Last edit by: Zorak
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.
This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.
For the active Hilton forum thread, see: https://www.flyertalk.com/forum/hilt...ns-hilton.html
Hyatt announcement:
https://world.hyatt.com/content/gp/e...ls-update.html
What does this change mean for World of Hyatt members?
Reservations:
This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.
For the active Hilton forum thread, see: https://www.flyertalk.com/forum/hilt...ns-hilton.html
Hyatt announcement:
https://world.hyatt.com/content/gp/e...ls-update.html
What does this change mean for World of Hyatt members?
Reservations:
- Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
- New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
- Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
- Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
- World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.
Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)
#106
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,572
We generally go to places where there are sufficient Hyatt choices, so the smaller footprint doesn't impact us.
Cheers.
#107
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,850
It's more like 5x. Of course, most of the Hilton portolio is low-end and/or limited service, which is mostly irrelevant to many of us.
Oh please. Many of us have elite status across multiple hotel programs and also stay in independent properties around the world.
Absolutely not true, either in terms of property quality or program benefits. I have Hilton Diamond (through Aspire), typically 100-150 nights per year on the road, and yet have at most 2-3 Hilton stays per year. That's because I stay mostly in higher end hotels, and Hilton's high-end offerings are inferior in virtually every significant market (LA being perhaps the single notable exception).
Oh please. Many of us have elite status across multiple hotel programs and also stay in independent properties around the world.
Absolutely not true, either in terms of property quality or program benefits. I have Hilton Diamond (through Aspire), typically 100-150 nights per year on the road, and yet have at most 2-3 Hilton stays per year. That's because I stay mostly in higher end hotels, and Hilton's high-end offerings are inferior in virtually every significant market (LA being perhaps the single notable exception).
#108
Join Date: Jan 2022
Posts: 461
Oh please. Many of us have elite status across multiple hotel programs and also stay in independent properties around the world.
Many smart people on FT, I know. But these programs are obviously designed with the goal of making middle management behave irrationally...
Absolutely not true, either in terms of property quality or program benefits.
Instead, what I was trying to stay is: in light of Hilton's large member base of 180 million (?) members and a non-trivial upscale portfolio, the subset of their customer base interested in SLH is sufficiently large even if they price these properties at 80k/night and above.
Furthermore, I suggested it remains to be seen if Hyatt really traded up by buying MMS and ditching SLH.
#109
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,960
#110
Join Date: Jan 2022
Posts: 461
That's true. Is it inaccurate?
I thought Hyatt took over MMS outright. I think it's fair to say that's at Hyatt's initiative. Sure, they might have been approached by MMS or their sponsor before but something like that does go anywhere without the buyer in the driver's seat (especially when the driver is a publically traded company not being taken private as part of the transaction).
So that seems a reasonable assumption. What is slightly more speculative is that the takeover of MMS gave SLH grounds for termination of their agreement with Hyatt, making them find another partner.
What is the alternative story? SLH's contract was about to expire and Hilton snatched them up, making Hyatt reeling and scrambling to piece together a deal with MMS?
That alternative explanation certainly makes Hyatt look much worse.
I thought Hyatt took over MMS outright. I think it's fair to say that's at Hyatt's initiative. Sure, they might have been approached by MMS or their sponsor before but something like that does go anywhere without the buyer in the driver's seat (especially when the driver is a publically traded company not being taken private as part of the transaction).
So that seems a reasonable assumption. What is slightly more speculative is that the takeover of MMS gave SLH grounds for termination of their agreement with Hyatt, making them find another partner.
What is the alternative story? SLH's contract was about to expire and Hilton snatched them up, making Hyatt reeling and scrambling to piece together a deal with MMS?
That alternative explanation certainly makes Hyatt look much worse.
#111
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,845
Hilton is more than twice as big as Hyatt.
I think people in the WoH forum need to get out of their bubble. Sure, if you compare the average Hilton with the average Hyatt, you will find that Hyatt is positioned a bit more upmarket. But first, Hyatt's portfolio isn't all gold (posting this from a very mediocre American HR) and second, Hilton makes up for it by its size.
Another thing is that it is still to be proven that Hyatt traded up with MMS against SLH. MMS seems do be doing well right now. But it's still kinda new. Will it remain relevant to its customers for years to come? Curated travel experience sounds like something AI might be really good at within a few years.
I think people in the WoH forum need to get out of their bubble. Sure, if you compare the average Hilton with the average Hyatt, you will find that Hyatt is positioned a bit more upmarket. But first, Hyatt's portfolio isn't all gold (posting this from a very mediocre American HR) and second, Hilton makes up for it by its size.
Another thing is that it is still to be proven that Hyatt traded up with MMS against SLH. MMS seems do be doing well right now. But it's still kinda new. Will it remain relevant to its customers for years to come? Curated travel experience sounds like something AI might be really good at within a few years.
#112
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,850
Instead, what I was trying to stay is: in light of Hilton's large member base of 180 million (?) members and a non-trivial upscale portfolio, the subset of their customer base interested in SLH is sufficiently large even if they price these properties at 80k/night and above.
Furthermore, I suggested it remains to be seen if Hyatt really traded up by buying MMS and ditching SLH.
Furthermore, I suggested it remains to be seen if Hyatt really traded up by buying MMS and ditching SLH.
I'm sorry to see the SLH properties go. It will be interesting to see whether the switch makes Hilton any more appealing for those who prefer high-end properties, but I kind of doubt the value proposition will be there, as personally I have no motivation to increase my Hilton spend to earn either Hilton elite nights or massively devalued Hilton points (.4 cpp and dropping).
#113
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,339
i feel like the best Hilton redemptions are indeed luxury/high cash price standard awards stacked with the ‘five nights for the price of four’ benefit for elite members. And you can pretty much get Silver with Hilton with a cell phone service promo. We got about 1.3 cpp from Hilton for an award stay in Jackson Hole last year.
#114
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,386
As a Lifetime Diamond with Hilton and a LIfetime Titanium with Hyatt, and a not-yet-Lifetime Globalist with Hyatt, I can positively say that the Hilton program absolutely SUCKS!!!
The amount of properties is irrelevant to me!
Some of the benefits that Hyatt Globalists get are only dreams for Hilton Diamonds! I know as I am both
The amount of properties is irrelevant to me!
Some of the benefits that Hyatt Globalists get are only dreams for Hilton Diamonds! I know as I am both
#115
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,952
Hilton is a massive hotel footprint that continues to grow aggressively, and has a big loyalty program, particularly among US customers. The idea that it is “surprising” that SLH would partner with Hilton is laughable, regardless of anyone’s personal views on the respective loyalty programs. Hilton can drive significant business to SLH properties, probably more than Hyatt given the size the program.
On a personal note, I only do a few Hilton stays a year, but have always found them a great option to have, particularly on the high end (five night redemptions can be a good value) and when I need a Hilton Garden Inn or whatever in a given city.
On a personal note, I only do a few Hilton stays a year, but have always found them a great option to have, particularly on the high end (five night redemptions can be a good value) and when I need a Hilton Garden Inn or whatever in a given city.
#116
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,952
The “story” is that partnerships change all the time given circumstances. On the Hilton side, the company seems to be more interested in partnerships and acquisitions than they have been in really decades. They have been rumored to look to do other partnerships and acquisitions as well.
#117
Join Date: Jan 2022
Posts: 461
Nevertheless, you are using the phrase "all the time" quite liberally.
Hyatt is still a partner of SLH--and Hilton's partnership has yet to launch. Given the announcement of the SLH-Hyatt cooperation was in 2018, the relationship spans 5 years (measured from the members' perspective).
Hyatt's deal with MGM lasted exactly 10 years. We don't know if the Lindblad deal was open-ended or fixed term, but we know it was terminated after 4 years by a mutual agreement of Hyatt and Lindblad.
So again, I think it is a bit inaccurate to sum it up as "these partnerships change all the time."
#118
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,122
Ummm... does any of this matter? It is what it is, the partnership is winding down. A new one will emerge. Obsessing about the why/how seems like a waste of time.
Regards
Regards
#119
Join Date: Jan 2022
Posts: 461
ITT, I believe the question "what happens during the transition period with WoH bookings of SLH?" has been addressed already. Unless I am missing something, the discussion left for this thread is then mostly about evaluating what happened and what are the perspectives for Hyatt with regard to partnerships along the lines of SLH.
Posting about other posters wasting time seems like a waste of time
#120
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,572
Cheers.