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Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

Old Mar 13, 2024, 1:38 pm
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Last edit by: Zorak
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.

This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.

For the active Hilton forum thread, see:
https://www.flyertalk.com/forum/hilt...ns-hilton.html

Hyatt announcement:

https://world.hyatt.com/content/gp/e...ls-update.html

What does this change mean for World of Hyatt members?

Reservations:
  • Existing Reservations
    • For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
    • For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
  • New Reservations
    • Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
  • Reservation Cancellations
    • On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
    • After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
  • Reservation Modifications
    • On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
    • After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
Additional World of Hyatt Program and Benefits:
  • World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.



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Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

Old Jun 24, 2024, 2:39 pm
  #196  
 
Join Date: May 2005
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Just to add a further datapoint on this. 2+ weeks since cancelling and still no refund of WOH points. Hyatt keeps telling me that it's based on receiving a "report" from SLH, but can't provide any timelines as to when this can be expected. And here I thought Marriott CS was bad......
ysbyvr is offline  
Old Jun 25, 2024, 2:55 pm
  #197  
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Originally Posted by brp
Sadly, we see how well the latter option works.

Cheers.
To continue the saga, I received an email from Hyatt of the cancellation on my arrival date. I hope this doesn't turn into a fight to avoid being charged for the first night. However, I do have cancellation confirmations by earlier email from SLH and the hotel itself, although interestingly the hotel sent me a pre-arrival welcome email after the cancellation.
MSPeconomist is offline  
Old Jun 26, 2024, 12:11 pm
  #198  
 
Join Date: Feb 2004
Location: Washington, D.C.
Posts: 538
Originally Posted by ysbyvr
Just to add a further datapoint on this. 2+ weeks since cancelling and still no refund of WOH points. Hyatt keeps telling me that it's based on receiving a "report" from SLH, but can't provide any timelines as to when this can be expected. And here I thought Marriott CS was bad......
Did you cancel the reservation by phone? I called this afternoon to cancel a SLH booking using points and before I was off the call with a Hyatt rep, the points had been redeposited into my WoH account.
Robert is offline  
Old Jul 3, 2024, 10:54 am
  #199  
 
Join Date: May 2005
Location: YVR
Programs: AC SE, Alaska MVP Gold, Bonvoy Titanium, IHG Diamond
Posts: 161
Originally Posted by Robert
Did you cancel the reservation by phone? I called this afternoon to cancel a SLH booking using points and before I was off the call with a Hyatt rep, the points had been redeposited into my WoH account.
I emailed [email protected] (as per instructions from Hyatt) and it was canceled fairly quickly - but no return of points. Both SLH and Hyatt can't give any sort of timeline for the return of the points. It's been almost a month and I've tried calling, emails and follow-ups to both SLH and Hyatt....all with no luck.
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Old Jul 3, 2024, 3:36 pm
  #200  
 
Join Date: Apr 2004
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Posts: 1,481
Delete

Last edited by kmandrew; Jul 3, 2024 at 6:37 pm Reason: Wrong thread
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Old Jul 7, 2024, 5:58 pm
  #201  
 
Join Date: Apr 2015
Posts: 11
Award stay completed after May 15?

Just curious if folks have successfully completed award stays following the May 15 date of SLH leaving Hyatt. I have a stay in Aug and am just wondering if I will need to deal with any potential headaches.

Even prior to the announcement, Iíve had experiences where SLH hotels inadvertently direct the charge to my card instead of billing Hyatt (whatever predetermined rate for a points booking). They have always been easily corrected but I am not sure how robust their billing connections are now that May 15 has passed.

Anyone have a datapoint of a completed award stay after May 15?
swcompanion is offline  
Old Jul 8, 2024, 7:12 am
  #202  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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have you checked with the property?
beachfan is online now  
Old Jul 9, 2024, 6:58 am
  #203  
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Join Date: Jan 2015
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Gotta give Hilton credit where it's due: in less than six months from announcement, they're onboarding nearly 400 SLH properties from today. With tangible benefits like room upgrades and breakfast for Gold/Diamond guests, this really sticks it to Hyatt and the two+ years we waited for them to bring MMS into the fold... and the seriously meh benefits we get after al this time from a platform Hyatt actually owns.

khabah
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Old Jul 9, 2024, 8:32 pm
  #204  
 
Join Date: Feb 2019
Posts: 6,046
About to cream myself (pardon the imagery but I'm just so damn pumped). 520k Hilton points for 5 nights at the Milaidhoo Maldives!!! OMG, are you kidding me? HOLY
Sandeep1 is offline  
Old Jul 9, 2024, 8:47 pm
  #205  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,370
Originally Posted by Sandeep1
About to cream myself (pardon the imagery but I'm just so damn pumped). 520k Hilton points for 5 nights at the Milaidhoo Maldives!!! OMG, are you kidding me? HOLY
You can get a penny a point or better at some of the SLH properties if you can find availability. Given how easy it seems to be to run up Hilton points, there could be some really fun opportunities to be had.
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Old Jul 10, 2024, 7:53 am
  #206  
 
Join Date: Jan 2023
Location: Boston, MA
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Originally Posted by Sandeep1
About to cream myself (pardon the imagery but I'm just so damn pumped). 520k Hilton points for 5 nights at the Milaidhoo Maldives!!! OMG, are you kidding me? HOLY
Have you stayed there? I'm weighing my options in the Maldives for next year and am still leaning toward sticking with my Conrad reservation. The SLH options are tempting though...
Zolor23 is offline  
Old Jul 10, 2024, 8:32 am
  #207  
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Reminder

As noted in the wiki:

This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc. For the active Hilton forum thread, see: SLH (Small Luxury Hotels) Joins Hilton
beachmouse and Zolor23 like this.
Zorak is offline  
Old Jul 10, 2024, 8:52 am
  #208  
 
Join Date: Dec 2020
Location: USA
Posts: 124
For those struggling to cancel award stays and get points back, don't cancel yourself. My concierge was able to cancel over the phone and immediately have my points back in my account within seconds. No need to email slh or the hotel directly. If you're a globalist, use your perks.
MSPeconomist likes this.
Eke2k6 is offline  
Old Jul 10, 2024, 1:22 pm
  #209  
 
Join Date: Jun 2020
Posts: 472
Originally Posted by Sandeep1
About to cream myself (pardon the imagery but I'm just so damn pumped). 520k Hilton points for 5 nights at the Milaidhoo Maldives!!! OMG, are you kidding me? HOLY
At least Hilton allows you to use points for Maldives properties (all 5 SLH in Maldives can be booked via Hilton). Hyatt hasn't been able to incorporate any Maldives resort to their system, either SLH or MMS.

I think Hilton is more generous to the hotel owners and pays fair price so that the hotels are more willing to join Hilton Honor. Kudos to them!
Sandeep1 likes this.
PG.backpacker is offline  
Old Jul 10, 2024, 6:00 pm
  #210  
 
Join Date: Jan 2021
Posts: 35
Originally Posted by Zolor23
Have you stayed there? I'm weighing my options in the Maldives for next year and am still leaning toward sticking with my Conrad reservation. The SLH options are tempting though...
Doing my own research and can't make up my mind either...if I can pull off WA then it's an easy decision but otherwise can't decide between Conrad or Milaidhoo as well...

Thoughts anyone?
kooltilldend is offline  

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