.backpacker
It is rumored that Hyatt & SLH will break up in the 2nd half of this year. In fact, there has been some time since the last batch of SLH hotels was added to Hyatt system and many SLH hotels are no longer participating in WoH.
posts 2091-96: Properties joining/leaving Hyatt
Zorak is offline  
Old Jan 14, 2024, 4:16 pm
  #7  
 
Join Date: Oct 2021
Location: Bay Area
Posts: 352
Originally Posted by ryandc99
All of my SLH bookings have disappeared from the Hyatt app
I have two upcoming SLH bookings. One poofed and the other is still there.
Clemson is offline  
Old Jan 14, 2024, 4:32 pm
  #8  
brp
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We have one in Croatia in July and it is still there. The location is still bookable. I booked a backup cancellable AA miles reservation in the area...just in case.

Cheers.
brp is offline  
Old Jan 14, 2024, 4:37 pm
  #9  
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Posts: 52,184
SLH is still available in Singapore for Jan 2025.
mahasamatman is offline  
Old Jan 14, 2024, 6:40 pm
  #10  
 
Join Date: Oct 2021
Location: Bay Area
Posts: 352
Hopefully it’s just a glitch. I sent an email to Hyatt askig if I still have a reservation since the trip is coming up. Never heard anything about it being canceled and they still have my points.
Clemson is offline  
Old Jan 14, 2024, 8:23 pm
  #11  
 
Join Date: Aug 2022
Location: Mobile, AL
Posts: 1
The one I had booked in Rome disappeared from the Hyatt app a week ago. I messaged Hyatt and they said that the Hotel Maalot is no longer represented by Hyatt but reservations will be honored. I emailed the hotel and they confirmed the reservation.

Loyalty Lobby reported today that the relationship is terminating but there is no end date yet.
hollyg is offline  
Old Jan 15, 2024, 3:33 am
  #12  
 
Join Date: May 2023
Location: FL, USA
Programs: AA Executive Platinum, Hyatt Globalist, Marriott Gold, Hilton Gold
Posts: 109
Came across this yesterday:

The collaboration with Hyatt, however, will dissolve due to Hyattís purchase of the Mr & Mrs Smith platform. The date of this termination is unclear, as is when Mr & Mrs Smith hotels will become bookable through Hyatt.
​​​​​​​

Titled:

Small Luxury Hotels of the World & Capital One Travel Partnership


Loyalty Lobby Article
Trouvaille is offline  
Old Jan 15, 2024, 4:02 pm
  #13  
brp
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Take a look in the comments in that Loyalty Lobby article. That post is as much speculation as we have here with nothing substantiated, despite what is written as a definitive statement.

Cheers.
brp is offline  
Old Jan 15, 2024, 4:29 pm
  #14  
 
Join Date: Aug 2014
Posts: 3,751
Ugh. I'd rather have the SLH partnership than Mr. and Mrs. Smith.
iluvdoco is offline  
Old Jan 16, 2024, 7:42 am
  #15  
 
Join Date: Mar 2015
Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold
Posts: 721
I have 3 SLH bookings (March, May and September) and all still appear on the App or website.
Sophoclefr is offline  

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